Global Cooling Reviews
Global Cooling Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include "DO NOT USE this company" and allegations of overcharging, poor workmanship, and misleading guarantees. The price level is reported as high and customer service is a common complaint.
Key Takeaways for Future Customers
- Read Global Cooling reviews before hiring and verify quotes against competitors.
- Expect concerns about billing, alleged overcharges, and warranty fulfillment.
- Confirm service area and written guarantees in advance.
Negative Feedback / Risk Areas
- Repeated Global Cooling customer complaints about overcharging and inflated parts pricing.
- Poor customer service, missed warranties, and installation errors reported.
- High price level and disputed charges on after-hours calls and invoices.
Positive Feedback
No positive aspects were highlighted in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Recent recommendations include "DO NOT USE this company" and allegations of overcharging, poor workmanship, and misleading guarantees. The price level is reported as high and customer service is a common complaint.
Key Takeaways for Future Customers
- Read Global Cooling reviews before hiring and verify quotes against competitors.
- Expect concerns about billing, alleged overcharges, and warranty fulfillment.
- Confirm service area and written guarantees in advance.
Negative Feedback / Risk Areas
- Repeated Global Cooling customer complaints about overcharging and inflated parts pricing.
- Poor customer service, missed warranties, and installation errors reported.
- High price level and disputed charges on after-hours calls and invoices.
Positive Feedback
No positive aspects were highlighted in the provided reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Overcharging for repair
- - Afterhours service charged $175 for no AC.
- - A capacitor under $23 was installed.
- - The bill lists $439 with a 20% discount; average install price is $175.
My tenant called after hours for no AC. Was charged $175.00 because it was after hours.
The tech came and installed a capacitor that cost less than $23, charged me $439, and gave a discount of 20%.
The average price for this install is $175. DO NOT USE.
- Price gouging
Preferred solution: Price reduction
User's recommendation: DO NOT USE this company
Clermont, Florida
Very unhappy
- - The wrong air handler was ordered.
- - A front return was installed instead of the bottom.
- - Robert Mafes is a scam artist and has been sued.
This company is the worst, They ordered the wrong air handler, brought a second one, installed the wrong air handler. I paid for a bottom return unit and they installed a front air return unit, total incompetence.
I demanded they replace the wrong unit and they would not. The so-called owner Robert Mafes is a scam artist and has been sued before.
They butchered up my air handler closet and the unit doesn't operate correctly. This company was thousands more expensive than 3 other companies that quoted job..
User's recommendation: Stay away from this company, they will leave you hanging. They will rip you off.
I will never call them again!
- - Area changed; told to use another service despite 2-year guarantee.
- - Owner claimed the guarantee expired; poor management and customer service.
I called them to fix my air condition, which they literally put about 1 year ago. I got a response that they changed their service area and that I should call another service to fix it, even though I have a guaranty for 2 years for them to come and fix it whenever I had problems.
Robert Mafes, the owner of Global Cooling even told me that my guaranty expired, lying to me and making me a fool.
Terrible company, terrible management, terrible customer service! Never again!
- Changing company business area without informing customers
- Manipulating
- Not respecting customers
Preferred solution: Apology
User's recommendation: They overcharge and lie to you!
Overpriced and low quality service! Charging $420 for a $20 part!
- - Charged $420 for a $20 part.
- - A $550 bill for lousy, inexperienced service and a rude, on-the-phone technician.
Insane! They charged me $420 for a part I can buy for $20!
I had a bill of $550 for a lousy service from an inexperienced technician who spent half of the time talking on the phone and asking for instructions on how to fix an AC! Moreover, he was acting so rude! It seems to me that this whole company is a total scam! How can you charge someone for a part that can be easily found for $20?
I just don't get it. Thanks for the bad experience.
I learned my lesson! Never again!!
- Expensive
- Worst customer service
- Inexperienced
Preferred solution: Apology
User's recommendation: Stay away from Global Cooling LLC!!!
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Hello. Thank you for your feedback—we take concerns like this seriously.
We understand that pricing can feel surprising, especially during an after-hours emergency call. To clarify, the $175 fee you referenced is our after-hours diagnostic charge, which covers dispatching a licensed technician outside of normal business hours to restore comfort as quickly as possible. Regarding the repair: while a capacitor itself may have a relatively low wholesale cost, the total price reflects much more than just the part. It includes the technician’s expertise, proper diagnostics, carrying stocked inventory on the truck, travel time, insurance, warranty, and the ability to resolve the issue immediately—especially during off-hours when most companies are closed.
We never aim to be the lowest-priced option in the market. Our focus is on delivering a reliable, professional, and responsive service experience that gets your system running safely and correctly the first time. That said, we do want every customer to feel they received value. We’d appreciate the opportunity to review your invoice with you directly and see if there’s anything we can do to improve your experience.
Please contact our office and ask for management—we’re here to help.
Thank you again for bringing this to our attention. —Global Cooling Team