Glasses Direct
Glasses Direct Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Glasses Direct reviews show a 1.0 star rating from 1 customer and overall negative sentiment. Consumers report being charged for out of stock orders, poor customer service, and medium price levels. Recent recommendations: do not use it.
Key Takeaways for Future Customers
- Expect potential order and billing issues when items are out of stock.
- Prepare for difficult complaints process and limited customer service access.
- Good selection when items are actually in stock.
Negative Feedback / Risk Areas
- Customer complaints about being charged before stock confirmation and refund or billing follow-up delays.
- Poor communication, complicated complaints dept and premium phone barriers.
- Product quality and repairs issues reported after delivery.
Positive Feedback
Reviewers note a good selection of frames when available in stock.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Glasses Direct reviews show a 1.0 star rating from 1 customer and overall negative sentiment. Consumers report being charged for out of stock orders, poor customer service, and medium price levels. Recent recommendations: do not use it.
Key Takeaways for Future Customers
- Expect potential order and billing issues when items are out of stock.
- Prepare for difficult complaints process and limited customer service access.
- Good selection when items are actually in stock.
Negative Feedback / Risk Areas
- Customer complaints about being charged before stock confirmation and refund or billing follow-up delays.
- Poor communication, complicated complaints dept and premium phone barriers.
- Product quality and repairs issues reported after delivery.
Positive Feedback
Reviewers note a good selection of frames when available in stock.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Volta Redonda, Rio De Janeiro
CHARGE FOR MY GLASSES - OUT OF STOCK
- - Purchase on Nov 16 with email exchanges.
- - The frame was out of stock after 17 days.
- - I paid for an eye test elsewhere.
- - I will never repeat this experience.
I'm very annoyed that I made a purchase on the 16th of November and had emails back and forth. Today, I spoke to customer service, and they told me that the frame I had chosen was out of stock after 17 days.
It was a very frustrating experience because I mentioned that I needed the glasses ASAP. I paid for an eye test somewhere else, so I could have used the prescription free of charge if I had bought the glasses there.
This situation is absolutely out of order and a waste of my time. I will never repeat this experience.
- Good selection of glasses if they have in stock before they charge you
- Very bad comunnication and sell what they dont have it
Preferred solution: Full refund
User's recommendation: DO NOT USE IT
Loughton, Essex
Arm fell off new glasses
- - New glasses for near sight were damaged; arm fell off and they were minced after falling into a lawn mower; replacement ASAP; ORDR2516****.
new glasses near sight, arm fell off, glasses fell into lawn mower ,screw had fallen out did not notice, glasses got minced up please send replacement s.a.p. tried to sent to complaints dept. mobile number was not accepted , your contact on laptop too complicated, please phone me on 0793535**** thanks Ray Morris IG10 1EE order number ORDR2516****
User's recommendation: complaints dept. too complicated, premium phone number
Companies Similar to Glasses Direct
Eyeglass Direct
“Terrible company. They can't seem to manage to install frames such that they're actually straight. I...“
Vision Express
“This will be the fourth time going in to get them done they asked that I leave the frame but I need my...“
Clearly
Simply Eyeglasses
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.