Update by user May 12, 2020
They have contacted and resolved the issue.
Original review posted by user May 12, 2020
Unfortunately, we have purchased an EV Code Signing certificate from GlobalSign for a 1000 USD: 1. They have provided a wrong invoice, 2. Even though promised, they didn't provide SHA-1 version of our certificate which prevents us from releasing our software to legacy systems causing us even more problem, 3. The only difference between a EV Certificate and a regular one is the level of security and a more strict vetting process. They say this is possible in the cheaper (regular certificate) but not possible in EV Certificate, 4. After we have accepted to buy a standard certificate, they didn't provide us with the discount rate they have provided to another company facing the same issue.
User's recommendation: Stay away from GlobalSign.