We hired GMS Photo and Video to shoot our wedding video on May 11th, 2013 because they received such high reviews on Thumbtack.com and were extremely affordable. They own the professional equipment but this is something that they do on the side part time…..so beware!Our wedding was very small, only 35 guests and it was in a wine cellar at Admiral Fells Inn in Fell’s Point. We met with them two months prior to our wedding and they assured us that they were using brand new, high def, professional video equipment. The videographer also assured us during that meeting that she would pass a microphone around to the guests to make sure that everyone made it into the video, something we specifically requested. The video was over 2 ½ hours long, 40 minutes of which was the camera on a tripod videotaping people while they eat. This would have been a perfect opportunity for the videographer to go from table to table with a microphone, to ensure that every single one of our 35 guests gave a wedding interview for our memorabilia. Instead, she videotaped only 9 guests prior to the start of the reception and the sound quality was so poor that you couldn’t understand them. A PROFESSIONAL videographer would have used a microphone to make sure that we could hear and understand what was being said during the interviews, especially since our wedding was held indoors in a small, noisy wine cellar.There is way too much footage of the reception dance that should have been cut and edited. Other than the bride/groom dances, the other dances should have been cut to 60 seconds or less. It’s too long and boring to watch. Most professional wedding videos are 60 minutes or less due to good cutting and editing. Any PROFESSIONAL videographer will tell you, that recording the footage is the easy part, the art and quality of producing a great wedding video goes into the editing, which apparently was not done in our case.There are also a lot of inappropriate scenes that should have been cut completely but instead, for some reason made it into the video. E.g.….My husband and his brother in law shared an embrace and for some reason, the videographer chose to use a slow motion special effect, so it looks like they are making out. There is a scene after dinner where my husband and I are chewing gum, nothing is being said, we are just sitting there, chewing gum….why was this put into the video? The video ended with me dancing with my nephew and the videographer faded it to black with this caption: "And they lived happily ever after"…..This was my NEPHEW…..not my HUSBAND! I had emailed the owner our baby photos along with our top 5 wedding song choices for the video, two months prior to our event. Our wedding song, "Somewhere over The Rainbow" by Iz Kamakawole, never even made it into the video, instead she rolled the badly punctuated ending credits with the theme song from "Legends of the Fall".We emailed the owner with a direct, honest and constructive critique of the wedding video along with a list of corrections to be made and instead of being a PROFESSIONAL to paying customers; his response back to us was rude and defensive. This was his EXACT response:You contract called for two DVD's and that is what you have. You have chapters you can jump ahead all you want. It is not a highlight reel. The video is an exact reflection of the ceremony....call it what you want! Anthony its really not the quality of the video as much as it was the quality of the venue. We were forced into corners. It was so crowded our tripods were useless so we were forced to go handheld and yes that does make for some shakiness in the video. The ceiling was low and the volume of the people was high. You could not hear your musician. The place was dark. Not of these scenarios are our fault. As far as microphone placement We had a choice we could hear your vows or hear his music....we chose the vows. You guys were getting two DVDs and we needed to fill them with as much as you gave us and I am sorry to say it wasn't as much as most weddings. So we were forced to film tables and a lot of dancing. I am surprised because all of our clients up to you guys love the fun dancing parts. When we saw you messing around with "Pat" we thought it was funny and we worked on making it funnier. You guys don't like it but it was what it was. Everyone was laughing when it happened... I am sorry but you can not make a silk purse from a sow's ear and the venue was certainly NOT Cinderella's castle!Our wedding wasn’t filmed at Cinderella’s Castle, but it was still OUR WEDDING….and as PAYING customers, we should have received what we PAID for. Instead we got an unedited, amateur video and an insulting email from the owner.I advise anyone reading this to hire professionals who do this FULL TIME for a living. You will pay more, but it is worth it to preserve your important day and memories. It is going to cost us over $800.00 to have our video repaired by a Professional Video Editor.