New Reviewer

Issues with service department

Purchased my trailer at the Colton location in May or 2022. Took our trailer out for the first time and started having issues. Took it to the service department as it was still under warranty. The service department has had my trailer since July of 2022, it is now October 2022 and the issues they said they fixed, not one of them was fixed. Took videos of all the issues that we were told they fixed, but didnt. Ive been calling since July, sometimes I get a phone call back, sometimes I dont. Theres always a different story as to whats going on. The office is unorganized and no one seems to know whats happening. Every time I go in there, it seems as though they have a pissed off customer. Very dissatisfied.

User's recommendation: Don’t purchase an RV from Giant RV.

View full review
ID
#4104821 Review #4104821 is a subjective opinion of poster.
Cons
  • Customer service
  • Organization
  • Repair service

Do not stand behind their service

Paid for winterization of vehicle before being shipped. At the end of the winter, had the unit de-winterized and found the winterization was not done correctly as water in the hot water tank cracked the unit and it had to be replaced. Giant RV is refusing to reimburse the cost of their shoddy work.
View full review
ID
#3701337 Review #3701337 is a subjective opinion of poster.
Location
Panama, Panama
Loss
$4000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Service

Update by user Dec 28, 2020

Not resolved

Original review posted by user Dec 28, 2020
I made an appointment for new tires they had me drive it in twice and both times waited until I got home To cancel. When I made the original appointment, I emphasized that I was using vacation time and had a big trip planned. I complained to the manager Ray Ybarra, and he was completely unsympathetic and rude and interrupted me. I called Micro Mobile Tire and they did it for $300 less. DO NOT GO TO GIANT RV- they are rude and arrogant!
View full review
ID
#2356405 Review #2356405 is a subjective opinion of poster.
Location
Wildomar, California
Pros
  • Proximity
Cons
  • Poor service
Loss
$40
Preferred solution
Apology
New Reviewer

Service

The Service at Downey location is bad, I took my trailer in for service on July 19, 2020 fora popping noise when you raise it up. I was told it would take up to 3 weeks to be work on, it's been 4 weeks now and Randy in service told me they haven't started on it. This is 100 % terrible service.I would not recommend Giant RV for any service.

User's recommendation: .I would not recommend Giant RV for any service.

View full review
ID
#2133597 Review #2133597 is a subjective opinion of poster.
Location
Downey, California
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Continuing problems with Fourwinds 22B since purchase March 31, 2017