Orlando H Nhy

What are they going to deduct from my card

I put my credit card info in and dont know the amount they are going to collect for inmate phone services
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Cheryl F Dbc

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| map-marker Somersworth, New Hampshire

Reimburse my $45.99.

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Global Tel Link - Reimburse my $45.99.
Global Tel Link - Reimburse my $45.99. - Image 2
I was unaware of the fact it would be so much money. I need my $ for car costs. TODAY PLEASE THANKS GTL took my money without any confirmation or agreement from me. I was told by Strafford Corrections the cost to receive a call would be $3. GTL came up as a way to pay. I live on a small fixed income. I would never agree to pay this amount. Since then I have reached out to GTL with no success. Ive been had!!!
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User's recommendation: Beware GTL is heartless!

Nadidah J

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I need a refund didn't want the call time

Global Tel Link - I need a refund didn't want the call time
Right after I made the purchase on February 18th I Immediately put in a request for refund because I used the wrong service I use the request refund yall said I would hear something in 48 hours I haven't heard back from no one I just want to know will I be able to get my refund
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Loss:
$46

Preferred solution: Full refund

Nichelle C Jfj

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Verified Reviewer

Refund $45.99

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I did not approve this it said put my info in then just took out 45.99 with out approve from me I've called my bank i don't need this service nor did i want it
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Loss:
$46
Cons:
  • None at all

Preferred solution: Full refund

Cheryl F Dbc

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GTL charges

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GTL charged my card $45.99 without making me aware of the amount or asking for confirmation. I need a refund in full as I have not used their services. I do not plan to use their services. I live on a small fixed income. The money GTL took is set aside saving for a car. Please understand I need a refund! Immediately! Thank you
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Loss:
$46

Preferred solution: Full refund

User's recommendation: Go slow. Pay close attention,

Robin B Zyk

Can't talk with no one in jail

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I've been calling for two days just to be hung up on after sitting on the phone for hours just to talk with someone and still never got to speak to anyone I've sent in forms that said someone would get back toe and they still haven't called or fixed the account
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Preferred solution: I would like someone to fix my account so that I may visit withu ole man and to be more prompt answering the phone it's utterly ridiculous to not have anyone answering the phones

Stephanie R Ozj

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Need setting up

Global Tel Link - Need setting up
I am having trouble Setting up payment for global telemate can I get some to help me set up for these option
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Preferred solution: Some to help me set up my account

User's recommendation: I will recommend anyone in the near future if they need to use your service

Anonymous
map-marker Jacksonville, Florida

Add funds

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I was considering getting my refund for calls.Because I haven't received a call from my fiance.So I will wait for a few days.
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Mistiee B

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Verified Buyer
| map-marker Orlando, Florida

Refund $45.99

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Global Tel Link - Refund $45.99
Global Tel Link - Refund $45.99 - Image 2
Global Tel Link - Refund $45.99 - Image 3
Would like to know when my money will be refunded to my card. And why cant you talk to a person. And how long does it take to get my money back.
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User's recommendation: They don’t talke to u

1 comment
Sharla Qky

Hi howb does an inmate at clark co. Jail recieve massages and voice mail no at the jail can help him they all say they don't know how.

Pedro R Bac

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Verified Reviewer

Cancel accout

Canselar my cuenta me cobraron 45.99 dólares y no los tenia y toy negativo por favor canselen la cuenta y enviemen un correo para tener prueba
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Loss:
$46
Pros:
  • No sabia que cobraban eso y me fui negativo lla no quiero esto

Preferred solution: Full refund

Kenneth P Fjq

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Verified Reviewer

My family member has been trying to contact me

And obviously wen I try and add money on to my global tel link advance pay auto account it wont accept payments from visa or debit card
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Preferred solution: To be able to add money and accept their phone call

Amanda B Fna

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Verified Reviewer

I called customer service and the gentleman I spoke to was very rude.

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I called customer service and the gentleman I spoke to was very rude. I asked to speak to someone else and waited on hold forever and was hung up on. He also made up every kind of excuse as to why my credit card was charged .He did not help me at all.
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Loss:
$6
Pros:
  • I can actually talk to someone
Cons:
  • Charged me even though i got disconnected

Preferred solution: Full refund

Resolved
Patricia K Txb

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Verified Reviewer
| map-marker Mobile, Alabama

Resolved: To get money bk

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Updated by user Jan 23, 2024

Company fixed the issue and I have been provided with apology. It was my fault

Original review Nov 29, 2023
Somehow I sent money to wrong company 45.99 would like to have money refunded I also have another company to try and get money back. Patricia Kinsman 813-205-**** kinsmanp63@***.com 5903 N. Cherokee Ave Tampa FL 33604 Please help if you can I live on SSI THANK YOU
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Loss:
$46
Cons:
  • Nothing wrong with them

Preferred solution: Full refund

User's recommendation: Find the correct facility

Anonymous
map-marker Columbus, Ohio

Nope they are saying that my card is no good.

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I have over 40000 in that account so I know that my card is good this place sucks sucks really bad I would never use them.
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Shutney K

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Verified Reviewer
| map-marker Santa Rosa, California

Staff didn’t listen when I spoke and hung up on me

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Global Tel Link - Staff didn’t listen when I spoke and hung up on me
Original review Nov 13, 2023
I was simply calling to tell them to transfer money to my new number from my old one and he blatantly got rude and pushy I gave him the correct password he said I didnt give him the right info so yes after asking him to hear me out I got ANGRY and swore at the rude customer service guy who can barely understand me
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Loss:
$45
Pros:
  • I can talk to my incarcerated loved ones
Cons:
  • Just hang up on u
  • Rarely ever have time to find a solution
  • Customer service takes a long time to answer

Preferred solution: Move money from number ending 8705 to the new numbers 4126 and 8827 divide it equally

User's recommendation: Don’t use thier customer service EVER

Montay Olf
map-marker Mobile, Alabama

I didn’t order a $49.99 package

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Can not get customer service tried numerous times did not order package I am being charged for on my credit card I need a refund because I do not know what kind of package I have. It is very poor website to try to deal with ordering phone service for someone you love in jail so I need a credit to my card that you have charged $49 or $50 whatever it was to my card I need a credit for when you call customer service, they never pick up. I have helped on the line for more than 20 minutes. Nobody picks up to take your complaint.
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User's recommendation: Don’t do it!

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