Anonymous
map-marker Lebanon, Ohio

Product did not arrive. Order was cancelled by Global.

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I have been purchasing from Global Industrial for both myself and company for years now and have been very satisfied with your competitive prices, fast shipping and good costumer service. That being said, my last purchase was a bit of a runaround.

The arrival date kept getting pushed back and there seemed to be an issue with honoring a price of an advertised price. I called and the costumer service representative stated the order was on hold. I now received an email stating the order was cancelled. In my opinion, to continually push out ship dates and not stand by an advertised price is unacceptable.

Unfortunately, this will be my last Global Industrial purchase if this issue is not resolved.

I do not wish to take this issue any further. Sincerely, Dan.

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Chris J Ifw

RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming

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Global Industrial - RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming
Global Industrial - RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming - Image 2
Global Industrial - RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming - Image 3
Global Industrial - RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming - Image 4
RIP OFF!! Lies, short shipment, wrong product shipped, denial, HORRIBLE CUSTOMER EXPERIENCE. I purchased $5,115.00 in racking 3 weeks ago. I was told it was all in stock and in the pictures you will see the sent me a shipping document indicating that all the product shipped complete. It did not, almost half the product is missing and as you see in the pictures they shipped a mixture of sizes. My warehouse receiving manger called them the same day to report the issues. The man at Global knew the order was shipped short, but he did not note it on any of the paperwork I received. Plus as you see in the pictures it is a huge mess because the racks cannot be assembled because the sizes are mis matched. The customer service person now wants pictures of the shortage, how do I picture a shortage. Their shipping person knows about the shortage. Terrible company to buy from and they have no idea how to get it right STAY AWAY!! I ordered for convenience they have turned this into a nightmare.
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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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