Derwood Bno

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| map-marker Randallstown, Maryland

I can't upload my own created GIF to instagram comments

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Tryna upload a home run gif and it wouldnt work so im tryna get somebody to fix it can u please fix it

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Rush Alvarado

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Help needed with Giphy Account

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Help needed with Giphy Account
Updated by user Dec 18, 2023

12 days after my last update.I've put support tickets on their page, asked friends to ask for my account to be reactivated, and sent new support requests.If I reply over a support ticket, that'd be a follow up but instead I get new ticket numbers, so they are willingly trashing everything.

Updated by user Dec 10, 2023

I've got no response after more than a month. I just emailed them again today Dec.

10th. 2023.

I just got an automated email saying which my trouble ticket number is. Now I need them to resolve this.

Updated by user Dec 06, 2023

It's been several days since I put my story here in Pissed Consumer. No reply at all.

But the weird thing is that I've emailed them from my email again and from another email and I got no reply at all from them.In previous tickets they took like 5-7 days to reply but now it's been more than a month.My account with more than 621 Million views is deactivated and I suspect that someone there just decided "let's *** this guy up" and that's it. There's no way they cannot be responding to my tickets.

Original review Dec 03, 2023
My account was deactivated and I've written to support several times. They used to reply fast but now I've been waiting for over a month and I got no reply at all. I already had my account active and somehow when you try to reapply or ask for help, you get error pages and no reply at all.
My account had over 621 Million views and all I upload are pixelart animation.
I've written again to see if this time they read my petition.
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Pros:
  • Your stickers are found on instagram
Cons:
  • Bad customer support

Preferred solution: My account back

User's recommendation: sadly, there's no way to use an alternative. But if I could, I would.

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