Service dept scam

Glenwood Springs Subaru - Service dept scam
I took my 2017 Impreza to the Glenwood Springs, CO dealership for a 6,000 mile service (oil change, tire rotation) and the cost was over $115 with a coupon. Therefore for the 12,000 mile service, I decided to do the service myself and purchased "genuine Subaru parts" from the dealership (oil filter, drain plug ring, air filters). However, at the last service the technician put Loctite on the oil pan drain plug and I cannot remove the plug to change the oil myself. What a racket! This is my 3rd Subaru Impreza and the only cars I have owned since I first purchased one in 1997. I have raved about Subaru cars and recommended them to everyone. After my experiences with a rip-off Finance Manager in Silverthorne, CO and this service scam in Glenwood Springs, CO as well as constant problems with the media features, I do not plan to ever purchase another Subaru. No wonder Consumer Reports took the car off of their recommended list this year.
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ID
#1126914 Review #1126914 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado
Product
2017 Subaru Of America Impreza Car
Cons
  • Servie dept put loctite on my oil drain plug
Reason of review
Poor customer service
Loss
$349
Preferred solution
Let the company propose a solution

Dealership experience

Glenwood Springs Subaru - Dealership experience
Glenwood Springs Subaru put red Loctite on my oil drain plug. I cannot change my oil due to this. I purchased Subaru filters and parts and I should be able to change my own oil. I am mad as ***. This is my third Subaru since 1993 and this could actually make me never buy another one. Janet Tharp 970-618-****.
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ID
#1126278 Review #1126278 is a subjective opinion of poster.
Location
Glenwood Springs, Colorado
Service
Glenwood Springs Subaru Car Repair
Pros
  • All wheel drive and dependability
Cons
  • Service dept put loctite on my oil pan drain plug
  • Sales manager dishonesty
Reason of review
Bad quality

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