by ProperChipmunk206 #15553042.9
So my wife has been in need of new sensors and called Wednesday 06/05/19 to see where her sensor order is and she was told that they're doing "insurance verifications", this is the same garbage she's been told EVERY SINGLE TIME, she's been in need of new sensors. In add...
by PriceyFlounder #13612401.2
L.a. care health plan did not pay the provider for my type 1 diabetics son's medical supplies from vendor, leaving us with no medical equipment for 2 months. I call everyday and still they have not paid provider, as is their responsibility. It has been a urgent...
Dexcom - Hexcom--G6 and G4 CGM Sweatshop Over Quality
by BlankGreatWhiteShark443 #15549691.2
1. Buzz from 2019 Lab assemblers voice as follows: Go with Libre or Medcis device company--too many product fails.
Poor device handling, suppliers. 2. Volume over quality from overworked, Jet Lag sleep deprived staff. Low staff, daily packing machine fails, excess engineers hired who can't fix equipment required to assemble/pack devices for public use. 3. 6-day Overtime to 2:00 am of underpaid, young mothers, millennials deprived of family time. 4.
G4, G6 product volume valued at expense of assembler bodily injuries, diabetes patients, and public urgent need. 5.
Competitors Freestyle Libre, Medcis best options. More reliable, patient friendly.
Edgepark Medical Supplies - Changing prices, changing promises, bad data
Worked with insurance & Edgepark to understand pricing. Was told what my balance would be, and we agreed on a 3 month service plan for the device. Also that the monthly sensors would also be a certain price once insurance was applied. 1.
My son is a twin. Edgepark got his gender incorrect, so the insurance company has been applying the benefit to the NON-DIABETIC KID. The fun begins. 2.
I paid an additional $1400 on top of the payment plan just to be able to order the sensors he needs. (An "owed balance" prevents you from automatically re-ordering online.) Even after getting the "hey, remember our payment plan agreement?" conversation, and promise that the account would be updated to reflect this, that was never done. I bit the bullet and paid the remaining balance in full - because the kid needs his sensors. 3.
Sensors were supposed to be $59.99 with insurance each month. Late last week - it showed "$299". They hadn't verified with insurance. 4.
I called the insurance company to help. Noted that the "deductibles" and "out of pockets" were being applied to the wrong kid. Shame on insurance company - it could take 30 DAYS TO GET IT STRAIGHTENED OUT. 5.
Logging on today, thinking I can finally spend $59.99 for the sensors, since I finished paying for the device, now it says the sensors are $599.00. HAHAHAHAHAHAHA (Though of course, now that the device is paid for, I'm free to spend the $599.) Now that I've spent $2K + for this device, I can't afford sensors at $599. In fact - I CAN"T EVEN AFFORD THE TEST STRIPS HE NEEDS AGAIN BECAUSE I CAN'T GET THE *** SENSORS. The primary issues: (1) Unclear (or flat out false) expectations as to true costs of device and sensors.
(2) Poor bookkeeping/tracking of customer conversations (esp. in re: payment plans) (2) Careless data entry causing insurance issues. I will continue to work with my insurance company - who, of course, forces you to work with Edgepark- but a better way forward would be commitments and plans in writing, following an insurance review.
There is enough uncertainty and stress when managing a chronic disease. Edgepark is adding to the burden.
by EfficientPossum #15195231.0
I am a new customer looking to get the Dexcom for my teenage daughter. We heard wonderful things about the product so we are excited for this opportunity. I have been waiting for almost 3 weeks to see if the @Dexcom was approved. I heard from my rep Logan on 4/16 and...
by PissedConsumer1043663 #1043663
It has also recently been brought to my attention that some meters do not correctly read lows in blood sugar, if they read them at all..this is a very dangerous situation, I was told it wasn't necessary unless you have a history of lows, what about newly diagnosed...
by PissedConsumer1024518 #10245181.4
I switched to Edgepark last part of last year, the nonsence on what your copay is never right. the latest thing is I'm trying to get the dexcom g5, I have a email from the diabities care team, its covered 100%, I called just to double check this, oh yes its 100% I was...