Big stealers!! Don't ever trade-in your device in Gizmogul

I sent my Samsung Galaxy S6 32GB phone absolutely flawless. I even send in the original box, user manual and original packing material. In addition, I bubble-wrapped the original package and shipped on a small box. A week elapsed and I called them to check how's it going. They gave me an answer saying, "shipment arrived, but there wasn't any device". This took me to surprise. I even confirmed with the FedEx shipment to see if the box was tampered. FedEx shipped perfectly well. GizMogul wanted me to file a claim with FedEx. Absolutely ruthless company. Don't ever trade-in your devices in GizMogul.
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ID
#1157429 Review #1157429 is a subjective opinion of poster.
New Reviewer

Other Product Review

I got screwed too this is bad business
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ID
#680886 Review #680886 is a subjective opinion of poster.
Location
Findlay, Ohio
Reason of review
Bad quality
New Reviewer

Other Product Review

One word. This is a Scam.
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ID
#640179 Review #640179 is a subjective opinion of poster.
Location
San Carlos, California

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Gizmogul - Cell Phone Trade In Review from Perth Amboy, New Jersey

Omg. Im so beyond pissed I went to their site to sell my brand new S5 I droped in the towlit a week after having it no scratches nothing looked perfect just water damaged on the site it said $70 for it still says if it won't turn on $70 they sent me a email after I sent it to them saying extrem water damage $10 I said to send it back I got it back the screen was broken beyond repair I paid $560 for a phone that they completly broke I called their number an she said oh it must of happened in the mail we got it like that but in the email it says ONLY WATER DAMAGED! WORST COMPANY EVER AND THEIR CUSTOMER SERVICE SUCKS
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1 comment
#1383027

Yes. They lied.

They stated that they take phones in any conditions even in working ines and will pay you.

They returned all three of my phones and paid me nothing. They are so so wrong.

ID
#618845 Review #618845 is a subjective opinion of poster.
Location
Perth Amboy, New Jersey
Reason of review
Bad quality

Gave false estimate

Was completely honest about my Iphone 5S...did not power on, water damage. Gizmogul gave estimate of $167.00 - $177.00. Sent phone in and I received email stating the phone did not fall under the description I chose because "phone does not power on, phone has water damage." I would only receive $25.00 for my phone. I declined the offer and now I am waiting to get the phone back. I checked out the website again just to make sure I read it right. Sure enough the same estimate came up again when I selected "broken", "does not power on", "Water damage".
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#517276 Review #517276 is a subjective opinion of poster.

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Lost in Mail.!!!

I put my iPhone in their pink envelope put it in the mailbox-mailman pick it up, i called to see what's going on with my check they say they can't find the shipment. i think Gizmogul Company is a Big Rip-off.!!!!!! how can they say they lost a shipment.? they just say that so they can stay with other stuff and don't have to pay us the money we was told they was going to give us. i think they love to steal our money so they can get rich off our stuff. nice way to get rich i guess.
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ID
#487413 Review #487413 is a subjective opinion of poster.
Location
Brandon, Florida

Sent in tablet expecting "guaranteed" pricing. Was then told "no value"

I sent in a kindle fire which I accurately described as "broken, won't power on". I was given a guaranteed price of $4-$14. I sent in the device and after they received it they deemed that it had no value. However, if you go the site today and say that you have a broken kindle fire you will still be quoted $4-$14. Beware of this company. It is a total scam. Stay far, far away! There are many other sites that will give you money for your devices that are much more trustworthy and reliable. Choose one of those!
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1 comment
#806327

Hi there! This is obviously a mistake!

I'm so sorry to read this/ If you were quoted between $4 - $14 on our site you will absolutely get a check! Please contact the office directly immediately and ask to speak with Stephen.

I am so sorry to read this, there must be a misunderstanding or a mistake here. :eek :eek :eek :eek :eek :eek

The office # is 1-866-784-2238

ID
#473529 Review #473529 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Loss
$14

Misled and ripped off

I sent this company three phones and had the same exact thing happen. They claimed my phones had no value and when I asked for them back they said they destroyed my property. I guess I should be thrilled because they have donated money to a charity from my phones that have no value, I can't help but wonder how do you give nothing from nothing it must be a miracle. If anyone is thinking about sending Gizmogul or( CJ Environmental) don't you will never see a penny. If this entry can keep just one person from being stolen from then this is worth it.
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2 comments
#806309

I am one of the employees of Gizmogul.com

We are so sorry that you were unhappy with our service. Unfortunately if our website states that a device has $0 value, we will not be able to pay you for it.

