Gleem Paint Reviews

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Inconsiderate for customers that get sick

I set up to return an item that was defective ,, ended up getting sick,, so I was unable to send back after their 15-day deadline. They did not care, just wanted to take my money and tough luck .

User's recommendation: Make sure to return your defective items quickly .

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ID
#3213152 Review #3213152 is a subjective opinion of poster.
Loss
$110
Preferred solution
Full refund

Just to nice...great selection--

I saw where some guy complained about back ordered pants--who orders painters paints from an online small company like Gleem to begin with? Lowes is cheap, so is Home Depot and they are everywhere. Common sense is needed but the guy filled out a Pissed Customer thing simply because they were out. Gee, get those hard to find items from Gleem, buy your britches at a store nearby your house right? I usually get mine at the Good Will store because I am going to ruin them---right? That Dude who ordered pants ain't no painter noway. Great Company, Awesome Service--do have a phone too. Bobby
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ID
#637917 Review #637917 is a subjective opinion of poster.
Location
Memphis, Tennessee
Reason of review
Good customer service

Dishonest business practice

The company charged my credit card when I placed a $80.00 order then, a few days later, said the pants were back-ordered. They sent the pants 4 weeks later without crediting my card during that time or waiting till the pants were in to charge the card. I was really steamed. Dishonest business practice. I have to write at least 100 words in order to submit this review but, since I have said what I wished to say I am adding this so that my review will be published. I just checked...not enough words so I will tell you that I am happy the Red Sox won the series.
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1 comment
#737592

Paint or pants? And yeah...if you place an order...you gotta pay....regardless if it is back ordered.......its to keep you honest and from backing out and stiffing the business. But, They should have informed you about the back order and allowed you to select another.....if you so desired

ID
#455740 Review #455740 is a subjective opinion of poster.
Location
Gulfport, Mississippi

No help and bad attitude with defective product.

Gleem Paint - No help and bad attitude with defective product.
I purchased a $50 intake tube for a Wagner sprayer, only to have it melt in half within 2 months. I asked several questions about if this is normal, can any adjustment be made, and what to use that won't melt. M.Ross response was simply "they make ED655 that should work fine." When I called to clarify what he was talking about, he had an immediate bad attitude, then laughed at me when I asked if any adjustment could be made. I found that ED655 was a $700 paint sprayer! Gleem might be big, but definately not better!
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Featured
ID
#449706 Review #449706 is a subjective opinion of poster.
Loss
$50
New Reviewer

Avoid Gleem Paint .com unless you enjoy condescending abuse ( airless paint supplies )

"I can't believe, yet again I have to waste my time writing another letter to convey my disgust, to another company who cares nothing about sales, in a declining economy. I spoke with a mike with a list of part numbers in hand. In 5 minutes we didn't make it past the first part number with his refusal to answer the location of a seal three times and the free advice that new stickers won't make the system perform any better. I'm sure most callers aren't starting residential refinishing crews.. I am. I hope "mike" IS a supervisor as he twice verified he was, people get fired for less. I will now dedicate an hour in the coming days to find and write real reviews wherever possible unlike those obviously cherry picked on gleem's website." I received no response in the following three weeks, so I found an airless distributor out of vegas who accepts my cash without the insults.
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5 comments
#700491

I have used gleempaint on many occasions and have been very pleased with their customer service and prices.

I think that this was just an unfortunate event.

Swissmaster Painting San Diego

#691171

I was surprised to read this complaint, they have always been very courteous and most importantly, prompt.

#712414
@PissedConsumer691171

" very courteous and most importantly, prompt. "? Who structures a review like that? Do you really think consumers are dumb enough to believe you aren't sitting behind a desk at gleem? The answer is no. Treat those volunteering money better and you'll receive positive reviews.

Signed,

The OP

#612419

We are very sorry for your experience. It certainly is not the norm.

We have served over 100,000 customers online at gleempaint.com.

If we can make it up to you in some way, please let us know. My name is Dean.

#712421
@PissedConsumer612419

Dean, your guy mike is a arrogant *** as outlined above. If you work at that facility you won't need a reminder. Since the original review I've spent plenty of cash with the place in reno without incident, I recommend others do the same quite often.

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ID
#241886 Review #241886 is a subjective opinion of poster.
Location
Antelope, California

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