Getrung

Tiles drastically varied in color not the "slight color variation" they mention and did not interlock properly. I chose this company because of the good reviews and was the worst mistake ever.

Get Rung will not replace defective tiles nor offer compensation for poor quality tiles. I wouldn't do business with a company that doesn't stand by their product. Customer support is very poor as they can't handle upset clients that have paid over $320 to them and are upset with what they received. Once again I have proof GET RUNG will not replace or compensate customer for defective tiles- they have stated this it in writing to me.

They 100% declined to fix their error and wonder why customers get upset when they receive low quality tiles that do not match the TAN color they ordered after giving the company a good chunk of money. Pick a different company that will actually stand by their product and take care of their customers!

I bought the Get Rung 1" mats for my new school and was disappointed from day one. The mats have stains on them, they are slippery, they are hard as a rock, the red mats are all different shades and the color of the red mats gets on your feet and uniform when you work out on them.

I have had mats from several other company's and have never had issues like this. I went cheap and got what I paid for. Do yourself a favor and spend a little extra money to get a quality mat.

When I brought this up to the owner of Get Rung about a month ago, he said he would check with the factory and never contacted me since.

I guess I should of known that a cheap price would mean a cheap mat.

Long story short, horrible customer experience with getrung. I was dealing with the "CEO" in asking for additional mats.

Needed 3 more since only came with 9. However, I did not order the "free" one during my original order. So I contacted them and asked if they could just ship me 3 mats. The CEO's response was pretty entertaining.

He pretty much blew me off and said he's right and how he's not making any money out of shipping 3 mats and he was giving me a great deal for 100 bucks for 3 mats. A full order of 9 mats was approximately 200 bucks. Why would I pay half the price just for 3 mats? Doesn't make sense.

Anyway, mats are great for what I use them for but I'm never dealing with that company again--I should've gone to Zebra for these mats.

Better service and from what I can tell , better mats too.

When the product I ordered was out of stock, the email I received to let me know was personally insulting. the website is awful when it comes to determining if item is in stock, and customer service is non existent.

There are too many other suppliers of floor padding to use this company. There is no reason to be insulted because of a poorly designed website leading to an order of something out of stock. What happened to, "I'm sorry, but the item you ordered is no longer available" ? Instead I get,"we have cancelled and refunded this order.

As stated all over the order page this product is not available, has not ETA (their words), and should not be ordered...". Is that even English? Yet there was a list of the product with quantities up to 42 showing. Apparently there should be a date (usually indicating backordered), or, get this, a blank space next to the item (rather than the quantity currently listed there).

Yep, clear as mud.

I am glad everyone shared their feelings about this company... I **almost** ordered from them and then read these reviews.

I was finally sold on NOT buying from this company after reading the owners comments! I would rather pay a little, or even a lot, more money to know I will get better customer service if I need it. I also want to give my money to people/companies that deserve it.

For those still shopping for gym floor tiles I just bought from "We Sell Mats" and they have all 4 and 5 star reviews. I will post and updated review once I receive my product.

I participate on an mixed martial arts (MMA) forum. As such, I contribute to the forum by posting reviews of the products I've purchased and used: boxing gloves, torso guards, shin guards, mouth pieces, etc. Naturally, I believe the truth matters: why would I recommend a product that is flimsy, too soft, or tears at the seems? And so my story with GetRung.com begins.

I purchased GetRung's MMA mats for two reasons: low price, fast shipping. You get what you pay for: good mats that don't burn, but aren't Judo quality. And I wrote a review about that. On the MMA forum. Telling the truth about the great price, about how I don't slip when sweating, and about how a supplemental judo floor is required for crash-use. And I informed the company itself as most companies look to reviews to A.) see their standing in their consumer-communityB.) improve their product based on standing

And this is why I am writing on PissedConsumer: the president himself emails me complaining to edit my review because my it stated the product wasn't perfect. I was accused of laziness, ignorance, and making "crappy statements." By the president of the company.

Now I've informed Nutty Buddy --a company that makes cups to protect man parts-- about what I honestly think of their product, and they took it in stride and are even considering sending a beta product of their new style.

