Go Green Express Home Services Maintenance Review from Ridgewood, New York

2.3
Absolutely do not recommend. I've dealt with Go Green over the past 8 months at the request of our landlord who selected them. Of the two appointments we've required we've had over 10 scheduled appointments, 90% of which are cancelled the day before by the company claiming an increase in "emergency" appointments. I gather these are higher paying and they're more than happy to disgruntle customers like myself who are looking for regular maintenance. I work with companies to improve business processes for a living and I've never in my life seen such a disregard for customer's time (and I've worked with cable companies :). We have to arrange our schedules to be home for a four hour window. I've advised our landlord that we refuse to work with Go Green given their blatant disregard for customer service. I'd be shocked if this isn't a pattern amongst their customers. Avoid if you value your time (and based on other reviews, your money)
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ID
#763078 Review #763078 is a subjective opinion of poster.
Location
Ridgewood, New York
Reason of review
Poor customer service

Deceitful and Deceptive Business Practices

1.0
Found this company on manufacturer's website as an authorized repair shop for my central AC. Paid a service call charge for the diagnostic. Technician found a bad part which he said was not covered by my warranty. He gave me a verbal quote for the work. He put the new part in but couldn't get the unit working, so spent 45 minutes on his cell with someone who was helping him remotely to get the unit to work. Finally, he got it working. I later called the manufacturer regarding what type of warranty I had, since the unit was less than 3 yrs old. I found out I had been lied to - the part was covered under my warranty. I then called the repair service company as I wasn't given a breakdown of labor and parts - my bill stated a lump sum only. I asked what the cost was for the part and found out it was $50. Since the bill was $584 before tax, I paid $533 in labor charges for 45 minutes of work. WOW. This company's business model is predicated on ignorant consumers. Do yourself a favor and find a reputable, qualified and fair company to do business with. That is not this company.
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#700026 Review #700026 is a subjective opinion of poster.
Location
Spring Valley, New York
Cons
  • Being overcharged and lied to
Reason of review
refund never received
Loss
$400
Preferred solution
Full refund

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