Genuine Replacement Parts
Genuine Replacement Parts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genuine Replacement Parts has 3.3 star rating based on 5 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Genuine Replacement Parts to a friend or colleague.
- Rating Distribution
Pros: Item is working, Prices are decent, Sent fast.
Cons: Return policy, Sending substitution part without checking if it would fit, Sends wrong part and you pay to send it back.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genuine Replacement Parts has 3.3 star rating based on 5 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Genuine Replacement Parts to a friend or colleague.
- Rating Distribution
Pros: Item is working, Prices are decent, Sent fast.
Cons: Return policy, Sending substitution part without checking if it would fit, Sends wrong part and you pay to send it back.Recent recommendations regarding this business are as follows: "Satisfactory recommended", "shop somewhere else, and verify part fits your machine, aslo return policys", "Make sure you say no substitutions unless your maker lists the part as good replacement", "Probably", "Yes 10+".
Review authors value the most Location and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Is Genuine Replacement Parts Legit?
Our analysis shows that Genuine Replacement Parts is legit, safe for consumers to access and is not a scam. www.genuinereplacementparts.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Genuine Replacement Parts reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Successful update of changed address.
Easy to use. Outstanding results.
Completely satisfied.
Shipment address was in error initially. Got it changed in time.
Ledgewood, New Jersey
My order
I havent received my order
#524****
Olukayode Bodunde
1050 wood park drive Baldwin, New York, 11510. Thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParts that been send is shorter
I just opened the box to where the parts I ordered this day 06/02/2025. The part is a sheath heater; the size is 19.5 inches in length.
The original length is 27 inches, the one that is in the refrigerator. You sent me a shorter part.
- Item is working
- Wrong parts they send
User's recommendation: Satisfactory recommended
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Return burnt out part for credit
Spoke to a C Serv rep who had to ck with warehouse to see if I could get credit for a core return on a part that was removed and installed with s as new one from your Co
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Walton Beach, Florida
Resolved: Wrong part sent. Send substitution part and was too long. Had to buy elsewhere. Need refund
Company fixed the issue and I have been provided with apology. Called the company and sent the part back. They refunded the amount, minus shipping, today.
I ordered an ice maker for my Samsung refrigerator, and you sent a substitution part that is too long. You don't have my part now, so I had to purchase elsewhere.
I need instructions to send it back for a refund. Order #522****.
- Sent fast
- Sending substitution part without checking if it would fit
Preferred solution: Full refund
User's recommendation: Make sure you say no substitutions unless your maker lists the part as good replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLousy customer service
For whatever strange reason, their site sold me a part that does not fit my appliance. Now they are telling me that I cannot return it, as I purchased the wrong part; my own fault.
Disappointing customer service.
- Return policy
Preferred solution: Full refund
User's recommendation: shop somewhere else, and verify part fits your machine, aslo return policys
Garland, Texas
Part missing
First ordered part by model number including the revision on the end. Then when should up fedex put in mail box so got took.
Then waited still and when receive board it was incorrect board.
I sent back and most like they will find a reason not to refund for board and then I will be stuck out. I will never purchase through genuine replacement parts again.
She is working on it. I am just waiting for a resolve. Customer service has to find out where it is before going forward
Safford, Arizona
Return Item
Local repair shop told daughter that she needed it because hers was broken. Wasnt broken.
I figured out the problem and fixed it in about 15 minutes. But thanks for the prompt and courteous service.
User's recommendation: Probably
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hillman, Michigan
Resolved: Wrong part shipped need correct one
I had an online chat with your company and still dont know how to upload requested information. The email I received was support@***s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Return
Its not the part that I needed, I ordered this part for a tv I got at Walmart and it didnt come with the adapter piece.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
High Point, North Carolina
It was AWESOME . SO FAST AND NO PROBLEMS. THANK U SO MUCH . From1 to 10 . U GUYSDESERVE A 10+. .
Check to see why I haven't received my money back on my debit card for returning the other cooktop replacement parts for my Samsung electric stove , IT WAS TOBIG ,, I ORDERED THE WRONG SIZE .
User's recommendation: Yes 10+
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Notorious for never paying for return postage for sending wrong part
I have a PO that confirms what I ordered and yet they sent me another part. I have a packing label to confirm the wrong part they sent.
On top of that, they packed it poorly. They refused to pay for shipping it back and claiming I ordered that part when evidence shows otherwise and they know it. I come to find out they never will own up to screwing up and apparently they must have a sad little shipping dept to make that many mistakes. Yes, their prices are pretty good for applicance parts, but god forbid, if they send you the wrong part.
Given how often they do it, you will end up paying to have it returned. It cost me 26 dollars to return the part. I had to make a claim to PayPal and they refunded the entire amount i put couldn't cover my return shipping. I"m out 26 dollars which is the cost to send something back to these bozos who were the ones who screwed up in the first place.
Never again! .
- Prices are decent
- Sends wrong part and you pay to send it back
Preferred solution: refund of my shipping costs which I no won't happen. Or will they admit fault.
User's recommendation: Don't buy from them.
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