GetRung's response? To complain to the MMA forum to the point where the admins remove the thread altogether.

GetRung went out of their way to remove the thread. Instead of researching a new and improved product they decide to *** and complain to the point of getting their way like a child does in a tantrum. The president of GetRung accuses, complains, whines, and ignores the truth in favor of stroking his ego.

Don't beleive me? Or think I'm exaggerating? Below is the email conversation:

FW: Post-Sales5 messagesSean Smith Sat, May 22, 2010 at 12:59 AMReply-To: ssmith.1@***.comTo: casey-----------@gmail.comCasey,

Well, thanks, I think. Am happy you are pleased, but not very happy aboutsome of the things you wrote, like:

"basically a glorified yoga mat: they'd be too painful to crash on bythemselves."

And...

"The only issue was settling for a relatively unknown company"...a risk?

Maybe you should contact any of the hundreds of commercial facilities wehave fit up of the years and see what they say. I think they would disagreewith you both on your description of the mats and of us. Did you not eventake 1 minute to review our website?

Glad you are happy with your project, but you should do a little homeworkbefore you make *** statements about product and companies. Having donethis for over 7 years and fitting up and sponsoring hundreds of mmafacilities and even sponsoring fighters, I take a bit of offense to thestatements you have made and would appreciate you editing those reviews.

We are not any risk and these are far from glorified yoga mats.

Regards,

Sean SmithPresidentGet Rung, LLCwww.getrung.com(p) 866.GET.RUNG(p) 480.981.8980 int'l(f) 480.699.8810

-----Original Message-----From: Review of your product [mailto:info@***.com]Sent: Friday, May 21, 2010 9:06 PMTo: info@***.comSubject: Post-Sales

DetailsTopic : Post-SalesE-mail: Review of your productComments: I've made a pretty honest review of yourproduct over at Amazon.com and SHerdog.com if you're interested.All I can say is keep up the great prices with a great product!

http://www.amazon.com/tatami-martial-------ing-grappling-interlocking/product-reviews/B0031QSTSA/ref=cm_cr_dp_all_summary?ie=UTF8&showViewpoints=1&sortBy=bySubmissionDateDescending

http://www.sherdog.net/forums/f67/getrung-mat-review-initial-impressions-121

Casey ----- Sat, May 22, 2010 at 3:05 AMTo: ssmith.1@***.comMr. President,

I have reviewed your site extensively before I purchased the product. I even took a gander at how the name "GetRung" came to be. Now as charmed as I am about your personality I believe I provided an honest and non-biased review. Alternatively, you have not only fueled these consumer reports of "GetRung has the worst customer service ever" (http://getrung.pissedconsumer.com/getrung-com-the-worst-customer-service-ever-200803****5249.html) WHICH IF YOU'RE TERRIBLE WITH CUSTOMERS THEN THAT'S A RISK FOR ME AS THE CONSUMER, but your personality toward your customer AS THE PRESIDENT is pretty...how do I say? OUTLAW. And I like that. I LIKE THAT A LOT. Not too many men in power using their balls these days. Too many stern statements from the UN and strong condemnations from the white house with NOT ENOUGH ACTION. And since you seem so proud of that set of stones you got I'd like to help spread the word with your rogue personality. You're a good man, Mr. President, with the power to become a great one.

KEEP THROWIN THEM STONES IN THE FACES OF YOUR CUSTOMERS. IT WERKS!

What puzzles me is that I've taken the time to research your company, your product, a sub-flooring system, and the time to write out TWO reviews--both addressing that although a relatively unknown company, there is no reason to doubt the quality of the mat. All you seem to focus on is the negative. Nevermind the positive message, four stars, and the enthusiasm to defend a small company. YOU DECIDE TO HASSLE THE CUSTOMER TO THE POINT OF ASKING THEM TO CHANGE AN HONEST REVIEW because you perceive it as "offensive." I HAVE NOT LIED NOR HAVE I FAILED TO SEE SOMETHING THAT A "INITIAL IMPRESSION" WOULDN'T IMPLY I MIGHT MISS.

Sir, I will not change my reviews until the time has come to state whether or not they're holding up in these next few months. I will however, be a man of my word and inform other potential customers of your tactful and wonderful nature.

