GiffGaff
GiffGaff Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GiffGaff has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied with reliability, website issues, and perceived high price while researching GiffGaff reviews.
Key Takeaways for Future Customers
- Expect slow or no phone support and prepare for SIM activation or number-transfer hurdles.
- Consider risks to keeping your phone number and check terms before subscriptions or membership commitments.
- Emails may get responses, but resolution times can be long so plan alternatives.
Negative Feedback / Risk Areas
- Frequent GiffGaff customer complaints about non-existent customer service and unreachable support.
- Reports of SIMs deactivated without notice and account credit not returned.
- Faulty handsets, poor network reliability, and issues with billing, refunds, and transfers.
Positive Feedback
The main positive note is that the company does answer emails, though outcomes vary.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GiffGaff has a 1.0 star rating from 3 reviews; consumers are mostly dissatisfied with reliability, website issues, and perceived high price while researching GiffGaff reviews.
Key Takeaways for Future Customers
- Expect slow or no phone support and prepare for SIM activation or number-transfer hurdles.
- Consider risks to keeping your phone number and check terms before subscriptions or membership commitments.
- Emails may get responses, but resolution times can be long so plan alternatives.
Negative Feedback / Risk Areas
- Frequent GiffGaff customer complaints about non-existent customer service and unreachable support.
- Reports of SIMs deactivated without notice and account credit not returned.
- Faulty handsets, poor network reliability, and issues with billing, refunds, and transfers.
Positive Feedback
The main positive note is that the company does answer emails, though outcomes vary.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Cambridgeshire
Non-existent customer service yet faulty products
The customer service is non-existent. They just ignore you.
I was told I would have a response within 5 working days to a problem with a handset I purchased (which is faulty in several ways), and I still haven't had a response.
I can't afford to be without a working phone, so I am considering buying from another company and writing off the wasted money with giffgaff. Truly a hopeless company.
- No customer service products do not meet advertised specification
Preferred solution: Full refund
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSIM deactivated without warning, credit stolen
I'd been with GiffGaff for years when they cut off my SIM without any warning, pocketed all credit on my account, and refused to reactivate my number. After multiple emails with support I was told that it might be possible to transfer my number to another provider, but GiffGaff had no interest in retaining me as a customer nor returning my stolen credit.
I am currently abroad so cannot even activate a new SIM--leaving me without a working phone. Bizarre business policy to be sure.
- Answer emails
- Refuse to help
Preferred solution: I'd like my SIM card reactivated
User's recommendation: Avoid this company if keeping your phone number is important to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southwark, Southwark
Bad service Bad Internet connection and One week the CUSTOMER SERVICE NOT WORKING AND I M MISSING TELEPHONE CALLS
It's a not first time when I m complaining about internet connection issues but this time is incredibly bad. I don't have any NETWORK CONNECTION ALSO WITH MY TELEPHONE CALLS.If they continue this i m going to lose very important information and jobs and we will be able access to asking for compensation and other assistance
My name is Svetlana Dimitrova Mackie 0746077****
- I m looking forward for other projects and company to join
Preferred solution: Price reduction
User's recommendation: To be careful with the new contract with the company
IContra
I have got to the age where I like to talk to a person rather than type answers on a computer screen.also the phrases.on line are not always exactly what I wish to say Also I am 83.years of age.and.I enjoy.talkng to people rather than a
Computer screen
User's recommendation: As I have said above. I like falking to.people.and they.might be the only. Person they speak to all dayyd they might be the only speak.for elderly they. might
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerActivate new Sim
I got a new SIM card, but I cannot manage to activate it. I tried to find your phone number.
It's not possible.
What kind of network are you guys running? Could anyone from the team give me a call at (0780403****?
- It is not possible to contact customer service
Preferred solution: why am trying to activate my new Sim card but it’s not the way I can do that before I top up? Looks like I don’t want to top up. I let you want to see how good network and reception it is.
User's recommendation: activate new Sim
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