Glow Stick Factory

Avoid this "company" like the plague! I placed an order for 1,000 ping pong balls approximately two months ago. My credit card was charged immediately for nearly $400. After about a month with no merchandise and no communication, I began calling and emailing the company to request information. I received no response to repeated emails and voicemails., and no one EVER answered the phone. Eventually, I stumbled across an online review in which the author recommended calling multiple times in quick succession to get the owner - Chris Alleher - to answer. It worked! After 17 calls in a row, he picked up. Chris told me that my order had been produced, was sitting right in front of him, and would be shipped the following day via express mail. He explained that the reason for the delay was that his company closes down every year during the month of August and that it should have been posted on the website (it wasn't, and I am quite confident the story was a lie). Two weeks went by after my order supposedly shipped out "express," and I still had no merchandise. So I began trying to call again. I finally reached someone yesterday - a lady who said she had no access to the system to look up my information and that she would have Chris call me. I called again this morning at around 9AM and Chris answered. When I told him who I was, he said that his name was Roger, that Chris wasn't in, and that I would need to call back after 11 when they opened. I protested and insisted that he answer my questions. He repeatedly refused. So, I waited and called back at 11. The same person answered, only this time his name was Chris. He said that my refund had been issued last night and that I should see it on my card within 3 business days. I expressed my skepticism about this promise, reminding him of the time he promised that my order would ship. He said that the reason for the delay was that he had experienced a death in the family. He closed the conversation by exclaiming that my refund had been issued and that I could "shove it up my f$?!ing a$$."

In the process of trying to recoup my money, I have discovered dozens of online reviews written by people who have experienced very similar situations, not to mention about 3 dozen Better Business Bureau complaints. If you have been victimized by this criminal, please don't let him off the hook. Contact your credit card company, the Massachusetts State Police, your local law enforcement agency, and the Attorneys General of Massachusetts and your state. Stop him from continuing to victimize unsuspecting consumers. And if he has your money, keep calling until he answers the phone. The best number to use is 774-200-****. Even better, dial *67 before the number, and it will mask your name and number on his caller ID. PLEASE help put a stop to him!

Oh - and it should be noted that he operates multiple websites. The two most notable are glowstickfactory.com and pingpongballs.net.

Ordered custom ping pong balls. Received them, but 50% were miss-printed. They agreed to replace. Charged us again, but never shipped the product.

Order placed March 2, 2012 for custom ping pong balls ($239.57)

Order received March 30, 2012 - 50% miss-printed

Seller agreed to reprint

Charged us an additional $50

Still have not received product

Spoke with Chris (the owner?) on:

9-19-12: Chris said they were being shipped

10-22-12: Chris said they were shipped 10-19-12

11-20-12: (Brian) said they needed artwork - I sent it again

1-22-13: Chris said it should ship this week

2-12-13: Chris said it was "awaiting shipment"

2-12-13: received a new bill for the full amount... again!

2-12-13: left message not to charge us again

3-4-13: Chris said it's being shipped this week... promise

4-9-13: left message for Chris... again

There were also numerous emails in between these calls

Being lied to on a regular basis is ridiculous, especially since they already have our money! NOT A REPUTABLE COMPANY!!!!

At first I was very happy with the service. I wanted a rush order but there was no rush order option available on the website so I simply sent a follow up email stating that I wanted them rushed.

He, I assume is the owner/operator, called back and noted that he wouldn't be able to get them done in time. I wasn't particularly happy about that but I did place the order relatively late so I wasn't dissatisfied that he couldn't oblige. That wasn't my complaint.

Since he wasn't able to make them in time he offered to send them as soon as possible since I had paid for 2 day shipping. The whole next week goes by, and I still have yet to receive the order of 500 customized ping pong balls. I paid exactly $551.51 to receive them.

I send an email stating that I haven't yet received anything but I get no response. Then I call and their phones are down. Next week, I send another email. I receive no response. I call again. Phone lines are still down.

Finally, more than a month after I needed the ping pong balls he responds to my email asking if I still want the balls. I said yes, but I want to be refunded the entire amount. He never responded again.

I still have no ping pong balls and I'm out 550 dollars of my own money.

DO NOT BUY FROM THIS COMPANY. EVER!

I placed an order back in April and some products were broken I bought 30 flashing light up Donald Duck pins to honor my father who has recently passed at my wedding. You could tell the product was old because the paint was flaking off the magnets, but I let the go since no one was really going to see it.

I contacted the company to let them know I wanted a replacement and was told it was being shipped and he would include a couple free for the trouble. I have YET to received anything. They will NOT respond to emails or answer their phones when they see my phone number. I proved this theory because I started calling from other peoples numbers after I went a month with no response.

I called from mine, no answer, hung up called back immediately from a friends phone with an out of state number and taaa daaa someone answered. He gave me some BS excuse that there was a death in his family and they were being shipped, NEVER HAPPENED. Its now been almost 3 months and no one will respond to anything.

Their online chat is BS, I sat on the computer for FIVE hours with it giving me the same message, All reps busy please wait for the next available person, NEVER HAPPENED. Dont waste your money, this company SUCKS!!!!!!!!

placed and order with glowstickfactory.com days ago and nothing has shipped out. I keep trying to call the company and the phone just rings and rings and rings and no response from emails.

I deffinitly feel like i have been scamed! every other legit company i have dealt with with only charge your credit card when your item has shipped. Nope, not glowstickfactory.com! they charge your card first and then don't ship ***.

then they don't answer the phone or your emails! this will be the last time that i do business with this company and do yourself a favor and stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed an order over 10 days ago for some glow sticks for an event we are having tomorrow. Unfortunately, I still haven't received my order.

