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My items were picked up on July 27 in Arizona and as of September 20, My items have not been delivered.

I paid $3,600 for 350 square cubic feet to be moved from Arizona to Virginia. Only part of the items were delivered on Labor Day and I have no delivery date for the rest of my things. I have been lied to and avoided. These items are all I left from my family. I have paid in full. My email has not been responded to.

User's recommendation: Don’t pick this company. I wish I would have packed it and brought it back myself.

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ID
#3988288 Review #3988288 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Have not received delivery of all furniture
Preferred solution
Deliver product or service ordered

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New Reviewer

Good Work

The movers arrived at the earlier part of the arrival window and immediately set to work. They disassembled my bed frame, wrapped the bed in a plastic bed bag, and reassembled the whole thing at the new location. Most notable was that the furniture was extremely well protected.
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ID
#3265642 Review #3265642 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$1664

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Horrible service and never finished job - Global Moving LLC

My move with Global Moving LLC Charlotte NC was horrendous, to say the least. They had so many positive ratings which I guess are paid responses since the service I had was so bad. After my goods were picked up there was no communication from this company at all other than unkept promises. It took informing them I spoke with an attorney to get them to release my goods which I had already paid for the move in full at the time of pick up as they required as the goods were going into free storage. I called for my first day of delivery on August 4th and 5th for August 12th and finally got my goods on August 30th and the move was not even completed, they left my stuff outside on the lawn and the driver left. There is a list of things missing over $2,000 including a security camera system, fine china, and other miscellaneous stuff. The pickup documents show 81 items leaving my home and the count on items delivered was only 78 and the driver did not count or look at the list of items nor did he have me sign anything when they arrived. I contacted both the driver and the company to see if they would look for any additional items with no returned information. There were little to no returned calls from Doug Pihlgren the operations manager or Christie Strong who did my initial booking during this entire process after the goods were picked up even after repeated phone calls and emails to the company and the individuals. To top this entire fiasco off with this company the driver arrived with no help or equipment to unload the truck. I a disabled and was helping him unload things and called an got an additional 2 people to help him and once they arrived he got in his truck and left with all my things sitting on the lawn to my building. I texted and called the driver to find out what was going on and a day later he called me telling me it was a misunderstanding and he thought he could leave cause I had help another lie. Well don't know about you but that is an incomplete move in my opinion. In my opinion, they should not even be in business. I have filed a claim with their insurance company for the replacement value of my missing goods. The company offered me an insulting offer of $150. returned for what they put me through which is an insult to the quality expected, care of my move, and my integrity due to their incompetency. Not considering the lost items they are are also requesting I not let anyone know how horrible this entire situation was. They are not taking into account my professional time trying to get answers and contacts as well as the fact the company never finished the move, my costs to get people to move the belongings back into my home for me. I have nearing 40 hours in an effort of dealing with this situation and trying to get people to call me back and answer emails and texts the amount offered would equate to less than the minimum wage. You can tell a reputable company from the irreputable just by their offer I just bought a kitchen island cart and when delivered had damage. I emailed the company to see if I could get replacement parts and without even asking they gave me back $100 on a $169 purchase without asking! I have asked this company to refund 1/3 of my move and replacement value of my missing stuff and they have offered $150. And I am waiting to see what insurance does. I would suggest you look very carefully at the mover you select to not deal with what I am dealing with. not use this moving company ever againI would. As an update the company has done nothing more to contact me and I have asked my credit card company to dispute the charge for the downpayment to initiate the contract that this company has already breached by not finishing delivering my goods into my home.
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ID
#2175238 Review #2175238 is a subjective opinion of poster.
Service
Global Moving Llc Moving Service
Cons
  • Just about everything from customer service
  • Call backs
  • Lack of info and not finishing job
Preferred solution
Price reduction

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