Resolved
Patrina H Nyc

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Verified Reviewer
| map-marker New York, New York

Resolved: Incomplete pass attractions

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Updated by user Oct 11, 2023

Need nothing.

Original review Oct 10, 2023
I bought the go city explorer pass 10 attractions. I only used 8 and my pass dissappeared. Went to do an attraction my last day in new york and it showed no passes. Can not find information about it anywhere. Going back home today. Not happy that i did not get to complete attractions. I think the numder was 721****. Or 272113****01. Not going to be back within the 60 day usage window. Would like to know what happen and make this right. Thank you. The next day the pass was back. I moved my flight so I would have time to use at another attraction. It finally worked out but lost my planned day.
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Pros:
  • While working pass good
Cons:
  • Pass not showing up for day messed up plans

Preferred solution: Passes do not need to disappear for a day.

Islomjon S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Islomdubai1@***.com

Why not working Go City to Sea World Abu Dhabi? Sea world tickets show in the app. But no working tickets
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Wichita, Kansas

Fast Resolution of my complain by Gocity

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Several days ago I left a complaint in this site explaining that Gocity had charged my bank for two London passes adults tickets and after several days I had not received the link to download the passes. I had called and nothing that was the reason we wrote the complain asking a reimbursement. But THEY SEND AN EMAIL TO LET ME KNOW THEY WILL REIMBURSE MY MONIES AND THEY DID. They reimburse all the money. I WANTED TO THANK YOUR SITE And GOCITY FOR THE FAST RESOLUTION AFTER I POSTED MY COMPLAIN.thanks! MARVIN BERMUDEZ.
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Resolved
Dorsey B Tbt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Neuilly-Sur-Seine, Ile-De-France

Resolved: Challenging to use gocity card

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Go City - Challenging to use gocity card
Go City - Challenging to use gocity card - Image 2
Updated by user Jul 18, 2022

Company fixed the issue and I have been provided with apology. It was resolved because they finally sent the confirmation email but not being able to book tours due to no space was not resolved. Don’t buy this pass within 4 weeks of visiting and area so you have time to book tours and get your money’s worth.

Original review Jul 18, 2022
My email confirmation of tickets did not go through for 36 hours and only after I sent a flurry of emails, whatsapp messages and wrote to you.we were only in Barcelona for 3 more days and so we received our tickets just under the minimum time we would need for a 2 day pass. You cannot get ahold of a customer service person except by researching this website.

It was frustrating.
Once we received the tickets, many of the tours required an email request or online booking and did not have slots available. So overall, the tickets were a little useless.
We made the best of it and rode the city tour bus and did a walking tour with tapas and an hour harboring cruise. It was a little less than the cost of the go city pass after all was said and done. Some of the exhibits were just walk up and show the pass which was nice.

I also would not have known which museums to visit without the pass. So, on a positive note, it was a good tour guide.
I wont be purchasing it again.
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Preferred solution: Apology

User's recommendation: Recommend against

Alexandra A A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seville, Andalusia

All inclusive passes not received

Hello, Ive tried reaching you for 5 hours already and all your numbers are invalid or busy. I paid for 2 all inclusive go city barcelona passes and still havent received them. I talked to revolut about this issue and we are waiting for you to claim the transaction. We dont have time to wait after you, give us our passes or give us our money back because we are in Barcelona for a limited amount of time. Thank you! Alexandra A Albu
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May Hpoo K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palo Alto, California

Problem with the confirmation email

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I didnt receive the confirmation email of my purchase but the transaction happened. I couldnt call the customer service. Anyone experiencing same problem? Help
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Loss:
$170

Preferred solution: Deliver product or service ordered

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