Hennie G

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Verified Reviewer

Was charged twice, and the driver made me cancel the ride because he went to the wrong place

The driver drove to the wrong place and refused to come to where I was. He told me to cancel the ride so I did. I checked my account and I was charged twice for it when he made me cancel it in the first place. Id like my money back for both charges. Thank you!
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Loss:
$27

Preferred solution: Full refund

Anonymous
map-marker Springfield, Missouri

Wrongful charge

Reserved ride. Before arrived showed us on board and went to a completely different location. Someone took out gett ride or gett provider decided to go home? Either way we payed for a ride we could not take
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Anna G Hxk

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Verified Reviewer

Hello, my name is Anna Gola. My number is...

Hello, my name is Anna Gola. My number is 0753799****, my email address is ania.gola@***.com My gett app stopped working. I used to use gett in past and all wqs working well. I didn't use it for some time and now wanted to install it again and it's not possible. To start with it asks me for my number, I confirm that it's my number and it doesn't go through. I get an information that something went wrong and to try again later. I tried many times but for some reason it says there is a problem , try again later. I tried to call gett but anytime I call they say they are busy and disconnect me. I cant chat with customer service as to be able to do so first app asks me for my number which then is not accepted. I would greatly appreciate your help to make the app work for me again. Kind regards Anna Gola
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Resolved
Tamar G Hcq

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Verified Reviewer

Resolved: Receipts copy - the app does not open ion the U.S.

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Updated by user Nov 08, 2022

sent my receipts by email.

Original review Nov 07, 2022
Hello, I live in the U.S, visited Israel and used Gett. I need my receipts and the app does not open while I'm in the U.S. The support mail does not respond, the phone sends me to chat in the app., which once again - does not open! Please help me get my receipts and remove all payment methods from the app as I don't have access to it. Thank you, Tamar Glaser
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Cons:
  • App does not work in the us and customer service only in the app

Preferred solution: My receipts

User's recommendation: If you use the service, delete all payment methods and get a print screen of your receipts before you leave the country in which you got service

Jonathan B Pxo
map-marker Givatayim, Tel Aviv

Charged service fee when no one showed up to pick us up

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Order a taxi. You gave me a liscense plate number and I stood on the corner and waited no one ever showed up and I received a email stating driver cancel and I a being charged a cancellaton fee. I did not cancel the driver did Please refund the cancellation fee to my American Express card. Thank you
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Preferred solution: Full refund

Denise R Kqq

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Verified Reviewer
| map-marker Finchley, England

Taxi request

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I think l downloaded app but need to book for Sat, require estimate, but dont see how to do this! Please help!!
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Pros:
  • Good vehicles
Cons:
  • No personal communication

Preferred solution: Details for wheelchair accessible vehicle and price

User's recommendation: Persevere

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