GM Family First
GM Family First Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GM Family First has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution 100% unfavorable. Reviewers value Location and Discounts, note price level is medium, and list Help as both pros and cons.
Key Takeaways for Future Customers
- Check how your GMS discount and dealer rebate apply before purchase to avoid surprises.
- Document Family First membership numbers and request discount details on the sales contract.
- Expect concerns about customer service and organization when researching GM Family First reviews.
Negative Feedback / Risk Areas
- Customers report GMS discount not applied and being told rebates cannot be combined.
- Complaints about poor communication and difficulty reaching customer service or getting explanations.
- Risk of discount not appearing on statements despite signing authorization.
Positive Feedback
Some customers note helpful staff and value discounts and location; membership price level is described as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GM Family First has a 1.0 star rating from 1 review with consumers mostly dissatisfied; rating distribution 100% unfavorable. Reviewers value Location and Discounts, note price level is medium, and list Help as both pros and cons.
Key Takeaways for Future Customers
- Check how your GMS discount and dealer rebate apply before purchase to avoid surprises.
- Document Family First membership numbers and request discount details on the sales contract.
- Expect concerns about customer service and organization when researching GM Family First reviews.
Negative Feedback / Risk Areas
- Customers report GMS discount not applied and being told rebates cannot be combined.
- Complaints about poor communication and difficulty reaching customer service or getting explanations.
- Risk of discount not appearing on statements despite signing authorization.
Positive Feedback
Some customers note helpful staff and value discounts and location; membership price level is described as medium.
Oklahoma City, Oklahoma
Needed to know if I could use rebate from dealership plus my GMS
- - After 31 years with GM, customer says it's unfair to block using GMS with the GM rebate; GM would offer GMS for employment, but both can't be used.
I think it is unfair not to be able to use GMS with the rebate dealership is given after working in 31 years for GM. The dealer is seeing heres money on rebate but GM is saying we also was going to give you money on GMS because she was employed with us. I was told you cannot use both GMSN rebate from Company.
User's recommendation: Fight to get rebate and GMS discount on new vehicle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like my son‘s father-in-law to get a discount.
- - The user wants their son's father-in-law to be eligible to buy a General Motors vehicle.
I would like to get my son's father-in-law, be eligible to buy a general motorized vehicle. I would like my son's father-in-law to purchase a General Motors vehicle.
I would like my son's father-in-law to purchase a General Motors vehicle. I would like my son's father-in-law to buy a General Motors vehicle.
- Help
- Help
Preferred solution: Full refund
User's recommendation: Be more organized where I can at least talk to somebody.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood afternoon On April 15, 2025 I purchased a...
- - Purchased a Buick Envista on April 15, 2025 from Bob Johnson Buick GMC; paid 22,477 and Family First discount not shown despite signing.
Good afternoon On April 15, 2025 I purchased a Buick Envista from Bob Johnson Buick GMC 4389 Ridge Road Rochester NY 14626. I had originally been to the dealership on the 14th and found the vehicle I wanted.
I informed the salesman that I had the Family First GM discount and he told me to provide him with the number which I did. (100743****) When we were negotiating the trade in value of my 2017 Malibu he went from 7000 -**** reluctently. I ended up paying 22,477.78 on a 29,489.21 vehicle. There is nothing on my statement showing my Family First Discount and I did sign the paper authorizing it.
I was not told that they discounted it. My questin is can they discount it? They are a Family First Dealership and I had the appropriate information. Again, nothing was noted on my statement nor was I told anything.
I happen to notice this while going over my information at home. Thank you for your anticipated help.
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