Anonymous
map-marker Minneapolis, Minnesota

Worst card of them all

This company will lead consumers to believe that they are earnings cash value dollars to use towards so many deals, and the reality is that they designed this card in a way that the only one that benefits from it is themselves, every point that you earn can only be used to buy GM items, it benefits the consumer 0 dollars towards anything else other than GM products, this is a sack of *** deal 100%
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User's recommendation: Do not even waste your years providing this company business, they only think of themselves and never about the consumer

Jim R Ewn

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Verified Reviewer

Terrible customer service

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Unfortunately when I set up my GM card auto pay it did not work and I missed a payment. I immediately set up auto pay again and payment was made.

I went on your chat and spent 30 minutes waiting and was told too bad they can't help. Transferred to supervisor, 30 minute wait, can't help. Called and spoke with customer service, can't help. At least the phone call only took 10 minutes.

GM gave me a number of perks and I was using the card every day but because of terrible customer service, I will no longer use the card and won't by GM products because of this experience. I spend 3000 to 4000 a month on my credit cards but will no longer use GM and will tell friends and family how terrible GM customer service is.

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Loss:
$29
Pros:
  • Perks and discounts
Cons:
  • Terrible customer service
  • Employees do not no card details

Preferred solution: refund of late charge

User's recommendation: don't bother with GM their customer service people do not no the program and are unable to help

Mike B Kqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not happy with the interest rate and no answer to why my rate is 18%

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I called Cust Serv and the rep kept reading my a scripted message. I was trying to inquire about my interest rate.
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Pros:
  • I use the gm card for points towards my next vehicle purchase
Cons:
  • Interest rate

Preferred solution: My interest rate reviewed

User's recommendation: I don't have a recommendation yet, I am hoping to hear from a supervisor

Thomas M Yqz
map-marker Berlin, Berlin

Ined Gm card tu return back tu the Michigan fur work only plase helpmy

Thomas Makos Germany 01-01-1970 .Adress -Otostrase34 Starnberg 82319 Germany .Plase helpmy fur GM Card tu return back tu the Michigan fur work only SSN-{{Redacted}} thanks thomas makos Germany.
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Loss:
$500
Reason of review:
Work Experience or Job Application

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