Positive Experience Review

Great company. I got my portable concentrator next air to me for my trip. Very knowledgeable staff. I love the service.
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ID
#624853 Review #624853 is a subjective opinion of poster.
Location
Whitewater, Wisconsin
Reason of review
Good customer service
New Reviewer

HORRIBLE HORRIBE HORRIBLE CUSTOMER SERVICE

At the beginning of September - I ordered a mobility scooter through their website for my step-dad to take on a trip to Germany in October. I used my mother's Master Card. A couple days after ordering I was informed by Bethany that they did not have any of those models available and she asked if I wanted a different model. I said no, and to please reimburse my mother's Master Card for the $548. After almost 2 months and several emails and phone calls later, It still was NOT taken care of. My mother does not carry a balance on her card and the $548 was to come "do" while we were in Germany. She called once again on September 29th before we left and spoke with Brian - the guy in charge, and he assured her it would be handled by the end of the week - that being Oct. 3rd. My mother called Master Card, told them this and off we went to Germany. Well as of this morning - October 20th - it still WAS NOT taken care of. I called three times today - finally speaking to Brian - he had JUST refunded the amount today and lied about it the whole time? I told him it was horrible customer service and that he needed to pay the $10 interest my mother had to pay - he said he would not, he was a COMPLETE *** and hung up on me. WARNING - DO NOT GIVE THESE PEOPLE YOUR BUSINESS. COMPLETE JERKS.
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1 comment
#974438

We are under new ownership and we promise you this. It will never happen again.

Brian and Bethany are gone from our site. Please give us another chance and ask for Brent.

ID
#548619 Review #548619 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

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