New Reviewer

Very bad customer service

Overall easy to use website but terrible customer service. Offer discounts but once you want to book , they won't let you redeem it. Tried a few times to book a cleaner but never heard back and never confirmed any request, neither did they reach out to tell why. No message , nothing. One time could get a service but the guy only came in to see what had to be done, then left to get needed materials and never came back. Raised issue but no one ever got back to me. Seems to be not working and overall terrible customer service.
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ID
#1177710 Review #1177710 is a subjective opinion of poster.
Service
Glorgo Customer Care
Reason of review
Poor customer service

Glorgo Singapore

Engaged a cleaner thru Glorgo App. On the cleaning day, came a very young cleaner, i guess in her 20s. Showed her the house and explained to her on the requirements and she started. She is not systematic in her work and is all over the place, can tell that she is new in cleaning and she is really young to be a cleaner. I gave her 3 out of 10. What i got is totally different from what Glorgo had advertised. Seems to me anyone can join them and become a cleaner. Anyway i had a chat with the cleaner, she is still a student. I won't be using Glorgo anymore, not honest and reliable at all.
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3 comments
#1308051

That why I always use recommended people. I am using this women for many years.

She is Singaporean and she have her regular customer too. Contact me if you are keen: karen_yee2001@***.com

#1239486

Tried them, very bad experience with the cleaner.

#1229188

What a waste of time and money.

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ID
#939288 Review #939288 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Glorgo House Cleaning Service
Reason of review
Bad quality

Glorgo - Terrible Service

Got a cleaner from them over the weekend, not impressed by their service. The cleaner came, told me she don't do ironing. Wash my bathroom with water only, refuse to use my cleaning solutions, allergy to the smell was told. Used the same bucket of water for cleaning all furnitures, request her to change water, she refused. Had send a email to Glorgo, awaiting their reply. Completely different from what they advertised. I felt cheated, or maybe just my luck. Called them again after 2 days, the guy who answer my call is rude and unable to assist me in my request, had asked for a re-clean, was told to pay S$80 again, real bad customer service.
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1 comment
#1219974

Very sorry to hear about your bad experience, this doesn't sound like our standard service quality.

As part of our Glorgo quality guarantee please send an email to us at customers@glorgo.com so we can give you a full refund and credit equal to your booking amount!

ID
#926835 Review #926835 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Glorgo House Cleaning Service
Reason of review
Bad quality

Glorgo.com

Sales people promised trained cleaners who know how to clean and who would take a thorough top to bottom approach. Sounds great, right? It is evident based on the service provided, that this was NOT true. Half of the people sent didn't appear to know what they were doing and couldn't "see" the dust or grime. Unless specifically told to do so, these folks never touched a baseboard, ceiling fan, or went after cobwebs that built up week after week. The cleaner they use on hardwood floors leave the floor sticky, and the floors would need to be re-mopped after they left. Dusting was done with a duster that moved the dust around the room, but never actually removed the dust. They dusted around stuff that was within reach. They don't move anything or attempt to clean under anything. Avoid them if possible.
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4 comments
#1223110

Same me a unprofessional cleaner.

Very terrible experience.

#1225290
@PissedConsumer1223110

Very sorry to hear about your bad experience, this doesn't sound like our standard service quality.

As part of our Glorgo quality guarantee please send an email to us at customers@glorgo.com so we can give you a full refund and credit equal to your booking amount!

#1219976

Very sorry to hear about your bad experience, this doesn't sound like our standard service quality.

As part of our Glorgo quality guarantee please send an email to us at customers@glorgo.com so we can give you a full refund and credit equal to your booking amount!

#1218972

Tried them.

Service is terrible.

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ID
#926236 Review #926236 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Glorgo Cleaning Service
Reason of review
Bad quality

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