Global Industrial Reviews
Global Industrial Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Global Industrial has 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable. Reviewers value Discounts and Special Offers and Diversity of Products or Services; price level reported as medium.
Key Takeaways for Future Customers
- Global Industrial reviews warn to verify stock and advertised prices before ordering.
- Expect medium price level and check discounts and special offers closely.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing practices, order cancellations, and delayed or short shipments.
- Poor customer service handling of wrong product and claims, causing long resolution times.
Positive Feedback
Customers previously praised competitive prices, fast shipping, and product selection.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Global Industrial has 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable. Reviewers value Discounts and Special Offers and Diversity of Products or Services; price level reported as medium.
Key Takeaways for Future Customers
- Global Industrial reviews warn to verify stock and advertised prices before ordering.
- Expect medium price level and check discounts and special offers closely.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing practices, order cancellations, and delayed or short shipments.
- Poor customer service handling of wrong product and claims, causing long resolution times.
Positive Feedback
Customers previously praised competitive prices, fast shipping, and product selection.
Media from reviews
Lebanon, Ohio
Product did not arrive. Order was cancelled by Global.
- - I have been a customer for years and was satisfied with prices, shipping and service.
- - My last order was delayed, price not honored, and canceled.
I have been purchasing from Global Industrial for both myself and company for years now and have been very satisfied with your competitive prices, fast shipping and good costumer service. That being said, my last purchase was a bit of a runaround.
The arrival date kept getting pushed back and there seemed to be an issue with honoring a price of an advertised price. I called and the costumer service representative stated the order was on hold. I now received an email stating the order was cancelled. In my opinion, to continually push out ship dates and not stand by an advertised price is unacceptable.
Unfortunately, this will be my last Global Industrial purchase if this issue is not resolved.
I do not wish to take this issue any further. Sincerely, Dan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming
- - Order for $5,115 in racking; shipped short with mixed sizes.
- - Doc claimed complete, but half missing; sizes mismatch, cannot assemble.
RIP OFF!! Lies, short shipment, wrong product shipped, denial, HORRIBLE CUSTOMER EXPERIENCE.
I purchased $5,115.00 in racking 3 weeks ago.
I was told it was all in stock and in the pictures you will see the sent me a shipping document indicating that all the product shipped complete. It did not, almost half the product is missing and as you see in the pictures they shipped a mixture of sizes. My warehouse receiving manger called them the same day to report the issues. The man at Global knew the order was shipped short, but he did not note it on any of the paperwork I received.
Plus as you see in the pictures it is a huge mess because the racks cannot be assembled because the sizes are mis matched. The customer service person now wants pictures of the shortage, how do I picture a shortage. Their shipping person knows about the shortage.
Terrible company to buy from and they have no idea how to get it right STAY AWAY!! I ordered for convenience they have turned this into a nightmare.
Preferred solution: Deliver product or service ordered
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