I believe I've defended your company and your product. You interpret that as offense.Your paradigm of interpretation is not my problem. Thus, I will not be manipulated into changing what I believe to be a truthful response to a great product.

I informed your company because it's a smaller business than ZebraMats. I thought, "maybe they'd be interested in some of these smaller garage wrestlers and how their product is used in these settings." It would appear quite the opposite has happened.

Regards,

Casey ------Presidentwww.getbent.com[Quoted text hidden]Sean Smith Sat, May 22, 2010 at 10:50 AMReply-To: ssmith.1@***.comTo: Casey ----------Casey,

You obviously have a fair amount of time on your hands. considering we sell about 140,000 sq ft of this flooring a month, unknown IS the wrong choice of words. And in comparison to Zebra for interlocking mats, we sell far more than they do, FAR more.

Yes I have a set of stone, and yes there are some crackpots out there that just like to spew venom. I had hoped you were not that type. I still do take a bit of offense at your opinion of the mats and company as I clearly stated prior.

do what you need to, but keep the sarcasm out of it (your signoff in particular), it is unnecessary.

sean

From: Casey --------[mailto:casey.---------@gmail.com] Sent: Saturday, May 22, 2010 1:05 AMTo: ssmith.1@***.comSubject: Re: FW: Post-Sales

[Quoted text hidden]Sean Smith Sat, Jun 12, 2010 at 8:00 PMReply-To: ssmith.1@***.comTo: ssmith.1@***.com, Casey ----------Casey,

So from reading your post again, I see you have enjoyed pretty much blasting us out there and doing what you can to ruin our rep. Glad we could assist. can you please at least have the decency to remove our email addresses from the email we exchanged with you? you omitted yours but left ours in there and we are getting spammed off it.

first off, I think it is uncalled for you to post our email we exchanged privately. It was a discussion between you and I, not the whole world. First you post it and then you go and share the information with Jimmy at Zebra? Are you actually on a missing to damage my company?

I realize I am at risk with you simply posting this again, but I am hoping you have some decency and discretion to hold this privately. We would appreciate you removing our private correspondence from the post, at the least our email addresses.

Thank you

Sean

From: Sean Smith [mailto:ssmith.1@***.com] Sent: Saturday, May 22, 2010 8:50 AMTo: 'Casey -----'Subject: RE: FW: Post-Sales

Casey,

You obviously have a fair amount of time on your hands. considering we sell about 140,000 sq ft of this flooring a month, unknown IS the wrong choice of words. And in comparison to Zebra for interlocking mats, we sell far more than they do, FAR more.

Yes I have a set of stone, and yes there are some crackpots out there that just like to spew venom. I had hoped you were not that type. I still do take a bit of offense at your opinion of the mats and company as I clearly stated prior.

do what you need to, but keep the sarcasm out of it (your signoff in particular), it is unnecessary.

sean

From: Casey ------------[mailto:casey.-----------@gmail.com] Sent: Saturday, May 22, 2010 1:05 AMTo: ssmith.1@***.comSubject: Re: FW: Post-Sales

[Quoted text hidden]Casey -------- Sat, Jun 12, 2010 at 9:27 PMTo: ssmith.1@***.comBcc: Jimmypedro@***.comI have stated time and time again that the mats are fair. Have you read other reviews for them? Even DansMuayThai has stated the same thing, but they go as far as saying they DO NOT recommend them for business use. I know some studio's have implemented them into their gyms so please spare me how your business isn't unknown and how much it sells a month. The issue here is customer interaction on your part. You harass, hassle, demand, and make an attempt to control. I believe I have been honest in both my attitude toward you and my effort to inform future customers. If you believe sharing the email damages your company's rep then please ask yourself why that is. Is it because I've posted an email conversation? or because of how your attitude toward the customer is presented? Perhaps if I had taken the conversation out of context then I would understand your dilemma. However, these conversations are presented in full, and the only reason your company's rep would be damaged is because the president of said company feels the need to harass the customer. If you don't believe you've been harassing the customer then I will gladly lay it all out for you.

