New Reviewer

My order status

Yall suck. Zero rating I purchased my order in the 16th and today is the 30 and mine you I paid over night shipping and no one seems to know where the *** my package is Angry
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ID
#3213924 Review #3213924 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$276
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Missing item in order, never solved, horrible customer service

Buying from Armani Beauty Official website is the worst experience I had. I purchased 11 lipsticks from their website for holiday gifts. I got only 10 from two separate packages, but was charged price for 11. I called the customers service and here are the replies that...
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ID
#3117290 Review #3117290 is a subjective opinion of poster.
Location
Meridian, Mississippi
Pros
  • No pros
Cons
  • Find all kinds of excuses to block customers requests
  • Not responsive
  • Hang up on customers
Loss
$230
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I you must use it, DO NOT ORDER DIRECTLY FROM THEM

I am a long time customer. I have ordered through them as well as through Neiman Marcus. Their customer service policies are appalling! I placed an order Saturday night, Thanksgiving weekend, and after realizing I ordered the wrong shade called immediately to request an order change. They were closed and were to reopen Sunday morning at 10:00 am EST. I called 45 minutes after they opened and requested the change...I was told that customer service cannot make changes to any orders! What? Then I requested a cancellation...they “couldn’t” cancel because it was “being processed”! Finally I said that when I received the order If I returned it, could I get my return shipping credited...you guessed it...”No”. Let’s just add the fact that there are no local stores to return it to!! UPSCALE COMPANY??? ABSOLUTELY UNACCEPTABLE!
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ID
#1720029 Review #1720029 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund