Dishonesty and lies
I bought a car from Gerry lane on Saturday May 25th 2019. After going to get the car the following Monday I noticed the bumper was damaged on both sides. So I brought the car back to Gerry lane for repairs. They fixed the bumper it stayed in place for about a week then popped back out. I noticed this while I was washing the car, then I noticed something else. The heel liner was missing on the passenger side of the car, I told the salesman about it and he said and I quote " The recon report said nothing about a missing wheel liner" he didn't know that I have a picture of the car on the day I bought it showing a missing wheel liner. not to mention the inside of the wheel well was damaged to the point that a wheel liner could not be secured inside it. I then looked on the drivers side which did have a wheel liner and noticed the same thing. The damage on both sides of the car was identical. I spoke to the manager about it and he says there's a lot of he say she say going on and he wanted me to lie and file an insurance claim about damage that was not my fault.
District 6, Louisiana
Reason of review
Damaged or defective
anything that doesnt involve me taking resposibility for damage i didnt inflict.
Gerry Lane service nightmare!
Under the mistaken idea that the dealership's service could complete a relatively easy job correctly, (even though it might be somewhat pricey) * They charged me for unauthorized work * Left parts out or unsecured (bolts missing so the part was just flopping around. Discovered after inspection when wife came home with the vehicle * Did not even re-install a bracket that had to be moved to complete the job (not bolted in place and not even positioned correctly) * Crossed ignition wires to the vehicle was miss-firing badly when it left the dealer (It had NEVER had a miss or any other problem prior to this). * The service engine light came on right after it left the dealer parking lot! (Never had a problem like this prior to the service) *Attempted to claim that the problem must have been preexisting or that someone else had caused the issues. Had to take the vehicle to an independent service to find the cause of the miss-firing ignition and service engine light
Baton Rouge, Louisiana
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