Item didn't work

When I ordered, I received an email advising my item would ship within 7-20 business days....I waited 30 business days and it still didn't ship. Finally received the item and it didn't work. I immediately emailed customer service to request a refund and was told that I needed to contact my local engineer to have it fixed and that all of their items are tested and worked, and other people all over the world use this and don't have a problem. I told them that was unacceptable, per their website I'm entitled to a refund. They said that they would get an replacement label sent to me ASAP, that was 13 days ago. DO NOT BUY!
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#1701819 Review #1701819 is a subjective opinion of poster.
Iva, South Carolina
New Reviewer

Did not receive the item pictured!

I searched online for a power adapter for a porcelain holiday decoration and was happy to find what I thought was an exact match at The adapter required an L-shaped end so the device would sit flat on a table. The seller's website photo showed an L-shaped plug but the adapter sent had a straight plug which would not allow the device to sit flat, sticking out nearly an inch. I sent a polite email requesting a refund as the items couldn't be used and was not as pictured. After two seller requests for photos and multiple emails from me requesting a refund per the seller's return policy, the seller simply stopped correspondence. The seller insisted the adapter "should work fine". The seller has now disappeared.
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#1185688 Review #1185688 is a subjective opinion of poster.
  • Thinking i found the item i needed
  • Receiving an item other than the one pictured
Reason of review
Not as described/ advertised
Preferred solution
Full refund