Anthony S Axh

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Verified Reviewer

Deplorable condition of condo in aruba

The accommodations were very old and dilapidated. Out of two showers, one had a head that fell off while the other was held together with zip ties and automotive clamps, accompanied by a window in the shower that faced the neighbors.

The walls were dirty with plaster peeling and hair from past guests was everywhere. The furniture, which probably dated back to the 80s, was filthy. There were dirty handprints even on the ceiling. I've never been more disappointed in any accommodation I've ever been in, especially considering that we paid top dollar.

This experience has made me loathe Aruba and I never want to return.

Thanks Global Discovery Vacations, for the terrible way to spend our 20th anniversary. I'm extremely disappointed.

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Preferred solution: Full refund

User's recommendation: Never stay at gold coast aruba

Cheyla Qms
map-marker Smithfield, Virginia

Endless Telemarketing Phone Calls

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For at least the Virginia Beach, VA branch, this company uses foreign call centers to generate leads -- breaking USA law by violating National Do Not Call (DNC) list. Would never do business with them. Daily calls from foreign call centers using spoofed caller ID's working on behalf of this outfit.

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User's recommendation: Would never do business with company.

Amanda A Hnv

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Verified Buyer
|

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Verified Reviewer
| map-marker Elgin, Illinois

Rude representative

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Global Discovery Vacations - Rude representative
Global Discovery Vacations - Rude representative - Image 2
Updated by user Sep 29, 2023

Yes I did contact the company. I talked to another representative when I asked to speak to a manager.

Not sure if this guy was a manager or not. He said he could help me understanding their website better but couldn’t help me with canceling my contract.

Original review Sep 21, 2023
Ive been paying into GDV since April of 2023 and have never been able to figure out their web site. They offered a zoom meeting for someone to be able to show you around.

The guy we got (Robert Sell) was so condescending and rude we didn't even make it thru 5 min of the meeting before we had to terminate it! He started showing us his end of the webpage after he logged in. I told him that when I logged in and searched the same things he did my page wasnt the same. He then asked me for my member # so he could log in ad see what I was seeing.

I want prepared for this so I didnt have my member # right away I told him to give me a second and Id look Id up he proceeded to tell me he had it. Then he asked for a specific place Id like to travel to and I told him Cancun Mexico. He said there were many places in Cancun to visit this is when he started getting very upset with us and pretty much yelling at us and treating us like we were stupid. When we asked him not to be rude he ended the zoom.

I then went on the website logged in with my member ID and found that in shows NO PLACES IN CANCUN TO RENT!!! Seriously stay away from GLOBAL DISCOVERY VACATIONS!!
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Loss:
$1400

Preferred solution: Full refund

User's recommendation: Don’t buy in

Anonymous
map-marker Redmond, Washington

Was not pleased with our condo

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We can never find the locations we want with global. This last booking we were looking forward to fishing only to find out the pier has been under construction.

No one informed us of this, so we could change our plans. We had many problems with the condo. We've been there before, but things are going down hill.

Furthermore, we won't be rebooking at that location again. Very unhappy customer.

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User's recommendation: I'm not sure what to tell anyone. We are not happy with things.

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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