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I will never call them again!

1.0
Global Cooling - I will never call them again!
I called them to fix my air condition, which they literally put about 1 year ago. I got a response that they changed their service area and that I should call another service to fix it, even though I have a guaranty for 2 years for them to come and fix it whenever I had problems. Robert Mafes, the owner of Global Cooling even told me that my guaranty expired, lying to me and making me a fool. Terrible company, terrible management, terrible customer service! Never again!

User's recommendation: They overcharge and lie to you!

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#3188488 Review #3188488 is a subjective opinion of poster.
Cons
  • Changing company business area without informing customers
  • Manipulating
  • Not respecting customers
Loss
$470
Preferred solution
Apology

Overpriced and low quality service! Charging $420 for a $20 part!

1.3
Insane! They charged me $420 for a part I can buy for $20! I had a bill of $550 for a lousy service from an inexperienced technician who spent half of the time talking on the phone and asking for instructions on how to fix an AC! Moreover, he was acting so rude! It seems to me that this whole company is a total scam! How can you charge someone for a part that can be easily found for $20? I just don't get it. Thanks for the bad experience. I learned my lesson! Never again!!

User's recommendation: Stay away from Global Cooling LLC!!!

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ID
#3185439 Review #3185439 is a subjective opinion of poster.
Cons
  • Worst customer service
  • Rude
  • Expensive
Loss
$550
Preferred solution
Apology

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