New Reviewer

Car is a lemon

New car purchased, leaks every time it rains, electronic malfunction, Sales manager has no integrity and they do not stand behind their product

User's recommendation: Stay away.

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ID
#1977048 Review #1977048 is a subjective opinion of poster.
Service
Gervais Lincoln Customer Care
Cons
  • Lacks integrity
Loss
$75000
Preferred solution
Full refund
New Reviewer

Gervais Lincoln Customer Care Review

Had a very bad experiences with Lincoln service we have been purchasing Lincoln's from the same dealership for a very long time. The service department has proven themselves to be very unprofessional and is the sole reason we will no longer be purchasing cars at that dealership. The best part we leased another vehicle a week prior to this incident where one of their technicians or someone smoked in the loaner vehicle and they decided to blame the customer without doing their homework first. when the customer knows he's right he is not going to allow them to take advantage of the situation. they should check their technicians and see who is smoking what in their loaner vehicles. It's a shame that it had to come to this but when the customer knows he is right he's not going to let someone tarnish his reputation or allow them to blame the customer for something one of their employees did. in reality they should be treating us with a lot more respect and decency, they should give them classes on that. One of the worst experiences I've ever had servicing a vehicle. our company will no longer be purchasing vehicles from them and our associates who also purchase cars from them will follow our lead. Good luck with that
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ID
#992744 Review #992744 is a subjective opinion of poster.
Service
Gervais Lincoln Customer Care
Reason of review
Poor customer service
New Reviewer

OVER CHARGED MY FATHER IN LAW

MY FATHER IN LAW WENT FOR A STATE INSPECTION , WAS TOLD HE NEEDED A TIRE , WIPER BLADES , THIRD BRAKE LIGHT BULBS . NEVER SHOWED HIM THE BAD ITEMS , JUST SAID YOU NEED THESE OR YOU WILL GET A REJECTION STICKER ! THE TIRE WAS PURCHASED THERE , HAD APPX 100 MILES ON IT .THEY SHOULD DONE SOMETHING FOR HIM , ALSO THE TIRE HAS BEEN DISCONTINUED [ OLD INVENTORY ] HAVE WAS CHARGED $ 32.00 FOR REGULAR WIPER BLADES [ 2 ] THE RETAIL IS $ 10.17 EA [ $ 20.34 ] THEY CHARGED HIM $ 39.00 TO REPLACE THE BRAKE LIGHT , IT IS A 10 MINUTE JOB . I CALLED ON HIS BEHALF BECAUSE HE IS NOT IN GOOD HEALTH , THE SERVICE ADVISOR & MANGER ARE THE RUDEST PEOPLE YOU WOULD EVER WANT TO TALK TO [ TOTAL IGNORENT JERKS ] THAT PLACE IS A TOTAL RIP OFF !!! I KNOW OF WHAT I SAY BECAUSE I HAVE BEEN IN THE AUTO REPAIR BUSINESS FOR 40 YEARS , OWN MY OWN SHOP FOR 22 YEARS . AND THESE SOB'S SLEEP AT NIGHT AFTER TAKING ADVANTAGE OF ELDERLY PEOPLE !!!!
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ID
#709026 Review #709026 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Cons
  • Over charged
Reason of review
TAKING ADVANTAGE OF ELDERLY PEOPLE
Preferred solution
Let the company propose a solution

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