The mats are great. I've been putting them to the test: I haven't slipped from sweat buildup, nor has anyone been hurt by being slammed on them. I attribute this to both the quality of your mat and the implementation of the judo floor. If anything, I've already started setting aside money to purchase an additional 300 sq feet from your company. However, should you feel the need to continue your unprofessional course then I have no qualms shedding more money on Dollamur or Zebra.

I have removed your email for privacy's sake, because nobody likes spam. As far as making it my "missing" to damage your company, perhaps a little decency and discretion is required on your part: your attitude toward the customer affects your business, not me copying and pasting emails. Me copying and pasting our conversations is not against the law as we have made no prior privacy commitments nor have I broken any copyright laws. Thus, the conversations will stay. Again, if the conversations were taken out of context to make you look like the bad guy then the issue would be different and you would be justified. However, this is not the case. Although the email addresses are omitted, the conversation is in full and therefore the readers are free to make their own decisions.

And as far as "enjoying damaging your company" and you being "glad you could assist," I guarantee you've done all the work.[Quoted text hidden]

I too had an experience with getrung.com that I'd like to forget! Since the owner told ebay I was threatening to commit slander against him when I mentioned I would leave negative feedback for poor customer service (yes, really), I have decided to simply cut and paste our e-mail exchange so you can judge for yourself.

To set it up, I bought a rubber mat from getrung on ebay, and never received any e-mail communication from the seller after the purchase. A simple email request for a tracking number turned into a hailstorm of e-mails and getrung ultimately cancelling the transaction against my will. Stay away from this company for your own sanity! (Names removed to protect all involved)

Me:

Dear getrung,

Hi,

Just wondering if this shipped yet, and if so, what is the UPS tracking number? Thanks

GR:

shipped tuesday, check for the email from ups that evening, maybe in your spam folder. will arrive this tuesday.

Me:

If it went into my spam folder, it's been deleted. Please send the tracking number to me. I know you state it will arrive on Tuesday, but if I need to take time off work, it will come in handy so I can know if there are any exceptions...

Thanks.

GR:

please submit a tracking info request via our contact us page on the site and our ops center can respond to you. thanks,

Me:

So you were able to look up the tracking two emails ago enough to tell me it will arrive on Tuesday, but not provide the tracking number even though that's what was requested. And now you want me to go to a web site which you did not specify and submit a formal request? Great customer service buddy.

GR:

gee, thanks.

sorry you think so little of us. ever cross you mind that the information you desire is in a different business location???

you don't need to be a *** to get support, just use the systems that are in place.

thanks again.

Me:

Let's see who the *** was first.

I politely asked you for the tracking number. Instead of providing it like a good seller would, you assumed incorrectly that it was in my spam box. After you looked up the tracking, you refused to provide the number.

I guess in your world, "business locations" are so far apart that a simple email or phone call can't obtain the information you've already obtained once before and been requested for multiple times.

Your smug replies are amusing, but I'd much prefer the tracking number. I'll give you one more shot at it...

GR:

1) I don't have it, I simply can see what day you ordered and time and from that I know when it would have shipped and based on where you are when you will get it.

2) I politely asked you to request it via our site, which is the way we operate

3) now this?

have a little common sense and you won't waste more of your own time. If you just request it via the manner we stated, you likely would have had it by now. I can't do what I am not able, no matter how badly you think of me or our company. I have explained to you a simple way to get it, but instead you feel the need to insult me and us instead. I really don't appreciate that.

If you need the tracking number, please request it via our website, the contact us page, the email support section, tracking info option.

www.getrung.com/contactus.com

thank you.

Me:

1) Your link does not work.

2) Please provide the correct web address.

3) In an act of exemplary customer service, perhaps you could submit the request for me on this site that only you are able to access, given the enormous debacle you've turned this into.

By the way, I don't appreciate you speculating when an item will arrive without viewing the actual tracking information. A large corporation like yours should know that UPS has shipping exceptions all the time...

Waiting...

GR:

sorry, here:

http://www.getrung.com/contactus.html

Me:

(submits request on web site)

GR:

HERE IS THE UPS TRACKING NUMBER FOR YOUR ORDER.

