Robert B Gat
map-marker Lake Buena Vista, Florida

Ghirardelli has gone from great to dismal

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On one of our regular trips to Florida, my wife and I visited what used to be our favorite Ice Cream Parlor and Chocolate Shop, located in Disney Springs. Although I enjoyed my usual ice cream sundae, there was only a reduced selection of ice cream flavors and no Butter Pecan, my wife's favorite. Then we visited the Chocolate Shop and purchased several packs of the Assorted Squares for family and friends, only to get home and find each pack now only contained four flavors, three of which are dark chocolate and no salted caramel and no ordinary milk chocolate squares. If this is cost cutting then it is a mistake, since after visiting this store for more than 20 years, we shall not bother again.
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Cons:
  • Used to be brilliant but now disappointing

Preferred solution: Apology

User's recommendation: Don't bother

1 comment
Bradyn Htr

Ya I’m also adding a not so great complaint today over their bunny chocolates cuz I’m so disappointed in their taste this year they are old and that’s not what I’ve come to expect from them and there price point which I’m willing to pay always for the quality and taste but not this time he k no these were beyond gross!!! What is happening to this company???

Not at all the way it used to be!

And I want the old wAy back!! I’m so sad cuz I’ll be done if they can’t fix thisuz I ant stand this new change it’s just nasty bb B

Evren G

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Verified Reviewer
| map-marker Detroit Lakes, Minnesota

Looking for job with j1 visa

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I am working in Minnesota on a j1 visa. I'm moving to San Francisco. I know your company is providing jobs to j1 students. I want to work with you.
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Leigh D Mrv

Business customer orders BEWARE

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IF YOU ARE ORDERING BUSINESS ORDERS, PLEASE READ MY COMPLAINT FIRST! I placed an order on November 5th and received the order on November 7th, very fast, which was great! I ordered 15 cases of chocolate gift bags to give to our customers during the holidays. The order I received in the mail was incorrect. In addition to the incorrect boxes, the items listed on the packaging slip were correct, which leads me to believe that the packing slip is ignored. I understand mistakes are made, but I don’t think I should be responsible to do any work to correct Ghirardelli's mistake. When I called in to notify a representative about the mistake, they stated that I must repackage the boxes, print labels and take time out of work to drive the boxes to a Fed Ex location to have them mailed back. On top of this, upon their receipt of said boxes, they will THEN send me my CORRECT boxes. I am very disappointed in this requirement. The 3 correct boxes won’t be mailed to my company IMMEDIATELY because Ghirardelli wants to make sure they get the 3 incorrect boxes back first. I assume (potentially) loosing the 3 boxes of product is more important than loosing a business customer. I know that this is not a really big order, but I assure you, it will be our last. We are a company that has been in business for over 30 years. This is the FIRST year I decided to purchase our gifting chocolate with Ghirardelli, we have been loyally ordering with Sees Company for many years, and I was really looking forward to having Ghirardelli's product given to our long standing customers. I will make sure the companies we work with are aware of my disappointment with Ghirardelli, in addition to individuals I know personally. I will not send back the incorrect boxes, I will not use the products I did get, I would rather they sit in our storage and rot. I will instead go back to order with See's Candies, and will take comfort knowing I will get in the mail what I DID in fact order! -Angry business customer in Marin County, California
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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