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| map-marker Southfield, Michigan

Bait and Switch

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Glassman Kia - Bait and Switch
Updated by user Jul 27, 2020

They have been pit on Ripoff Report and the deceitful saleman responding by telling a boat load of lies and making excuses for his actions. He tried to turn the situation around and say I was "negotiating" when I shouldn't have been, which WAS NOT the case. CHARLEY did the only negotiations OUTSIDE of the dealership and chaged his tune once I came in to buy a car.

Original review Jul 27, 2020
These people are not honest and all they seem to care about is making money from people with lucrative careers(i.e. Doctors and Lawyers). I was so disappointed when I went to see Charley a couple Saturdays ago to buy a used car. I had gotten to know him(or so I thought) over the various months I spoke to him outside of the dealership. Back in October when I told him I was looking for a car he told me he could get me a deal for "$500 down and $200 a month." I let him know I just needed some time to save the money for the down payment as I did not have it at that time. Then the Coronavirus hit. By the time I had the money saved(in early May), Charley was not available as he had been temporarily laid off due to the spread of the virus. Not a big deal but I still attempted to purchase a vehicle from a different salesperson who was readily available at that time. This guy attempted to cheat me and sell the first lemon that caught my eye fro 3 times more than what Charley originally quoted. Thankfully, a relative who has been in the car buying game for several decades warned me I was being scammed and I literally walked away before losing my hard earned money to that snake oil salesman. A couple months later Charley resurfaced and I thought it was a miracle from God. Little did I know that it would be the biggest let down in all of my car buying adventures. When I went in for my appointment Charley, knowing I did not have transportation and was obviously dropped off at the dealership, had the audacity to request "Can you come back on Monday? We are not able to contact your bank today due yesterday's power outage, so we can't check your credit score." Please bear in mind that he was selling cars to several people who were ahead of me and my bank was in fact OPEN that day. I could not believe my ears. He was giving me the runaround. I let him know that it was not possible for me to return on Monday and had chosen Saturday because I am off on Saturdays. I have no doubt he was already aware of this. Things only went from bad to worse at that point. He suddenly asked "How much do you have to put down?" I told him I could put $1, 000 down to lower my payments from$200 to $100 per month. He then told me that it was not possible without even checking my credit score as he NEVER planned to and that I would have to put down at least $2200 and pay about $350 per month. Needless to say I was super ticked off but did not say a word or even raise my voice. He told me he could not help me and my feelings were quite crushed. I had put my hope and trust in this man and had the confidence that if no other car salesman ever did, Charley Kashou would do right by me based on past kindness outside of the dealership. I had quite a rude awakening that morning. The next thing I knew, his Supervisor and dealership owner Mike(Glassman) was checking the paperwork from May I had submitted and came to the conclusion that based on the fact that I only work 30 hours per week(which I had no control over at that time due to the pandemic) I could not qualify for an auto loan without a co-signer. However, I have heard that there are auto loans available for people who are UNEMPLOYED. Go figure. After being rejected for financing there was nothing left to do at this point but accept my fate. I simply nodded and thanked Mike for trying to help me. I then returned to the waiting area and texted my ride to come get me. I could not believe my ears as Charley and a female co-worker who were only a few feet away began verbally attacking me for being disappointed. "She has an attitude. Oh well. It's not a popularity contest." I heard Charley mutter. His female counterpart than began saying that I needed to work 40 hours. Charley then stated with sarcasm "Good luck! It's not our fault." I was devastated. He did not even have the self control to wait until I left the dealership to speak ill of me. He had literally added insult to injury after promising to "take care of me." He had done me in instead and it was quite intentional. I honestly believe my valuable time was wasted on purpose and Charley had no intention to sell me a car that day at all based on the fact that I wrote a review about how his former co-worker Anthony attempted to swindle me and was let go shortly after. If this is the case, it was a most inept attempt indeed. I am baffled as to why Charley has so many GOOD reviews. He is not the best salesman ever. Not in my estimation. He's not even a SEMI decent human being!
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  • Wide variety of cars
  • There are no pros to using this company
  • In my neighborhood
  • Salesmans attitude and dishonest and owners arrogance
  • Dealing with petty immature liars
  • Network of thieves and liars

Preferred solution: Apology

User's recommendation: Go elsewhere!


Now he's lying saying she does not have a job. Hahaha!

Stupid son of *** My sister has been working this entire time. Charley is a true loser.


This was DEFINITELY retaliation. I'm sure all those car salesman are thick as thieves.

Wow. How immature can you be? I was considering buying a new car from them too. I have read nothing but great reviews about that Charley guy.

Thanks for giving me the real deal. Think I will stick with Honda for now. Sorry you were mistreated and lied to. Better luck in the future.

Keep your head up. you will get the right car when the time is right.

God bless!!!! :)

reply icon Replying to comment of Guest-1902128

Wow. The dumb son of a witch ADMITTED he "snubbed" you intentionally on Ripoff Report then had the audacity to "rebutt" with "What ripoff?" That is one ignorant human being.

What a jerk! I don't blqaame you for reporting him.

I would never buy a car from someone who is on the same level as a 2 year old. His fifth grade education shows through.

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map-marker Detroit, Michigan

Gas shooting out of tank onto ground.

When Pumping gas into my car it was shooting back out onto the ground. Gas was shooting onto the ground. Found out it was something in one of the hoses. They don't knows was in there, but it was disloged and shoot out into the air! I ask if there had been a recall, they said no. Took a day to fix it only problem I had was it was day before Xmas eve, I had shopping to do they wanted to shuttle me home not to the mall so I could shop. Finally they agreed to give me a enterprise car rental until they finished the work. I was told they do not do rentals. Although they went to the process to oblige me I felt the service was a c+! As well as not gettting a new tire in November from the dealership after having the car for 90 days. i took it back 2 times
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They are nothing but thieves and liars. I wouldn't take my car to them for service of any kind even if I bought it from them. Shop elsewhere if you ever decide to buy another Kia.


I'm not surprised. I have seen complaints where they have called customers to let them know the car they want to buy is "available" only to have them show up and learn it has been sold. They only care about money not about people or about providing GOOD customer service.

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