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Go Hilton

Go Hilton

www.hilton.com
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1.0 out of 5
1 rated review
1.0
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1 rated review | Is this your business?
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Go Hilton Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Go Hilton has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution

  • Pros: Service is good.
    Cons: No way to change modify or cancel reservations without being charged for the full price anyway.

  • Recent recommendations regarding this business are as follows: "if you must make reservations, please make sure you do so well in advance of 24 hours prior to your check-in, because there is no way to modify or cancel your reservation on the go Hilton team member app. Nor will you be able to reach anybody on the concierge line that is able to do anything to help you.".

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Alairis H Xzx

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 Verified Reviewer

No way to modify or correct reservation; no access to concierge

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1.0
Original review updated May 17, 2025

if I could make this rating a zero and still have it register, I would. I would give it a -5.

I attempted to make a reservation at midnight on the Go Hilton team member app and was told by the front desk person at the hotel that I would not be able to check in until 3 PM that day. When I attempted to reach out to the Go Hilton concierge as instructed, no one answered the phone on several attempts at several different times. To add insult to injury, someone contacted my supervisor instead of me and threatened to put three points on my employee record if I did not pay the hotel fee. I was charged for a room that I never checked into and never got to use.

To say that Hilton is supposed to be in the hospitality business, the way that they treat their team members is not hospitable at all.

It was horrible. They should be ashamed of this so-called privilege.

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Loss:
$45
Pros:
  • Service is good
Cons:
  • No way to change modify or cancel reservations without being charged for the full price anyway

Preferred solution: Full refund

User's recommendation: if you must make reservations, please make sure you do so well in advance of 24 hours prior to your check-in, because there is no way to modify or cancel your reservation on the go Hilton team member app. Nor will you be able to reach anybody on the concierge line that is able to do anything to help you.

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