Go Hilton
Go Hilton Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Go Hilton has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
Service is mentioned as good despite other issues, and the core reservation service exists for team members.
Negative Feedback / Risk Areas
- Reviewers report Go Hilton customer complaints about inability to modify or cancel reservations and being charged full price.
- Customers cite unresponsive concierge and poor customer service reaching the Go Hilton team member app.
- High price level and threats to employee records were also reported.
Key Takeaways for Future Customers
- Check Go Hilton reviews before booking and avoid last-minute reservations within 24 hours of check-in.
- Expect potential issues modifying or canceling reservations and limited concierge support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Go Hilton has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
Service is mentioned as good despite other issues, and the core reservation service exists for team members.
Negative Feedback / Risk Areas
- Reviewers report Go Hilton customer complaints about inability to modify or cancel reservations and being charged full price.
- Customers cite unresponsive concierge and poor customer service reaching the Go Hilton team member app.
- High price level and threats to employee records were also reported.
Key Takeaways for Future Customers
- Check Go Hilton reviews before booking and avoid last-minute reservations within 24 hours of check-in.
- Expect potential issues modifying or canceling reservations and limited concierge support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No way to modify or correct reservation; no access to concierge
- - Cannot check in before 3 PM after midnight booking.
- - Concierge unreachable by phone multiple times.
- - Charged for a room I never checked into or used.
if I could make this rating a zero and still have it register, I would. I would give it a -5.
I attempted to make a reservation at midnight on the Go Hilton team member app and was told by the front desk person at the hotel that I would not be able to check in until 3 PM that day. When I attempted to reach out to the Go Hilton concierge as instructed, no one answered the phone on several attempts at several different times. To add insult to injury, someone contacted my supervisor instead of me and threatened to put three points on my employee record if I did not pay the hotel fee. I was charged for a room that I never checked into and never got to use.
To say that Hilton is supposed to be in the hospitality business, the way that they treat their team members is not hospitable at all.
It was horrible. They should be ashamed of this so-called privilege.
- Service is good
- No way to change modify or cancel reservations without being charged for the full price anyway
Preferred solution: Full refund
User's recommendation: if you must make reservations, please make sure you do so well in advance of 24 hours prior to your check-in, because there is no way to modify or cancel your reservation on the go Hilton team member app. Nor will you be able to reach anybody on the concierge line that is able to do anything to help you.
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