Anonymous
map-marker Huntington Beach, California

Gia Capital Group - Staff Review from Huntington Beach, California

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First off I'm sorry you feel like you got the run around but the only way in my experience that brokers feel like they get the run around is because they don't don't know how to listen and follow guidelines. The truth of the matter sone brokers don't know how to fill a 1003 so I can bet you were getting the file kicked back and asking to turn in the conditions we asked for so just because you have problems on how to submit a file then maybe I would respect your complaint we are all about customer service and our turn times are good so as long as you keep submitting incomplete files you will have this problem everywhere get some training
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Reason of review:
Poor customer service
Anonymous
map-marker El Dorado Hills, California

They have totally lied to me and my client - delayed close of escrow

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They have been lying to me and to my client. I am a mortgage broker who has placed a cash out refinance for a client and they have done nothing but lie to me and now it is causing a domino effect and am not closing a chain on time. They don't answer their phones, they don't follow through with what they promise. Stay away from them like the plague. I am going to file a complaint with the BRE, the Better Business Bureau and whomever else will listen. There are a lot of good, ethical hard money lenders out there - but GIA Capital is NOT one of them.
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Loss:
$5000
Reason of review:
Poor customer service
Anonymous

Company Circumvention - GIA Capital Group, LLC http://giacapitalgroup.com/

I was an AE with this "ghost" company last year operating out of the owners home and now looks like they have an office in Costa Mesa. Without any formal written termination of our agreement, the company is calling my brokers and clients behind my back looking for business. The great thing about having ethics and integrity in business is that loyalty is a result of what happens when people trust you. My friend and business associate who submitted loans to me called me to tell me that Mr. Rodriq... had called him in an attempt to poach my brokers business. The worst part about working with GIA Capital Group was the total lack of communication. By the time owner got back to you, the deal would be almost dead. There were always a million excuses which mostly were of a personal nature as to why it would take days if not a week to get critical answers back to the client. The VP also did a major number on one of my clients by making mile high promises he could not keep and then did everything in his power to attempt a hostile take over of the client when confronted. All verifiable information by the clients and brokers themselves if anyone wants to validate the complaint. It just shows how desperate people are for business when they lower themselves to this type of conduct. Employees and Borrowers Beware!!
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Reason of review:
Unethical
Anonymous
map-marker Los Angeles, California

Gia Capital Group - Review in Loans and Mortgages category from Los Angeles, California

We are a small mortgage shop here in Rancho and we use GIA Capital for our hard money consistently. I deal with two of their ae's and there funding our stuff so I know someone their is making money. These types of posts always seem to happen when a rep or someone else doesnt make what they think they should or close a deal they needed to get paid on. Guys we will keep sending you business keep doing what you are doing and lets fund the 6 loans we have next week.
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Reason of review:
Good customer service
Catherene Ioe

I'm making money not sure why you weren't......

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I'm an old subprime AE they gave me a opportunity to come back to the business. I started with them in September and they funded the deals I've brought in. I've funded over 3 million in a couple months and made nice money. They've got solid investors with some nice products. I got paid every penny I was owed (Which is rare). They gave me flyers, an email and matrices and told me up front it was what I make of it and after making a couple great checks no way I consider doing "A" Paper and making 10-15 bps.
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Reason of review:
Being an AE for the company
Anonymous
map-marker Corona, California

Lousy Company to Work For, Zero Employee and Customer Support

Giacapitalgroup.com COMMERCIAL LENDER operating out of JM Presidents home! NO OFFICE. Owner NEVER picks up the phone, takes forever to returns calls, emails, texts. Loans are submitted into a black hole. If you're lucky you'll get a reply. No LO/Broker support! CLIENTS wait an eternity to be told loan does not fit lending criteria. Waste of time company to work for/send business to. Nothing but excuses about why there is no support, follow through on loans or communication. Less than 1 year in business. Just another cell phone/home office/website storefront, small time operation full of flash and hot air.
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