Global Industrial Reviews
1K CLAIMED LOSSES
1 TOTAL REVIEW
RIP OFF!! Short Shipment, Wrong Product, Horrible and Time Consuming
RIP OFF!! Lies, short shipment, wrong product shipped, denial, HORRIBLE CUSTOMER EXPERIENCE. I purchased $5,115.00 in racking 3 weeks ago. I was told it was all in stock and in the pictures you will see the sent me a shipping document indicating that all the product shipped complete. It did not, almost half the product is missing and as you see in the pictures they shipped a mixture of sizes. My warehouse receiving manger called them the same day to report the issues. The man at Global knew the order was shipped short, but he did not note it on any of the paperwork I received. Plus as you see in the pictures it is a huge mess because the racks cannot be assembled because the sizes are mis matched. The customer service person now wants pictures of the shortage, how do I picture a shortage. Their shipping person knows about the shortage. Terrible company to buy from and they have no idea how to get it right STAY AWAY!! I ordered for convenience they have turned this into a nightmare.
Reason of review
Poor customer service
Deliver product or service ordered
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