Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Los Banos, California

Never got my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gerard Cosmetics - Never got my order
I made 2 orders on the same day. I got 1 of my orders but not the other. I put in a ticket #289147 on April 3rd. For order 20071****. And today is April 13th. Where is my order? It wasnt delivered to me. I would like a response & my items that I ordered. Please respond promptly as I have contacted you several times & no response. Thank you,Betty Miller
View full review

User's recommendation: Don’t buy from Gerard Cosmetics

Melinda W Dhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my products

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I will never order from this company again ! I only received 2 of my products but received a confirmation email saying I had received them all! There isnt a customer service number to contact! I will never order from them again Im highly disappointed this company is a scam and I will contact the BBB
View full review
Loss:
$59
Pros:
  • Received 2 of my products

Preferred solution: Deliver product or service ordered

Shannon R Pyt

I added my discount code and it didn't apply

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got a discount code kittens from desi danger and it worked but when I check out and order was complete it did not apply it
View full review
Loss:
$50

Preferred solution: Price reduction

Anonymous
map-marker Barrie, Ontario

To add to my order before shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a matt lipgloss called Sedona and then on the same evening I found another lip gloss called Vegas that I wanted to order in the same order as the sedona to save me the $12 of shipping cost. You never got back to me and then I received the sedona today on its own. I still want the Vegas matt Finnish lipgloss very badly but don't think I should be penalized shipping costs because you did not answer my email on time. I am prepared to recommend the lip gloss to anyone who asks as I found you from a client of mine and will do the same for you if you waver the shipping. Let me know how you want to proceed. Wanda Nayduk
View full review
Lew Cay
map-marker Richardson, Texas

Wrong order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received the wrong order and would like to discuss it with someone please
View full review
Anonymous
map-marker Westfield, New Jersey

Gerard Cosmetics - Cosmetics Review from Westfield, New Jersey

If you look at this company's Instagram, it is riddled with complaints about their service. It is the same gripe over and over; they take much longer than promised to ship and they seem to be very slow getting back to the people who paid for their products in good faith and are right to question the whereabouts of their orders. It is amazing that they have all the time in the world to post on Instagram, yet they can't be bothered addressing the issues of their actual customers. This happened to me. I ordered, paid and for weeks there was no package and no response. When I did finally receive an answer, I got the most astonishingly condescending email speaking to me as if I were a child. Just a tip: however cool and friendly you want your company to appear, please keep in mind that you are still conducting a business transaction and it is in very poor taste to address a customer as "sweetie". My issue is still no resolved and I am pretty sure I will not be buying from them again.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Las Vegas, Nevada

Gerard Cosmetics - Lipstick Review from Las Vegas, Nevada

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I shelled out nearly $60 for some lipsticks which have not arrived. I contacted the business via email and was told this Alexis (Whitening Lightning) Apr 11, 18:53 Hi Jasmine, Thanks for contacting us! Your order is currently still processing, but should ship out by Monday or Tuesday :) Domestics shipping also usually takes about 7-10 business days to arrive. Thank you for your patience! Alexis Never before have I had to write to customer service via email, because they do not have a business phone number on their website. None of my answers have been answered and they are absolute cons. Truly disappointing and I think someone should intervene and shut this business down. Do not purchase from this company!
View full review
Reason of review:
Problem with delivery

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article