Rich R Etk

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Go Deed has ZERO customer service

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For months the account has been pending and I have reached out to them on several occasions and they refuse to reply. Wal_Mart should go back to Front Door because at least their customer service existed.

Go Deed is nothing more than a scam and it is harming the reputations of the companies they represent due to poor or non existent. customer service.

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Preferred solution: Then to do the job Wal-Mart pays them to do.

User's recommendation: Run far and fast away from this scam.

Misty C Ena

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STAY AWAY

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Walmart Spark Good moved to deed for nonprofits. Big mistake.

For 3 months, our charity is changed to inactive for no reason about once a week. Customer Service is ZILCH! Can't talk to a real person. Email responses take weeks.

Meanwhile, you can't get grants from Walmart bc your account gets thrown into inactive status once a week. Walmart Spark says you have to contact Deed to set up grant payment status with NFG.

It took 2 1/2 months for us to receive a response telling us how to set up that account. Walmart, please fix this and get rid of Deed

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Cons:
  • Terrible customer service

Preferred solution: Real Customer Service, a phone number to talk to an actual person and the entire system to work

User's recommendation: Stay FAR AWAY

Resolved
Mick G Lwu

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Resolved: Non Responsive & Provides False Information

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Updated by user Apr 10, 2024

Someone other than deed showed me how to use the site.

Original review Mar 19, 2024
I am a legal non profit and used to be able to apply for cybergrants via Walmart. About 5 months ago I got an email from "Deed" informing me that they (Deed) was merging with walmart's cybergrant programs.

I was suspicious so I called Walmart corporate to inquire as to the legitimacy of this so called merge. The person @ Corporate told me they never heard of Deed and that the email from Deed is a scam and directed me to forward the email to walmart's abuse dept. Now months later I find out the Deed did, in fact, take over the cybergrants and all other related depts of Spark and Front door. I registered on Deed's website and for hours thereafter attempted to find how and where I can apply for finacial grants to no avail.

You cannot call Deed & that fact itself is not good at all because any company that does not provide a phone number or email has something to hide, like slamming a door in the faces of anyone that may need question anything about them. More or less stonewalling people. I have since emailed walmart several times over a month and no replies were gotten.

Deed has an online feedback which I had sent a few messages through and no replies. All I wanted to know is why Walmart ended cybergrants and why Deed does not really provide the cybergrants either.
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Pros:
  • When walmart did cybergrants
  • Process was quick
Cons:
  • Deed took over nothing exists anymore
  • Provides false info
  • Very difficult site to navigate

User's recommendation: Don't waste your time with Deed thinking your non profit can get help help because they dont really help.

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