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Giti Online

Giti Online Reviews

www.gitionline.com
What is your customer experience with Giti Online?

Giti Online Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Giti Online has a 2.7 star rating based on 5 customer reviews. 25% of users would likely recommend Giti Online to a friend. Rating distribution shows 50% unfavorable and 50% positive. Consumers are mostly neutral.

Key Takeaways for Future Customers

  • Check recent Giti Online reviews before ordering; shipping and delivery expectations vary.
  • Expect medium price level and generally good product quality for received items.
  • Be prepared to follow up about refunds or store credit if needed.

Negative Feedback / Risk Areas

  • Frequent customer complaints about no response and no customer service number.
  • Multiple reports of missing packages and delayed or no refunds.
  • Issues with store credit not being issued after returns and unclear order status.

Positive Feedback

Reviewers note great items and good quality when orders arrive.

View full overview ›

Media from reviews

Giti Online - Order no 887099
Giti Online - Order status
View all media ›

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Show reviews that mention
order store credit response missing item store customer credit service number emails
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Tasha-gay H Ziv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newark, New Jersey

I didn't get my order.

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I ordered from June. I've tried reaching out to them, but I haven't gotten a reply.

Now it's August, I haven't received my order, no refund, and not one response from them. The worst online company ever.

Loss:
$26

Preferred solution: Full refund

User's recommendation: Don't buy from them.

View full review
coen l Bxo

Missing item in order

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No contact for a missing item it's been days with multiple emails sent and no response I will have to take this further

Loss:
$12
Cons:
  • No response

Preferred solution: Deliver product or service ordered

User's recommendation: Don't expect a timely response

View full review
Resolved
Tanita Fau

Resolved: Store credit

I have contacted giti online customer service about my store credit multiple times but still did not give me the credit . The order number is 822849. Please i need mu store credit.

View full review
Resolved
Averiana Igd

Resolved: No package or delivery date. There is no reason for delay.

Updated by user Apr 21, 2025

Company fixed the issue and I have been provided with apology. Item was received late but the item was everything that I expected and more. No further issues and I will order again

Updated by user Apr 06, 2025

Horrible and I need someone to return my money and cancel that undelivered package...no tracking update after 8 days...Horrible

Original review Apr 05, 2025

My package is not here and no delivery date after 8 days. I need to cancel order because it will arrive too late. Very unacceptable

View full review
Resolved
Dal C Mhv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Resolved: Order no 887099

Giti Online - Order no 887099
Updated by user Oct 10, 2024

Company fixed the issue and I have been provided with product replacement. They provided new shipping info.

Original review Oct 09, 2024

I returned this package in late August for an exchange and still haven't received the items, nor a response to my seven emails.

Loss:
$130
Pros:
  • Great items
Cons:
  • No communication
  • No customer service number

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from them

View full review
Talbert Bek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing packages

Havent received my package can someone please help me out I need it a certain date it still havent arrived I am disappointed

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Carmen W Umh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to speak with someone it's urgent

AI Highlights
  • - Used a gift card for an order but did not receive a confirmation number.
  • - Carmen Whitehead purchased a black and grey jogging suit.

I used my gift card to purchase an order but never received my confirmation number. Carmen Whitehead, Carmen48235@***.com, purchased a black and grey jogging suit.

Please review and advise. I can be reached at 313-506-****.

Loss:
$84

Preferred solution: I need my confirmation number

View full review
Lacrisha Yof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Store credit

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I need to know how much longer on the store credit the items were sent back from October 17th I need to repurchase other clothing

Loss:
$140

Preferred solution: Full refund

View full review
Anonymous
map-marker Gonzales, Louisiana

Order status

AI Highlights
  • - Needs two dresses for a cruise next Saturday.
  • - Claims pre-1:00 pm orders ship same day; no 3-5 processing time listed; calls it lies.
Giti Online - Order status

I'm going on a cruise next Saturday and I came across your website and fell in love with 2 dresses. I wanted to make sure I have them before my trip.

I looked up your shipping and to my BEST knowledge, I read orders before 1:00 pm will be processed on the same day. I went back on the website and search 3-5 processing time and I didn't see NONE. I just told my friend about your website. Looks like I will be telling her to don't bother.

Yes, I'm pissed because I'm thinking I will have my ordered by early next week. The LIES!!

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PRINCESS N Skw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A complaint about the order

AI Highlights
  • - Order #844892 for Party Seeker dress, size M, color K green, placed June 28, 2023.
  • - UPS claimed delivery but the package was not delivered or found.
Contains 3 confidential files for company representatives

I order on June 28/2023 Party seeker dress size M. Color K green order #844892 it was delivered by UPS but the carrier didn't deliver my order.

But was said it was delivered, never.

I checked in the mailbox and all over where mail should be delivered can nowhere to be found. I want you guys to pls check with UPS and see who delivered my order, cus I will let this go just like that.

User's recommendation: I want to respond to your customer's service

View full review
Annette H Tti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lima, Lima

My return item

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I need to know if a returned item has been received and I want to reorder something and get it by 2/26.2023

Cons:
  • Non

Preferred solution: Exchange

View full review
Annette H Tti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return items

Im looking for my store credit after sending a dress back that didnt work for me. I wanted to place an order. Thank you

Pros:
  • Quality is good
Cons:
  • Pants be entirely to long

Preferred solution: Exchange

View full review
Yulissa T Hgs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My delivery

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They came but I wasnt home and they took it back when I returned but its still close to where I live here in nj. All we need is your permission towards gps so I can go pick it up

View full review

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