70 CLAIMED LOSSES
3 TOTAL REVIEWS
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My account has memorilized i am alive its my personal account on my son name some one misinformed ypu
sir my personal account has memorilized some one misiformed you
Getdefensive.com is a scam
I recently completed the 6hr course for driving safety from getdefensive.com and I was charged a fee of 25$ for not typing my checking account # in correctly. There is a warning under the screen I was told however what upset me is that there is no way to know you have made an error and the website allows u to continue the whole course and I was not notified of this mistake until days later. They refused to send me my course completetion until I paid a 25$ fee which is the same fee as the course. A 100% penitaly for something their course website should alert you of. They called this a defaulted payment and told me they could not waive the fee because that is what my bank charged them. So I asked if I called Chase and asked them to refund to charge if they would waive the fee. They stated that if you can get the bank to do this to call back. I called Chase and they had not charged a fee at all (THEY LIED TO ME) so I called right back and after being on hold for 30min to talk to the Manager "Norma" then hung up out of frustration. I called back and was transferred to Norma and showed me no respect and asked if I was ready to pay 50$ for the course and the charge. I told her my bank did not charge a 25$ fee and she said their bank charged them a fee. I PAID AFTER GIVING A LESSON IN ETHICS & promised myself to put this review out there for everyone to see!!!!!! The company is based out of LA & I have read multiple reviews from others that have stated that this company tries to fine you like a ticketing entity themselves and waives their course completion over your head like a carrot unless you pay up another a 25-50 for various BS reasons. STAY AWAY!!!!!!! ALL COURSES ARE BORING BUT THIS CO. IS A SCAM NOT WORTH ADDITIONAL STRESS DD COURSES ARE BAD ENOUGH TO HAVE TO GO THROUGH DONT RISK MAKING YOUR EXPERIENCE WORSE WITH THESE CROOKS!!!! GETAWAY!!!!!!!!! dont GETDEFENSE.COM
Texas, United States
Reason of review
Poor customer service
Getdefensive.com not sending certificate
I completed online defensive driving course, and getdefensive.com refused to send me the completion certificate. In fact they charged me more money. I recently spoke with a manager, by the name of Norma, who just hung up the phone on me. She was very unhelpful and rude. I was unhappy with the unfair treatment provided to me after paying for online defensive driving service in which I successfully completed the course and never received a certificate. After calling customer service, I was told I would have to pay additional fees in order to received a certificate of completion due to "a computer system that automatically charges" for a certificate after 30 days. Speaking with a manager was no help. I completed the course on: 10/13/2014. Now if by actions of my own I had lost this certificate, I would gladly paid the fee; however, I had never received the original in the first place. This practice is unfair at best, and may be illegal. I now have a court summons from the City of Austin, Municipal Court to explain why I failed to comply with paperwork. The customer service personnel provide no means of solution, other than to charge me more money for something I already paid for. I would like a refund for the additional money I have to pay to receive my certificate of completion.
Reason of review
Problem with delivery
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