Gizmogul Reviews

Hi, Pigbitch. I'm sorry you were unhappy with our service, could you elaborate on what the issue was so we can do our best to rectify the situation?

i agree they done me the same way it was a perfectly working blackberry no scratches on screen just that they offerred me over a 112 dollars for it just tracked it it has no value so i called the 188 or 1800 number and she said it had no value i simply said so do i get my phone back she replied no we automatically recycle it whether they have value or not asked well y didnt you send my good phone back i could have sold it on the street for $40 or $50 but they offerred the most so i went with gizmogul she said sorry but its our policy to recycle every phone we recieved we do not return them even if we dont pay you for them i said so bsically your company is staying in buisness by promiseing the highest prices but not paying no one for ne phone and basically stealling the ones you don't buy if you even buy any of them no wonder your making so much money ........ she had nothing to say so i hung up

We are so sorry to read that your experience with Gizmogul wasn't pleasant. Gizmogul is a small, family run electronics recycling business.

And at the time you sent in your devices we were severely understaffed and inundated with a lot of business. It takes time to individually check every single device we receive and we were a little backed up and apologize for the delay.

As far as destroying your devices, Gizmogul recycles all materials that have no secondary aftermarket value. All items are recycled properly in accordance with state, federal and EPA regulations.

We quote a value for customers' devices on our website.

If a customer receives a quote range for a particular item, Gizmogul stands behind that quote 100%. However, if a device is sent in that we don't offer payment for, or a device was misrepresented when the customer was filling out the form, we are forced to simply recycle that device upon receipt. This is definitely not the norm! We've had thousands of happy customers who get exactly what they're expecting to receive.

It costs Gizmogul to mail customers a shipping package, and Gizmogul has to pay for the return shipping as well.

In cases where customers send us devices with no value, Gizmogul loses money! We can't afford to store those devices and then pay a third shipping fee to send a customer back a device that has no aftermarket value.

We are striving to be the best company we can be.

I hope you understand we're not out to "get anyone." In fact, we want to be the good guys. So, on behalf of us all, we are terribly sorry for your experience, feel free to call the office to discuss it more.

If you are former customer of Gizmogul I just heard a rumor that this company is being sued by a former customer. I was thinking about sending them some items until I read the 74 complaints filed with the BBB. Stay away from this company they seem to be bad news.

As one of the key employees at Gizmogul, I can assure you this is false. There is no impending court case against Gizmogul.

I highly recommend doing business with Gizmogul. Having worked with Gazelle once, I know that Gizmogul doesn't *** like them. :) 8) :zzz

Thanks, Petra! We appreciate your support on here! It means a lot :grin

Wish I would have read more before jumping on this. They LIE!!!

Do NOT believe what you see! They say they will pay one thing and the next thing you know you get nothing and they will NOT return your phone(s).

STAY AWAY FROM THIS COMPANY!!!!! : :?

With a 100% Satisfaction Guarantee, Gizmogul offers to return any products if the customer no longer wants to sell it during a 14 day window. Gizmogul guarantees to pay the price they offer their customers on their website -- unlike many of their competitors.

THIS CUSTOMER'S POST IS PHONY.