Merina C
map-marker Atlanta, Georgia

My order status

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Yall suck. Zero rating I purchased my order in the 16th and today is the 30 and mine you I paid over night shipping and no one seems to know where the *** my package is Angry
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Loss:
$276

Preferred solution: Deliver product or service ordered

Yingge Q

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Verified Reviewer
| map-marker Meridian, Mississippi

Missing item in order, never solved, horrible customer service

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Buying from Armani Beauty Official website is the worst experience I had. I purchased 11 lipsticks from their website for holiday gifts. I got only 10 from two separate packages, but was charged price for 11. I called the customers service and here are the replies that I got: 1) I was told to that such problem can't be solved by phone, and I have to send email with Pictures of all lipsticks I received, and the packing list indicating which one is/are missing -- I did 2) I sent two emails explaining everything and got no response at all. 3) I called the customer service again, and I was asked: whether I sent to the correct email -- I said yes; I got their auto-reply before which is the same email address they asked me to send, so I just reply to it; then I was asked: did you receive any auto-reply of receiving your email; I said I never got any reply. Then I was told that: the email didn't go through if I never got any auto-reply from them; since I reply the previous email, I didn't change the "title" of the email; they deal with tons of email everyday so email without clear title may not be processed I DON'T THINK THEY EVER WANT TO SOLVE THIS PROBLEM AT ALL. THIS IS THE FIRST TIME AND WILL BE THE LAST TIME I PURCHASED FROM THEM EVER AND I WILL NEVER SAY A GOOD WORD ABOUT THEM. I BUY A LESSON THIS TIME. I AM SO REGRET THAT I DID NOT READ CUSTOMER REVIEW BEFORE I MADE PURCHASE. HORRIBLE CUSTOMER SERVICE. I DON'T KNOW HOW THE REMAINING LISPTICKS WILL BE, I EVEN DON'T DARE TO USE THEM AS GIFTS AT ALL. PEOPLE WHO WANT TO BUY FROM THEM, HOPE YOU READ MY REVIEW HERE WHICH CAN HELP YOU AVOID SO MANY PAINFUL EXPERIENCE. I would give "NEGATIVE" if there is an option!
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Loss:
$230
Pros:
  • No pros
Cons:
  • Find all kinds of excuses to block customers requests
  • Do not want to solve problem at all
  • Hang up on customers

Preferred solution: Full refund

User's recommendation: Never buy from their official website, Never Never

Cecilia Gku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I you must use it, DO NOT ORDER DIRECTLY FROM THEM

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I am a long time customer. I have ordered through them as well as through Neiman Marcus. Their customer service policies are appalling! I placed an order Saturday night, Thanksgiving weekend, and after realizing I ordered the wrong shade called immediately to request an order change. They were closed and were to reopen Sunday morning at 10:00 am EST. I called 45 minutes after they opened and requested the change...I was told that customer service cannot make changes to any orders! What? Then I requested a cancellation...they “couldn’t” cancel because it was “being processed”! Finally I said that when I received the order If I returned it, could I get my return shipping credited...you guessed it...”No”. Let’s just add the fact that there are no local stores to return it to!! UPSCALE COMPANY??? ABSOLUTELY UNACCEPTABLE!
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Loss:
$50
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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