Update by user Oct 30, 2020
Contacted the parent company Nature Sleep and they refuse to comply with any reduction in price. ALL WE ASKED FOR was a 20% price reduction due to damage, and as we have ALREADY paid out of pocket to have them set up by a family member that quarantined himself for 2 weeks before, to be able to set the bases and bed up, as we are both immune suppressed, with blood cancer and a double amputation from US ARMY Combat Service.
We are being made to accept what they want and that is it?
I have email confirmation that a representative said that the bases ARE 12 years old and were damaged when they arrived! I did not agree to any “NEW” 12 year old, damaged, bases being sent out and will not pay for them.
Original review posted by user Oct 30, 2020
My wife and I decided it was time to trade in our old bed for a newer more healthy and versatile model with memory foam and an adjustable base. As I am a 100%, medically retired US ARMY Combat Arms Soldier (double amputee at the knees from Combat Arms Service in the US ARMY), maybe this is why I am being treated like a second rate citizen from GHOSTBED (Nature Sleep)?!?! My wife unfortunately battles her battle with blood cancer, and I wish I could take that burden away from her. Sleep is sometimes an entire nights fight from aches, pains, and night terrors from PTSD. We are on a VERY thin spread fixed income because of my injuries and disabilities, (Medically Retired/US ARMY) from my US ARMY Combat Arms Service, and my wife is my caretaker. We spent months investigating, saving and planning for a new bed purchase, and we finally decided on GHOSTBED, which in hindsight may have been a major mistake. After deciding on our order, we informed my son, which had to quarantine for two weeks before, since my wife and I are BOTH immune compromised because of my injuries and her blood cancer. He is the one to tasked to bring in the mattresses and frames downstairs to our bedroom and set them up. Earlier in the day he cleared out the old mattress and frame to make room for the new ones. After the new frames and mattresses were all here he started to set them up. After he unpacked the first one he asked us if we bought these USED? And he unpacked the second base, which showed the same damage. So two frames, same damage from usage?!?! We all agreed that they looked used and just repackaged to sell again, or at least were show models, and I am sure that with the serial number of both frames that can be tracked. My son took pictures to document all of the damage. He hade to set up both beds, instead of just sending them straight back, and have them ready since the old beds were already hauled off, by my son. I contacted GHOSTBED (A COMPANY THAT RUNS UNDER NATURES SLEEP BTW), per email, and received no response for circa a week. We called and could not get through several times. Finally I had someone on the line, and he was to send me a link to send the pictures of the damage etc...., that email link NEVER came. We contacted NAURE SLEEP next, which is the parent company of GHOSTBED and that is where we stand now. I called around to some of the other places in town that sell beds (brick and mortar, maybe the best, because of this situation). They said that they try not to sell damaged merchandise, but if it must be done then the going rate for such damage would be a 20% depreciation in value. The damage from usage is well documented through pictures taken at unpacking and included deep scratches, material and fabric ripped, a FOOTPRINT on the inside fabric, deep scratches and wear on the retainer bar, the electronic box being broken off, and having to be reaffixed with epoxy, There was a lot of damage and scratches as stated, not to mention the fact that it looks like , from the serial numbers and manufacturing dates, that these bases were made back in 2008! Now apparently since I contacted Natures Sleep and dealing with a customer service representative there, things have taken another turn. I was offered $100 to shut up. O.K., the bed frames alone together were almost $2000, and were supposed to be premium bed frames. No one would go into a store and buy damaged merchandise and willingly pay more for it as well. My son sanded down and painted over the deep scratches and repaired the electronics box retainer clip, which was broken off out of the box, before setting up both beds. This feels like a bait and switch scam, especially targeting disabled persons and the elderly. We were asked what we wanted and, we did the research with calling several different stores for information on the market prices and what other managers would do in such a situation, and it is not what GHOSTBED (Nature Sleep) is doing. Order # 14084GBUS, S/N MFG DATE 202008-****29, 202008-****60 WE ARE THE VICTIMS HERE, SOLD AND DELIVERED DAMAGED, USED MERCHANDISE. Sent to:
User's recommendation: STAY CLEAR!