GLI Pool Products Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer
GLI Pool Products - It is a brand new in the box pool cover which should not be an issue
GLI Pool Products - It is a brand new in the box pool cover which should not be an issue
GLI Pool Products - It is a brand new in the box pool cover which should not be an issue
I bought a GLI cover for my pool. I was in the middle of covering it for the winter. I pulled out the cover and opened it to find some of the rings were smashed and others were no longer on the cover where they were suppose to be. I had to put it on like that because...
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ID
#2982173 Review #2982173 is a subjective opinion of poster.
Loss
$65
Preferred solution
A new cover with no issues

Customer Service

Way above &;;;;;;;;;;;;;;;;;;; beyond!!! Exceeded my every expectation for customer service! Corey was unbelievably helpful and bent over backwards to try and assist! HIGHLY recommend these guys!! I needed a part and the website wasn't specific enough. Corey called me, helped browse and even sent me a PDF with instructions.
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ID
#2572978 Review #2572978 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Defective pool liner

I recently purchased a new pool with a GLI liner. Within a few days the entire pool started to leak badly. I contacted GLI and they said they would replace with a similiar (defective?) liner but would NOT cover the cost of the water replacement($600) or the LABOR to re-install it. Customer service is rude and difficult to deal with. They just want to e-mail you and give you the run around. Very Poor customer service.Stay Away if you can

User's recommendation: Stay away if you can.

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ID
#1970207 Review #1970207 is a subjective opinion of poster.
Product
Gli Pool Products Pool Liner
Preferred solution
Full refund

Complaint

Metal tubes were to have predrilled hold and markings to guide installation. The customer received 3 metal tubings with no predrilled holes or markings. Instructions were vague.

User's recommendation: Try another company.

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ID
#1863331 Review #1863331 is a subjective opinion of poster.
Location
Bakersfield, California
New Reviewer

Poorly made safety cover

I received this cover a little less than 6 years ago and the first one I bought lasted only 4 years. This safety cover got so thing I couldn’t let my 10 pound dog walk on it. The say it comes with a 12 year warranty which is for like rips and seem issues. What they don’t tell you the wear and tear will last less than half that and none of that is covered. I questioned them on why my cover is only lasting a few years and they said if I have a lot of trees or deer’s in my backyard will lessen the life expectancy of the liner. When I told them I have neither in my yard she became frustrated and send there is nothing they can do. I will not invest in the liner for a third time. I would rather spend more and getter a way better product or pay a lot less for one that has a life expectancy of a few years like this one. Paying thousands of dollars for a half *** product is not practical. Thanks for listening.
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ID
#1547080 Review #1547080 is a subjective opinion of poster.
Location
Youngstown, Ohio
Product
Gli Pool Products Pool Liner
Pros
  • That i was able to ship my cover to be looked at for no cost
Cons
  • Product is not as advertised
Reason of review
Bad quality
Loss
$1200
Preferred solution
Price reduction

Need assistance

We purchased a new pool cover and have installed it 100% according to your instructions. This is an above ground 15X30 pool. We have it pulled as tight as it will go and still the wind gets under it and raises it way up. Eventually it will either rip or blow away like our last one did. What are we doing wrong Solutions please…. Nancy Kuntz 701-739-**** Email is 2woarrow@***.com Thank you for responding. Winter is coming and we need to address this as we spent our money for this cover and expect it to serve the purpose we purchased it for. Again thank you for some assistance to our problem. Thanks. Nancy
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ID
#1385598 Review #1385598 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Product
Gli Pool Products Pool Cover
New Reviewer

Pool liner seam separated in corner

Our installer purchased the liner from GLI and the corner of pool liner separated. We lost over half the water, had to drain the pool and wait for them to ship a new liner. I asked them form reimbursement of the water loss and told they would give the dealer a credit. So over $200 we had to pay to refill our pool. What good is it for me to have my dealer get the credit. How was I suppose to get my loss recovered for their defective liner. The next vinyl liner that I get for my pool will not be purchased from this company that does not stand behind their product. If you purchase a liner make sure that your installer does not order it from GLI.
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ID
#892372 Review #892372 is a subjective opinion of poster.
Location
Birmingham, Michigan
Product
Gli Pool Products Pool Liner
Cons
  • Customer service and warranty
Reason of review
Damaged or defective
Loss
$200

Winter Aqua Zone 27foot round Pool cover

very dissatisfied with the pool liner Item #300****. This was the second winter we used it according to directions. We pumped off the water to prevent it fro freezing. We closed the pool same way. Went to open the pool the liner had large holes in it the bands had stretched and ripped. This product has a even year warranty. For the cost of$99.99 we certainly hope this get replaced or we will call the better business bureau. We had this happen a few years ago and never heard back from you. My cell is 213801****. we live at 527 Queen Anne Dr, Fairless Hills, Pa 19030 Hoping to here from you and expecting a new winter liner Thank you. Margaret Harbora It did not keep us from getting algae either. Not happy!!!!!
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1 comment
#999757

This company does not stand by their products !!

ID
#508683 Review #508683 is a subjective opinion of poster.
Loss
$100
New Reviewer

GLI Pool Products: Unwilling to warranty product

Pool liner arrived damage free box, so i proceeded to install. Unfolded liner and it had a cut parrallel to a seam packed in the middle of the folds. I sent photos to show a precise cut and indentions to entire lenght of the seam. Contacted company and initiated a warranty claim, sent photos and waited. Company responded by simply saying that would never make it through their inspection process. I talked to several independant companies and they say it happens during the trimming process and it is not that uncommon. Sent information and back to GLI and they restated that damage would not make it past the inspection process.This company will not warranty there products and refuse to assist in anyway to find out how this damage occured if not by their process to make it. I sent them another email over a week ago and have not received any response back. This company has the poorest customer service I have ever dealt with. Horrible and disgrace to be an American company.
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4 comments
#999755

I couldn't agree more. This company does not stand behind their products. I am a very dissatisfied customer that got no where with my complaints to the company.

#609384

AWFUL AWFUL AWFUL!!!!!!!

DO NOT ORDER FROM THEM!!!!!!!!!!!!! THEY WILL NOT NOR DO THEY FULLFILL THEIR WARRANTIES.. !!!!!!!!!!!!!

PLEASE, DO YOURSELF A FAVOR, GO ELSEWHERE..

#496640

Yes their customer service none.They are very slick too their site where it says contact us with links but links will take you nowhere.I have emailed them and faxed them with no response what so ever.They get your money and then they are done with you.Their idea of dealing with problems is to ignore you and hope you go away i would imagine they wont stay in business long treating customers like that and i for one will never ever buy anything from them again.

#491271

OH NO! i just contacted them this morning to see what they will do for the liner i received with a multi layered hole all the way through it.

No word back from them yet! i purchased from national pool wholesalers..

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ID
#314676 Review #314676 is a subjective opinion of poster.
Location
Montgomery, Alabama
Loss
$265

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