1ZXXXXXXXXXXXXXX

THIS WAS SHIPPED 1/26 AND SET TO ARRIVE 2/2

THANK YOU

GETRUNG.COM

Me:

Thank you. That wasn't that hard, now was it?

Hard to believe such efficient service could come from such a huge corporation like yours... ha.

GR:

I am sorry, but this is not [name removed], he is the owner of the company. I am [name removed] in our operations center.

Is there an issue I can help you with?

let me know, thanks.

Me:

Yes, you can tell [the original correspondent] that taking the five seconds to fill out the form on his web site HIMSELF would have spared him a negative feedback and all 1 star DSRs, but since he preferred to waste both his and my time, and was too lazy and smug to provide even rudimentary customer service, he will get exactly that.

GR:

I am sorry you are so bitter over this, not sure what the issue is to make you so wrathful. Did we not ship out the product exactly as committed for exactly the price you expected? you are really going to be that vindictive based on the owner not fill out a form for you (that I did ask him and he did say he directed you to that and it pretty much just pissed you off). Sorry but that is our process to ensure that emails come from the customer and we are able to respond to them directly.

I guess you can do what you want and we cannot stop you, but I don't think we deserve you doing all that. If you are simply going to go that route, we would jsut assume eat the shipping costs, intercept the package, and refund your money. We don't have the need or desire to work with people who are simply *** bent on ruining others. I'll wait until the end of day sunday for your response before I request UPS to return the product and then file with ebay to undo the transaction and then refund your money.

So I prefer you not waste more of either of our time as well, please simply advise us if you are going to be honest about the entire transaction (and generally being a good person) or you are going the *** bent route and we'll take care of the rest.

Me:

It's funny to me how much of an ordeal this order has already been. And how absolutely sure you are of the soundness of your policy. How does submitting that insecure web form assure you any more that I was the requester anymore than Mr. Smith himself typing it in and relaying it to the same email he's been wasting time bantering back and forth for the past 48 hours?!

Keep that package coming bud. I don't expect there to be problems with it since you say it shipped on time and the vast majority of your customers have good things to say.

I guess if inquiring about tracking and calling a seller out on poor customer service to warn other potential buyers makes me "vindictive" and "pissed", there's not much I can say to change your mind. The negative and poor DSRs will only be geared toward poor customer service unless there are other problems which I don't anticipate (should I?)

PS - this would be your cue to "make things right". And no, I'm not asking for money, but maybe a apology that doesn't begin with "I'm sorry you're so bitter!" Lol...

GR:

after consulting with [the owner], we have decided it is in everyone's best interest to cancel the transaction in full. We have canceled the purchase on ebay (ebay has sent you a notice to confirm this), we have refunded your payment in full, and we have placed an intercept on the package to return to us.

Thank you.

Me:

I did not want a refund, and you supposedly gave me the option to cancel the transaction or not.

I told you not to, but you did it anyway. You certainly do reserve the right, but to do so after pretending to give me a choice is, again, horrible customer service. But what should I have expected, right?

GR:

no, you brought this on yourself, and as I stated, after consulting with the owner, WE agreed on this route. Just being up front and honest as we always are. We did everything we could for you and all you did was threaten us. So why would we complete this???

have a nice day, please do not respond, and take your business elsewhere.

Me:

And I will be up front and honest as I always am. I am well within my right to leave negative feedback when I receive horrible customer service. It is not slander because it is the truth.

And I am within my right to continue to respond as long as you keep emailing me. I am saving each email you send so I can publish this exchange on several web sites in its entirety. Sorry if that's a threat you do not like, but you brought it upon yourself, and they are your own words. Not slander.

So please feel free to respond, or not. It only demonstrates your immaturity as a person and company.

Hey, I contacted "Get Rung" because they advertise on their website that they sponsor Combat Sports Athletes and that those interested in sponsorship should e-mail them. As a competitive amateur boxer, I inquired about the details.

There was not a link to an e-mail address like they stated, but a box where you could submit messages. I wrote a short message explaining who I was, my boxing accomplishments, and details of my competition expenses that sponsorship would help with. I then submitted my message. I recieved an e-mail reply that stated "thanks for sharing your life story, but I do not know what to do with this message".

