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Defective product, HORRIBLE Customer Service

Gerson Company - Defective product, HORRIBLE Customer Service
Original review updated by user Jan 14, 2022
GOOD LUCK CONSUMERS!!! Was given a 6 piece LED Candle set with timer options as a gift from a friend who resides out of state. Set up candles on timer, one doesn't work. Contact Gerson customer service, (if anyone, eight hundred , four, four, four- eight one seven two) and spoke to a rep...Thomas. Examined situation, and he stated..they do not deal with consumer, only retailer. So, contact whoever bought it and let them return item...have a nice day!..and hung up. style="background-color:

User's recommendation: Buyer Beware!!

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#3257967 Review #3257967 is a subjective opinion of poster.
Lewes, Delaware
Preferred solution
Since noone was able to assist me..or guide me down a path of possible issue other than contact person who gave me gift, so they can return, reissue a new 6 piece LED Candle set...itm./art. 1508366 Replace the 6 piece

Defective Christmas Water Lantern

Good morning! I am not sure that I have the correct company. I received a beautiful Christmas water lantern as a Christmas gift. It is not working properly and i wanted to know if I could exchange it for a new one. Can you please assist me with this problem? Thank you! Have a good day and stay safe!! Deanna Pierson
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#2392096 Review #2392096 is a subjective opinion of poster.
Rochester, New York

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