GO Outdoors
GO Outdoors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GO Outdoors has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Relatively cheap.
Cons: Website and customer service atrocious.Recent recommendations regarding this business are as follows: "They were excellent at taking back the faulty jacket and offering a refund or a like for like replacement, which was sorted within 15 minutes", "No. The company has still not responded to me", "do not use this shop if you have a cycle to work scheme", "Go Outdoors go above and beyond and such a wide choice of out door sports equipment", "Do not buy from this company they don’t exchange or refund within the 28 day which they state they are a ridiculous company to deal with after spending £780 on a rent that was faulty they refused to even send to a third company to check tent over they put tent up in store and of course indoors this problem will not occur please save your money and go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GO Outdoors has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Relatively cheap.
Cons: Website and customer service atrocious.Recent recommendations regarding this business are as follows: "They were excellent at taking back the faulty jacket and offering a refund or a like for like replacement, which was sorted within 15 minutes", "No. The company has still not responded to me", "do not use this shop if you have a cycle to work scheme", "Go Outdoors go above and beyond and such a wide choice of out door sports equipment", "Do not buy from this company they don’t exchange or refund within the 28 day which they state they are a ridiculous company to deal with after spending £780 on a rent that was faulty they refused to even send to a third company to check tent over they put tent up in store and of course indoors this problem will not occur please save your money and go elsewhere".
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Berghaus Jacket recently purchased
Dear Go Outdoors Customer Service,
I am writing to express my disappointment with a recent purchase I made from your store. On June 18, 2024, I bought a Berghaus Jacket from you online. Unfortunately, the jacket did not meet the expectations and standards of quality that I have come to associate with both Go Outdoors and the Berghaus brand.
Yesterday, I wore the jacket out in the rain for a brief period of only 45 minutes. To my dismay, upon returning home and removing the jacket, I discovered that my shoulders and shirt underneath were wet. This indicates that the jacket failed to provide the necessary waterproof protection, which is one of the primary reasons for purchasing it.
I am very disappointed with this experience, as I had chosen Berghaus for its reputation for high-quality outdoor gear. As a loyal customer, I expect the products I purchase from Go Outdoors to perform as advertised, and in this case, the jacket has clearly fallen short.
I kindly request a resolution to this issue. I would appreciate it if you could offer a full refund or a replacement jacket that meets the expected waterproof standards. I am happy to provide the receipt and any other necessary information to facilitate this process.
Please let me know how I should proceed to return the faulty jacket and receive a satisfactory resolution. I look forward to your prompt response to this matter.
Thank you for your attention to this issue.
Best regards,
Adewale Lawal
07709 52* ***
Order Number/Receipt Number 68687****
Club Number 706********
Preferred solution: Full refund
User's recommendation: They were excellent at taking back the faulty jacket and offering a refund or a like for like replacement, which was sorted within 15 minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisham, Lewisham
Exchange
The company has been of no help whatsoever. I'm seeking legal advice. The head office wrote to me, telling me that my whole family was banned from the store.
User's recommendation: Do not buy from this company they don’t exchange or refund within the 28 day which they state they are a ridiculous company to deal with after spending £780 on a rent that was faulty they refused to even send to a third company to check tent over they put tent up in store and of course indoors this problem will not occur please save your money and go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unprofessional customer service
On Friday, the 28th of June, I went to Go Outdoors Poole to spend my Cycle to Work scheme voucher. However, I felt that an employee's attitude towards me was unprofessional and quite rude.
Furthermore, after selecting my bike, I was browsing bike accessories as I still had an outstanding £175 left to spend.
However, your employee had already processed the voucher without my consent, meaning the outstanding balance of £175 was lost. I am unhappy with the customer service I received and I would like a resolution to get the required safety accessories.
Preferred solution: i would like to get my £175 back that i am entitled to
User's recommendation: do not use this shop if you have a cycle to work scheme
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Order cancelled
They cancelled my expensive order with mi explanation and won't reply to emails or answer the phone. I have no idea if I will be refunded my money or not
Newcastle Upon Tyne, Newcastle Upon Tyne
Incorrect delivery address
Hi
A parcel has been delivered to my addres. However the person named on the parcel doesn't live here and I don't know who they are.
The person is Faye Marr. My address is {{Redacted}}
The despatch number is {{Redacted}}
Please arrange to have the parcel collected.
Regards Sharon Forbes
User's recommendation: No. The company has still not responded to me
Gloucester, Gloucestershire
Bought riding boots but they are different sìzes
Rang the store explained the situation they accepted fault and told me to return the boots to the store to exchange them I'm very happy about the outcome as my granddaughter had worn them twice for riding the cannon the phone was very courteous and made me feel at ease with my problem 10 out of 10
User's recommendation: Go Outdoors go above and beyond and such a wide choice of out door sports equipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Registered member but my email is not on your file
Hello
I would like to make a complaint,having no record of my email address on your file -membership number 100********
Mr Geoffrey Walker. Postcode cv37 8ag
I have a major problem with a pair of Merrel Erie boots I purchased from your Gloucester branch on 1st August 2023 for a transaction of £208.16 which included these boots for approximately £125 and I dont have receipt but these boots are not waterproof has stated and are letting in water which I dont expect for £125 and are less than a year old,approximately 8 months.
I do have bank statement to prove these were purchased on this date last year but will be easy to find using my membership number?Im looking to replace these boots for another different brand within your stores.
I await an early response please.
Regards
Geoff Walker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stock
I ordered a jacket and when checking when it would arrive I couldnt get any information from the customer service team. I called again and they said that the Fort William store were meant to ship it but they didnt have one they then advised that the Berwick store was going to ship it I contacted the store and they advised that they didnt have one, It appears that when you order online you are taking pot luck as to if any stores actually have the item in stock?
Totally impressed with the whole experience
- Relatively cheap
- Website and customer service atrocious
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melton Mowbray, England
Members Card
Hi
2 questions pls:
Where if anywhere is my Card managed in My Account?
I now have two cards - one from a purchase today, one from 2 years ago. Should I just chuck the old one? Do you want the card numbers from me first, just to check?
Thx
Winston, England
Change of address
Hello.
I have moved address from 28 Brookhusfarm Road
Sutton coldfield. B761QP.
My new address is now
21 Conchar Road
Sutton Coldfield
B721LW.
Please update my contact details.
8
User's recommendation: Don’t bother with this customer services
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