I perceived this to be rude; but gave the man, Sean Smith (who informed me that he was the company's president), the benefit of the doubt considering that you can not always tell how something is meant when it is written. I wrote back and politely stated that on his site he told fighters to contact him about sponsorship, so thats why I wrote him. He then sent me a series of e-mails belittling me, being disrespectful about my boxing career, and then said "you have *** for brains" as well as "you made an *** of yourself". I maintained my respectful cordiality and informed him that I would contact the "Better Business Bureau".

I have saved the full transcript of my correspondence with Mr.

Smith and would be more than happy to submit it as evidence. Thank you for taking the time to read my complaint

Beware of Getrung. The prices are good, but they don't know how to ship out products by UPS or answer their phone in a timely manner. I spoke to UPS about the delivery problem and they confirmed that Getrung screwed up the labels. I passed this information on to Getrung and got a very nasty response.

The president, "Sean" responded to my complaints about delivery times in excess of 10 days and their lack of telephone service with a weird mixture of sarcasm and whining.

Per the other complaint lodged about Getrung and Sean, his emails are incredibly unprofessional. There are other vendors that sell this product. Check them out.

My wife and I ordered the baby flooring product from this company and called to find out if they could include a border for it at whatever the cost. We had found the same product a 1 1/2 x's thicker for the same price and with a border somewhere else. The owner of the company called me back and let me know that it was my problem not his and there was nothing they would do to help. We have since had e-mails back and forth. As you can see this may be the worst customer service ever.

> ----- Original Message ----> From: Jason > To: info@***.com> Sent: Tuesday, March 11, 2008 9:04:22 AM> Subject: Customer Service> > I am writing this e-mail in response to your very poor and > unprofessional customer service department.> After> ordering your baby flooring product I contacted your company to find > out if the border was included.I was wondering if your company could > do anything to help as far as supplying a border since another store > offered the product at the same price at 5/8" thickness with aborder. > I received a call back from a gentlemen who was extremely unhelpful > and rude when I posed my question. Your customer service> representative informed me there was nothing he could do to help and > if that I had a problem with the product I could pay for shipping > costs in both directions to return it.> I> can assure you that any web forums that my wife or myself belong toas > well as any persons we currently know or encounter in the future will

> be made aware of the grave disappointment we have in your company.> You> can be certain I will NEVER do business with your company again and > will find time to do what I can to inform others to not make the > mistake I did in placing an order with you. I hope I have not takenup > to much of your time since there are many other customers that you > need to be separating from there hard earned money. I do not expect a

> response since I am sure your company does not care about there > customers satisfaction as long as you receive your payment.> > > Sincerely,> Jason

--- Sean Smith wrote:

> Thank you very much for writing, you spoke with me, and I am the > owner. I am sorry you are so upset, but the product clear does not > come wtih borders and our return policy is stated on our site. I > can't help it that you seemed in shock that we don't have extra > borders...is that my fault?> > I was not rude at all, thank you very much. I am glad you feel you > have so much time to champion such as cause...one simply caused by > your ignorance and disbelief.. Again, we tried to help in answering > your questions...I can't help it if you simply don't like theanswers.> > have a nice day.> > sean>

-----Original Message-----From: Jason Sent: Wednesday, March 12, 2008 6:00 AMTo: Sean SmithSubject: Re: Customer Service

I find it intresting that such an intelligent man as yourself does notknowhow to spell or use spell check when replying to a matter concerningyourbusiness. I would also like to compliment you on your use of syntax.Themeaning of any of these words can be found at the following website sothatyou may be able to further understand the english language.www.wikipedia.com

> This is the "OWNERS" final response. By spamming my e-mail they have made it impossible for me to now return their product

would it be clearer if I simply wrote bite me loser?

give me a break. you obviously have way too much time on your handsandhave no grasp on reality. so keep digging for what you think may beinsultsbut know that nothing you can say or do will affect me...remember I amrubber you are glue...

enjoy

your email address has been submitting to 3 online service black listsandalso included in our corporate spam filter so we will not receive anyfurther communication from you.