Gerard Cosmetics
Gerard Cosmetics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gerard Cosmetics has a 1.4 star rating from 3 reviews; overall sentiment is negative with recommendations saying "Don't buy from Gerard Cosmetics" due to missed or wrong orders and slow or absent responses.
Key Takeaways for Future Customers
- Check recent Gerard Cosmetics reviews for repeated shipping delays before ordering.
- Expect limited customer service channels and possible delays resolving missing items or applying discount codes.
Negative Feedback / Risk Areas
- Frequent complaints about orders not arriving, wrong items, and no timely email responses.
- Issues reported with discount codes not applying and difficulty obtaining refunds or status updates.
Positive Feedback
Reviewers note attractive discounts and special offers are valued, though product diversity and customer support rank poorly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gerard Cosmetics has a 1.4 star rating from 3 reviews; overall sentiment is negative with recommendations saying "Don't buy from Gerard Cosmetics" due to missed or wrong orders and slow or absent responses.
Key Takeaways for Future Customers
- Check recent Gerard Cosmetics reviews for repeated shipping delays before ordering.
- Expect limited customer service channels and possible delays resolving missing items or applying discount codes.
Negative Feedback / Risk Areas
- Frequent complaints about orders not arriving, wrong items, and no timely email responses.
- Issues reported with discount codes not applying and difficulty obtaining refunds or status updates.
Positive Feedback
Reviewers note attractive discounts and special offers are valued, though product diversity and customer support rank poorly.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Los Banos, California
Never got my order
- Two orders placed the same day; one delivered, the other not.
- Ticket #289147 filed April 3 for order 20071****; missing item not delivered.
I made 2 orders on the same day. I got 1 of my orders but not the other.
I put in a ticket #289147 on April 3rd. For order 20071****. And today is April 13th. Where is my order?
It wasnt delivered to me.
I would like a response & my items that I ordered. Please respond promptly as I have contacted you several times & no response.
Thank you,Betty Miller
User's recommendation: Don’t buy from Gerard Cosmetics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my products
- Only 2 of my products arrived; confirmation said all were delivered, there is no customer service number, and I plan to contact the BBB.
I will never order from this company again ! I only received 2 of my products but received a confirmation email saying I had received them all!
There isnt a customer service number to contact! I will never order from them again Im highly disappointed this company is a scam and I will contact the BBB
- Received 2 of my products
Preferred solution: Deliver product or service ordered
I added my discount code and it didn't apply
I got a discount code kittens from desi danger and it worked but when I check out and order was complete it did not apply it
Preferred solution: Price reduction
Barrie, Ontario
To add to my order before shipping
- -Sedona arrived; I wanted Vegas in the same order to save shipping.
- -I did not receive a reply; I still want Vegas lipgloss and ask to waive shipping.
I ordered a matt lipgloss called Sedona and then on the same evening I found another lip gloss called Vegas that I wanted to order in the same order as the sedona to save me the $12 of shipping cost. You never got back to me and then I received the sedona today on its own.
I still want the Vegas matt Finnish lipgloss very badly but don't think I should be penalized shipping costs because you did not answer my email on time. I am prepared to recommend the lip gloss to anyone who asks as I found you from a client of mine and will do the same for you if you waver the shipping.
Let me know how you want to proceed. Wanda Nayduk
Wrong order
I received the wrong order and would like to discuss it with someone please
Westfield, New Jersey
Gerard Cosmetics - Cosmetics Review from Westfield, New Jersey
- Repeated complaints on Instagram about slow shipping and poor response.
- The issue remains unresolved and the reviewer says they won't buy again.
If you look at this company's Instagram, it is riddled with complaints about their service. It is the same gripe over and over; they take much longer than promised to ship and they seem to be very slow getting back to the people who paid for their products in good faith and are right to question the whereabouts of their orders. It is amazing that they have all the time in the world to post on Instagram, yet they can't be bothered addressing the issues of their actual customers.
This happened to me. I ordered, paid and for weeks there was no package and no response. When I did finally receive an answer, I got the most astonishingly condescending email speaking to me as if I were a child.
Just a tip: however cool and friendly you want your company to appear, please keep in mind that you are still conducting a business transaction and it is in very poor taste to address a customer as "sweetie".
My issue is still no resolved and I am pretty sure I will not be buying from them again.
Las Vegas, Nevada
Gerard Cosmetics - Lipstick Review from Las Vegas, Nevada
- Nearly $60 paid for lipsticks that have not arrived.
- Order is processing and should ship by Monday or Tuesday; domestic shipping 7-10 days.
I shelled out nearly $60 for some lipsticks which have not arrived. I contacted the business via email and was told this
Alexis (Whitening Lightning)
Apr 11, 18:53
Hi Jasmine,
Thanks for contacting us! Your order is currently still processing, but should ship out by Monday or Tuesday :) Domestics shipping also usually takes about 7-10 business days to arrive.
Thank you for your patience!
Alexis
Never before have I had to write to customer service via email, because they do not have a business phone number on their website. None of my answers have been answered and they are absolute cons. Truly disappointing and I think someone should intervene and shut this business down. Do not purchase from this company!
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