Gigmit

I discovered Gigmit as, like others here, I am a musician looks for gigs. I saw Gigmit on Music Gateway and it looked promising so I thought I'd try it out.

I signed up with the free account because I have no money to be paying their fees. When I was on the free account, I noticed that you cannot do anything with it. Can't apply to any gigs because they all want you to subscribe to the PRO version. I thought that was a bit unfair.

After some time, I bit the bullet and subscribed to the 14 day TRIAL version. Because I didn't use their service enough and I can't justify paying their fees, I cancelled it before the trial was set to renew. Gigmit are claiming that I never did this and because I wasn't sent a cancellation email (despite pressing the cancellation button multiple times across different days), it apparently didn't cancel. How convenient.

When I've looked at other people's experiences, they have had the EXACT same story as me.

I have been getting harassed over email with an invoice of £233 to pay. I have no money even for myself at the moment let alone to pay Gigmit for a yearly subscription that I shouldn't have to pay. They are really threatening with their emails with getting debt collectors. When I've either replied to their invoice emails, sent them an email through their support, reported an issue through the website or emailed them through the cancellation email, I have had no response.

I've emailed them countless times and get nothing back except for more threatening invoice emails. I'm 18, I've got problems with my mental health, I'm beyond terrified like I haven't got £233 to pay.

I contacted a lawyer and they told me as per EU laws, any business based in the EU have to give a 14 day period after which a service, subscription, item, etc, is bought where you get a full refund no matter the reason. I looked into the ECC website and that statement supports that. There are also laws against unfair/unlawful contracts.

Despite knowing this, I emailed them twice offering for them to change the yearly subscription (that I didn't select) and change it for a monthly subscription, I'll pay the fee for the month and then the subscription will be done.

I've not received any response about that. I know they are fully able to do that as I've seen other people do that with Gigmit. I've also seen with others that when their Trial ended, they got charged monthly instead of yearly so I don't know why they couldn't have just charged me monthly instead.

I've been left scared because of this, my mental health has gotten drastically worse from the stress of being threatened with debt collectors if I don't pay. I don't understand this because literally any other business would see you haven't got money to pay a subscription and just won't renew the subscription, why does Gigmit just give you the PRO subscription before you've paid?

It should be like any other business, if I don't have the funds to pay the subscription, the subscription doesn't renew. Not just renewing anyway and when their first threats being debt collectors.

I've contacted their support so many times with their email and no one ever replies but they're quick to send me threats about invoices. When I first requested to cancel my subscription, I used their online support form which conveniently doesn't send you a report that you had any contact with them! So I have no proof to show that I requested to cancel my subscription before that date.

My advice is just to avoid Gigmit. Most people here have had the same/similar story to tell. If you want to stay stress-free, avoid them. I had emailed them offering to pay the subscription monthly (£20 per month).

I don't like paying that at all but £20 is much more manageable for someone like me, 18, on benefits, severe mental health issues that I'm on meds for instead of spending £233 that I don't have. No response with that one either.

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This is my second time posting this review here as I was recently contacted by Gigmit and they said they would reduce the fee to 70 euros to pay by the 30th of August and they had asked me to remove my TrustPilot.

Bit odd for a company to do but I did so anyway as I just wanted to be done with this all. Recently, my mental health has been at its worst and I had been once again contacted by Gigmit (the same person who wrote to me asking me to remove the review here) and sent me once again another invoice for 273 euros that is due by the 23rd of August.