We provide customers with free shipping, which Gizmogul covers the cost of.

In the event that we receive a device, or in this case, three devices, all which have no value, we are forced to recycle those items.

The reason being, is Gizmogul has already paid for the expense for you to ship your items to us, and cannot afford to lose more money storing them and shipping them back.

We are very clear about this on our website and we are terribly sorry if you were confused!

#899142
@PissedConsumer806309

*** rip off *** artist

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ID
#462744 Review #462744 is a subjective opinion of poster.
Loss
$150

Scammed out of two cell phones

A company called Gizmogul.com aka CJ Enviromental advertises on their website that they the most money for used cell phones. I received a prepaid envelope from them and put two phones in the package and sent them. I waited a week and then checked to see if they had gotten my phones and they said they had not received them yet.I waited another week and they told me they were evaluating my phones, finally after almost a month I get an email from them telling me that my phones had no value and they had destroyed my phones and couldn't get them back. If you type Gizmogul complaints using Google you will find at least six other people with the exact same story
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23 comments
#898648

I'm going to take a day to order 100 packages so you *** see how it feels tp lose money muahahahahah, scammers get scammed

#898682
@PissedConsumer898648

Hi, Pigbitch. I'm sorry you were unhappy with our service, could you elaborate on what the issue was so we can do our best to rectify the situation?

#847763

i agree they done me the same way it was a perfectly working blackberry no scratches on screen just that they offerred me over a 112 dollars for it just tracked it it has no value so i called the 188 or 1800 number and she said it had no value i simply said so do i get my phone back she replied no we automatically recycle it whether they have value or not asked well y didnt you send my good phone back i could have sold it on the street for $40 or $50 but they offerred the most so i went with gizmogul she said sorry but its our policy to recycle every phone we recieved we do not return them even if we dont pay you for them i said so bsically your company is staying in buisness by promiseing the highest prices but not paying no one for ne phone and basically stealling the ones you don't buy if you even buy any of them no wonder your making so much money ........ she had nothing to say so i hung up

#806312

We are so sorry to read that your experience with Gizmogul wasn't pleasant. Gizmogul is a small, family run electronics recycling business.

And at the time you sent in your devices we were severely understaffed and inundated with a lot of business. It takes time to individually check every single device we receive and we were a little backed up and apologize for the delay.

As far as destroying your devices, Gizmogul recycles all materials that have no secondary aftermarket value. All items are recycled properly in accordance with state, federal and EPA regulations.

We quote a value for customers' devices on our website.

If a customer receives a quote range for a particular item, Gizmogul stands behind that quote 100%. However, if a device is sent in that we don't offer payment for, or a device was misrepresented when the customer was filling out the form, we are forced to simply recycle that device upon receipt. This is definitely not the norm! We've had thousands of happy customers who get exactly what they're expecting to receive.

It costs Gizmogul to mail customers a shipping package, and Gizmogul has to pay for the return shipping as well.

In cases where customers send us devices with no value, Gizmogul loses money! We can't afford to store those devices and then pay a third shipping fee to send a customer back a device that has no aftermarket value.

We are striving to be the best company we can be.

I hope you understand we're not out to "get anyone." In fact, we want to be the good guys. So, on behalf of us all, we are terribly sorry for your experience, feel free to call the office to discuss it more.

#803404

If you are former customer of Gizmogul I just heard a rumor that this company is being sued by a former customer. I was thinking about sending them some items until I read the 74 complaints filed with the BBB. Stay away from this company they seem to be bad news.

#806313
@PissedConsumer803404

As one of the key employees at Gizmogul, I can assure you this is false. There is no impending court case against Gizmogul.

#786072

I highly recommend doing business with Gizmogul. Having worked with Gazelle once, I know that Gizmogul doesn't *** like them. :) 8) :zzz

#806315
@PissedConsumer786072

Thanks, Petra! We appreciate your support on here! It means a lot :grin

#782290

Wish I would have read more before jumping on this. They LIE!!!

Do NOT believe what you see! They say they will pay one thing and the next thing you know you get nothing and they will NOT return your phone(s).

STAY AWAY FROM THIS COMPANY!!!!! : :?

#786068
@PissedConsumer782290

With a 100% Satisfaction Guarantee, Gizmogul offers to return any products if the customer no longer wants to sell it during a 14 day window. Gizmogul guarantees to pay the price they offer their customers on their website -- unlike many of their competitors.

THIS CUSTOMER'S POST IS PHONY.

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ID
#456937 Review #456937 is a subjective opinion of poster.
Loss
$100

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