Anonymous
map-marker Philadelphia, Pennsylvania

Question

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I want to get my discount, but there is no way to do it

I need to talk about it

Please reply me for my question

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User's recommendation: Having a number someone can call

Barbara B Mvy

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Verified Reviewer

I need to reschedule the dates for my reservations

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I have sent messages to Getaway House since Wednesday February 28th, regarding my reservations. I have followed instructions.

I have provided the new dates and yet I'm not getting a resolution to my request. Unforseen circumstances have caused us to have to reschedule our dates. What looked like a simple request is turning into unnecessary stress.

It's real simple, change the dates. Please and thank you.

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Pros:
  • Pictures look great on the website
Cons:
  • Customer service is not great or good

User's recommendation: I don't have any advice, that's why I'm here. I would go with a company has a phone number to customer service

Mona L Nou

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, England

Complaint

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Getaway - Complaint

Booked hotel at Quality Inn in Opelousas and most disgusting hotel ever should be shut down. There was sign said remodeling entire building needs to be tiers doen.

Around base boards so much black mold in plain sight the one chair had greenish looking mold growing on it toilet and tub stained really bad the fire alarm superglued to ceiling smell of mariuanna in hallway. We left went to concert more we thought decided could not stay in such filth so drove 2 hours home never went back to hotel.

I want my money reimbursed hotel said cannot send due to cancelation policy. I would not even let my dog stay there

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Loss:
$119
Pros:
  • Answer phone quickly to make reservation
Cons:
  • Cannot get anyone on phone with complaint

Preferred solution: Full refund

User's recommendation: Quality Inn Opelousas disgusting

Darko A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pompano Beach, Florida

Payment issues

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Getaway - Payment issues

My card was blocked and couldn't process the payment of $21. Please give me a call back at 207/266-**** so i can make this payment. Thank you!

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Anonymous
map-marker Houston, Texas

Cancelation

Helped me figure out how to reschedule stay at Getaway home. Very much appreciated knowledge and patience Highly recommend

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Nyles Wjq

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Verified Reviewer

I would like to know wot I'm paying the 29 pounds...

I would like to know wot I'm paying the 29 pounds a month for wat don't wots for I would like to cancel plz

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Travel Expert Talks

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Oct 30, 2020

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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