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Verified Reviewer
New Reviewer

Poor service

Bought my fourth vehicle from Global and this is a bad experience which now I will not come back to Global. Vehicle was serviced with a defected part and now being told you sold that franchise and I would have to take my vehicle somewhere else to be serviced and hope they cover it. I believe you knew all along this was defective and had no intentions of fixing this correctly until that part of your business was sold. I cannot get this vehicle inspected. I bought this in good faith. Service manager will not even return calls and I left him my number multiple times. The part and service will cost a thousand or more and of course you do not want to fix it. I cannot let this go and will get the papers to take this to small claims court or whatever they recommend also the lien holder. Will not recommend Global to anyone and knew there would be trouble when two independent repair shops who ran a diagnostics said it should go back to global because they did the service but said good luck in trying to get global to fix it. Kathy Jones

User's recommendation: Would no longer recommend Global.

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ID
#2340708 Review #2340708 is a subjective opinion of poster.
Cons
  • Will not do repairs
Preferred solution
Deliver product or service ordered

Stay awaaaaaaaay from the gang!

1)) I bought a 2017 CERTIFIED GMC TERRAIN on 11/20/2018. Four days later I got the car disabled in the middle of the road! When I called the dealership, the salesman was so rude and told me to call service or road assistance which I did with no one to answer! I left a message to everyone working there but they never got back to me! 2)) I was out of town so couldn't go to the dealership tell today 12/26, they did check the car and told me there a sensor (on a back order) should be replaced but they don't know when it's gonna be available! 3)) it's 3:00pm and I'm still waiting in the dealership since 10:00am! 4)) I was discussing the extra money they charged me (ripped me off) in price, MVC fees, GAP insurance, vehicle theft protection warranty with Tom *** who got to the point he couldn't answer, he rudely kicked me out of his office! 5)) The CERTIFIED car they give me has too many problems and no one has ever checked it! They just advertise it as certified to ripe you off! 6)) Struts are terrible! 7)) brake pads and rotors are bad! 8)) with all the money I ripped off, they refused to give me a complimentary full tank! 9)) please stay far away from salesman Michael Wytte, and the whole dealership! 10)) Finally, I will take them to the court and I already talked to a lawyer. Thank God we have a great Justice to such people..
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1 comment
#1619736

You have proved that "certified" is worthless for all makes and models, not just yours.

ID
#1433500 Review #1433500 is a subjective opinion of poster.
Location
North Plainfield, New Jersey
New Reviewer

Global is a shady and unprofessional establishment