New Reviewer

Insurance claims not valid

I have been going to Gerber dental for a little over a year now. Back in April I was told I needed a crown on a tooth and also the tooth behind it needed work. I had the crown work done which normally happens in 2 visits , not there. In the meantime in July , I got a really bad toothache on the tooth the crown was on, I got an infection . Went back the next day to see what was wrong , saw a different dentist than the one who did crown. He stated I needed a root canal and said the tooth behind it never had any issues. I got a bill for the dentist that had seen me from Gerber for an evaluation. Called and said this is related to the same tooth I shouldn't of been charged. Billing said it was a different dentist so why they charged me. My insurance denied the claim which I knew they would . Your only allowed so many evaluations I questioned it because their should of been no charge. I had the root canal done and now still having issues with the tooth . Dentist said I needed to go see an endodontis . I explained to them that this wouldn't be covered by my insurance, the dentist at Gerber said if it wasn't they would pay for it. Anyhow it wasn't covered so now I'm stuck with $120 charge. THe billing department at Gerber claims they never said that, and the tooth still isn't right and now they want me to go see another specialist. The billing said they don't guarantee their work. THey charge you for every little thing but don't guarantee their work. What kind of company does that?
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ID
#1396089 Review #1396089 is a subjective opinion of poster.
Location
Hooksett, New Hampshire
Service
Gerber Dental Group Dental Crown Service
Reason of review
Being over charged
Loss
$182
Preferred solution
Full refund

Claims to insurance company

Had a crown put on a tooth and then had complications, had to go back and have a root canal on the tooth . When I went back they charged me for another evaluation for the tooth. Now the having a problem with the root canal they had to send me to a endodontis for another evaluation because they did it wrong. Told them my insurance wouldn't cover it , the dentist at Gerber said that if they didn't Gerber would pay for it. They didn't cover it because this is considered another evaluation , now they won't pay for it , claim they never said that. Your only allowed so many evaluation on an insurance a year. If this is pertaining to the same tooth your not suppose to be charged another evaluation if your having problem and the same dentist or dentists that work in that practice. They claim it was a different dentist that looked at the tooth after the 2nd crown was put on . Ended up with an infection , I still don't have my permanent crown on because the tooth is still not right. I was told by the billing office that they don't guarantee their work at Gerber dental. They now want him to go see another specialist because the root canal they feel is not done properly. So now I'm stuck with 140.00 worth and my tooth still isn't right.
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ID
#1396035 Review #1396035 is a subjective opinion of poster.
Location
Rochester, New Hampshire
Service
Gerber Dental Group Dental Crown Service
Reason of review
Problems with payment

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