New Reviewer

Buy from Rio Grande

This is an update to yesterday’s complaint against this company. BUYER BEWARE!!! No I don't recommend them anymore. They have become very shady. They used to be good and honest. Not anymore. They rip you off on the shipping charges and charge HIDDEN HANDLING FEES! They were covering up their incompetence for not shipping it sooner. STAY FAR AWAY. USE RIO GRANDE! This company was very nasty to me for the mistake THEY made. This Mr. Harsh was very nasty. I told him I want it in WRITING that I was going to be refunded for the shipping and handling. He hung up and was very rude. These people are crooked! THEY are the ones who are “unprofessional”! I spoke to a “Sekou Williams”, operations manager; he stated he would refund the shipping. Spoke to Mr. Harsh and he said he would either call or send email stating he would refund shipping and handling. Stated I was unprofessional and hung up on me. Very nasty. 3:20PM 11/13/19. Stay VERY far away from them. These people charge you hidden fees that should have been on a receipt! This Mr. Harsh (perfect name for this guy) stated “IF ASKED”, they would give you the breakdown of the fees and cost! They won’t tell you up front! No, I will no longer be doing business with this company for SURE now! This is why they were graded a B-minus in the Better Business Bureau. GO TO RIO GRANDE!
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ID
#1707151 Review #1707151 is a subjective opinion of poster.
Pros
  • Closer in location
Cons
  • Hidden shipping and handling fees
  • Will not disclose shipping and handling fees unless asked
Reason of review
Pricing issue
Loss
$22
Preferred solution
Price reduction
New Reviewer

Buy your tools from Rio Grande

I just filed a complaint against this company with the Better Business Bureau. They ripped me off on the shipping! I did not ask them permission to upgrade on the shipping. I purchased a new Foredom foot peddle that was 63 dollars and change. I wanted them to ship it UPS GROUND since I refuse to use FedEx - they are the worst shipping company on the planet. So I called today to check on my order to make SURE they shipped it UPS GROUND. She admitted it wasn't shipped yet and they gave me a tracking number that didn't work. The next thing I know, I received an email of the receipt NOT SHOWING THE BREAKDOWN OF ALL THE CHARGES!!!! They are hiding their mistake for not shipping it out sooner by "upgrading" on the shipping. I will dispute this charge on my credit card once it posts. Stay FAR away from this company and use Rio Grande. They are cheaper and a lot more honest! Gesswein in the Better Business Bureau was rated a B-!!! That's very telling. They show one complaint "unanswered". This is not a kosher company anymore. Stay away.
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1 comment
#2001405

Xanax?

ID
#1706698 Review #1706698 is a subjective opinion of poster.
Service
Gesswein Shipping Service
Pros
  • Can choose shipping carrier
  • 800 phone number to order by phone
Cons
  • Do not show the breakdown of all the costs
Reason of review
Pricing issue
Loss
$15
Preferred solution
Price reduction

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