Service was never provided as agree and Paid in advance

On October 1st we requested a new ticket to be completed regarding a credit card service company to be upgraded or changed from the one we had, this new company will provide better rates for our business for credit card processed on our site www.wekickthepartyoff.com at that time Andrew from get leads fast said it will take only a couple of days for the service to be completed, he requested a payment of $150.00 but we have the Silver Management service which include unlimited hours on requests and secure hosting for hour site which we think we did not have to paid for this service, anyway we need it those changes to be completed right away and we agreed with Andrew to paid $100.00 upfront to have the ticket done in two or three days the latest, (we have all emails containing this information if requestd by media or BBA if requested) they started the process but never finish the job, as a result we were not able to process any credit cards for the service we provide on our site www.wekickthepartyoff.com during the entire month of October and the begining of November 2015, not only that but the site did not work correctcly as it did before, not allowing customers to make reservations through our site, I contacted Andrew from Getleadsfast several times about this issue, he said that it was not our site or their system but all issues came from the credit company we were trying to use, we had support from the credit card company as well but it is a fact that People on Getleadsfast do not know what they are doing, at the beginning of November the entire oscommerce of our site went down and not only we were not able to process credit cards but the entire shopping cart was empty, when contacted with Andrew he said that he did not delete anything that probably was me who did the changes when I did not have even access to the cpanel, he said that he can get back the system or the page at the end of that week but he need it $150.00 to be paid in order to finish the job, I told him after all the issues that we went trough and all this money that we lost during the entire month of October that I will paid him after he finished the job but Andrew say that he wont do it until they get paid, we ending paying $150.00 more and the site never came back or issue was never resolved. I ended paying a Freelancer which is a oscommerce specialist and site developer to fix the issues from us. Getleadsfast never resolve those issues for us and never did anything to resolve any issues but requesting more money than the $150.00 that we already paid to them each month for the Silver-management service that we supposed to have. We ending choosing a new hosting company and building a new site because www.wekickthepartyoff.com never came back as the way it was before through getleadsfast, I asked Andrew to get the access to the cpanel to fix the problem but there were to many issues on the old oscommerce that we had that was never upgraded and we were nothing we could do, that is why we build a new site with a new domain and new format to make our site comeback to life with a new hosting company and paying a oscommerce developer for all this new changes. I told Andrew that I wanted to move to a new hosting company after having all this issues but not only they never finished all the requests but they were asking more money to transfer the domain name which was registered from the beginning by me back on February of 2009 ( I own the domain name for the site ), and he said that what we are suffering was our fault for not upgrading the system after many times they told us that we need it to make an upgrade, well how convenient to say that now from them when they never did until we get into the problem, I told him that If I he knew what was coming what does he ask to be paid twice for a service that he knew he will not be able to complete. The site is now down or suspended by them after we told them that we do not need the services by them anymore, the domain name is registered and own by us but they now want more money to provide the release the domain name.
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ID
#750020 Review #750020 is a subjective opinion of poster.
Reason of review
Bad quality

Getleadsfast Web Design Review from Bronx, New York

I paid Getleadsfast.com to build a website ($1250) and the convinced me to pay an additional $1500 for management of the website once it was done. They never built the website, then the owner Don Marriot cursed me out when i asked for my money back. Their manager, Andrew Myer continously lied to me about why the website wasn't completed. I would not do business with them again. I lost $2750 and got absolutely nothing in return, on top of other cost for phone lines, internet, ect i spent to start this small business. They are very unprofessional, untrustworthy, and incompetent. Let the buyer beware
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1 comment
#1049781

Getleadsfast will take your money and run.Don't trust

Andrew Myers or any one at GLF.

ID
#691542 Review #691542 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Poor customer service

About

Getleadsfast Terms of Service
The term of this contract shall begin on the date of the first payment, and shall continue for a indefinitely until either party terminates. Please note: Any cancellations requires 30 days prior notice in writing to avoid any further charges. Provider accepts all Major Credit Cards, including PayPal and Check Draft. If client wishes to change or STOP payment method, Client must notify Provider in writing by the first of the month so that charges will not automatically be accrued against this credit card. Additional Services/Expenses: Any service or product not outlined in the agreement between parties shall be constituted as additional services and will be billed at the current rate of the Provider. Provider reserves the right to change pricing and/or payment amounts and/or schedules for any of its products/services.
To read more: http://www.getleadsfast.com/terms-of-service/
Getleadsfast FAQ
To read more: http://www.getleadsfast.com/faq/
Summary

Headquartered in Nixa, Missouri, Getleadsfast is a full scale provider of services for e-commerce businesses offering web design and custom programming. From the very start of its operations in 2002, GetLeadsFast LLC has been collaborating with both new ventures and large corporations. With its cutting edge stack of solutions, the web design and marketing firm assists companies with revenue generation by improving visibility and presence of their enterprises on the web. Employing qualified PHP programmers, UI/UX designers, skilled SEO managers and content writers allows GetLeadsFast LLC to generate more leads and increase sales for business owners who entrust their website to the company.

Getleadsfast reviews and complaints

Getleadsfast is ranked 41 out of 303 in Web Design and Development category

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