After placing the order, I received an email telling me my order was "awaiting shipment", and 10 days later it is still "awaiting shipment". I indicated I wanted 2 day shipping as well, just to make sure I received my order in time for my event. I have left 3 voice mail messages and have sent countless emails and have never received any type of response. They don't even answer their phone even though the message says they open at 10:00 AM.

I just sent another email cancelling my order today. I only hope I don't get charged, though I probably will. Do not order from this website.

It's nothing but a big scam.

This company states on their website that their products are made in USA and emphasizes the need to buy American-made goods because the USA has higher safety standards than many other countries. The box arrived today, and the products are ALL marked "Made in China"!

They are LIARS and are deliberately attracting people who want to buy American-made products. Do not buy anything from this company.

Their e-mail address is fake, too.

I tried to reply to an e-mail they sent me, and it was returned because there is no such domain name. I was cheated by this company.

This is a review for PINGPONGBALLS.NET. BUT if you do your homework you will find out that:

Pingpongballs.net

Logoballz.com

militaryglowsticks.com

beerpongballs.com

glowstickfactory.com

ARE ALL RUN BY THE SAME ONE MAN LOOSER.

A GUY NAMED CHRIS. WHO WILL INEVITABLY GIVE YOU THE RUN AROUND

AND YOU WILL NEVER SEE YOUR PRODUCT. READ MY REVIEW BELOW. THIS IS 100% TRUE

"So where to start. I will try and be quick. I placed an order 4/20/2012. 2 plus weeks later I still did not have my order. I called Numerous times and emailed. No response. Finally received email. saying he was sorry and that he would be shipping out via FedEx. I called next day and he "Chris" answered. I explained to him my concern and he said that he was shipping my order the next day. I asked for a FedEd tracking number. He ask for me to hold for a minute so he could get it. 4 minutes later he gave it to me. Come to find out after I got off the phone he had created it while he was on the phone with me. Needless to say, I still had not received my package. I have been trying to call this POS for the last week. For the last few days his phone would not except calls because the VM was full. WTF? Anyway. This SOB answered today. I was very polite and told him who I was and that I still had not received my order "you still haven't received it"? *** no. He knows I have not received it. Why would anyone want to do business this way. Just ***. So I say no and he said Fedex has it. I ask again for a tracking number, which he could not produce so I statedI wanted to cancel the order and get a refund. He said ok That easy. No hesitation. He gives me a half *** sorry you haven't gotten your pingpongballs yet, but...and get this he says "my daughter died last week and I really don't care about your order" Now if I felt like he was being serious I would have some compassion. BUT, He is full of ***. I said "I am real sorry to hear about your daughter. That is terrible. And it is obvious you don't care about my order." He then told me to to "Go *** yourself" and hung up. So I ask.. do you want to do business with this looser who will only waste your time and money." MAKE SURE AND DO A REVIEW ON THESE COMPANIES BEFORE BUYING

The Glow Stick Factory bought out Logo Ballz (per the old owner who I had to contact because I couldn't get in touch with logoballz.com up until recently. They have the same owner so I guess this is a review on both of them (even though I delt with just logoballz.com):

I am so unhappy with logoballz.com.

I ordered a custom gift for my husband for his birthday almost a month ago (his birthday has since passed). I know custom orders usually take longer to ship out due to them being custom made so I was expecting a little bit of a wait time. Well...5 or 6 emails later and dozens of phone calls I finally got a real person. He couldn't have be any more of a ***.

I completley understand when orders can't be fullfilled right away due to not having the material it takes to make the product. I'm just upset about the poor customer service. I used to work in customer service and know how to treat people the right way and Christopher (he is the person I spoke with) obviously doesn't . He didn't offer me any compensation (like free shipping).

Even after I asked if I could have free shipping he flat out said no. He kept telling me that the website that they have up online is bad and that he is going to take it down. Honestly I don't care if the website is bad. I just want an apology and some sort of compensation for the poor attitude that I had to deal with.

Supposedly the order is shipping out today and I'll get it tomorrow. We shall see if it even comes in.

On April 2nd week I received a call from glow.com asking me to check their website for free sample and they said it is 'free' and there will be no indirect charges other than the shipping fee. I gave my credit card and they charged only the shipping fee and sent the product on April.I used the product and did not find it to the standard they claim so just

left it aside and never planned or ordered from them anything.

However, today I received a package from glow.com with another set of mini sample size same as the free sample they sent on April and an invoice for $80.But I then noticed that glow.com has charged $100 for the first sample they sent on April .I called customer service who claims that they sent an email along with my initial 'free sample order' where it says $60 will be charged after 30 days if the package is not returned and shipping tax etc. totaled to $100. I have sent them a note that I will take this complaint to consumer court if they do not refund all my money except for the first free sample's shipping charge. This is a complete spam.They do not tell you what you are agreeing for and they keep charging

your credit card every month without your knowledge.

BEWARE!!!GLOW.COM IS A SPAM!

I called to inquire about purchasing custom printed pink pong balls, and while asking a simple question the "gentleman" started yelling at me, and hung up the phone. I called again, thinking I would get better customer service, but to no avail,it was the same person.

He was even more rude and started cussing at me. I can only guess he is the owner of the business. WOW, what a way to handle business.

We were looking to purchase the custom ping pong balls for a well known Hollywood Celebrity to sign at a charity event, which we would have offered to give credit to the vendor we purchased the ping balls. His loss.