Anitha P Urp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Haven’t received my purchase

Gentle Herd - Haven’t received my purchase
I placed an order 30 July 2023. I have had no further emails about my purchase. Attempts to track items are in vain.
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Preferred solution: Deliver product or service ordered

Cathy N Pqg

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Verified Reviewer

Refund has not been received

I ordered two sweatshirts. ( order# 464039 ) I was advised by email that the purple was no longer available and that my money would be refunded. The amount of $143.31 was deducted from my account on June 20, 2023. . I have yet to receive a credit to my account for the purple sweatshirt. The blue sweatshirt arrived today and I am pleasantly surprised with the quality. The fabric is very soft and I am looking forward to wearing it. I await your response. Cathy Nerad
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Loss:
$45
Pros:
  • Sweatshirt i received was nice quality
Cons:
  • Owed refund for shirt not available

Preferred solution: Price reduction

User's recommendation: Sweatshirt was nice…..business practice poor….no response after 2 emails requesting refund for sweatshirt not available

Nourhan T

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Verified Reviewer
| map-marker London, Ontario

Haven't received my order yet

Hi I ordered some clothes over 2 weeks ago and I still haven't received them. when should I expect them
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Jalana A

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Verified Reviewer

Return

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You sent me the wrong size pant and package arrived outside of return window. Pants do not fit. No one will respond to me. Gray pair large fine black pair small. NOT fine. I tried to order correct size on 28 December and I was charged and then refunded as you no longer had large in black. Please exchange for different color in large. I currently have a gray.
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Loss:
$118

Preferred solution: The right size.

User's recommendation: The pair I received in correct size are great.

Resolved
tamara p Fvr

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Verified Reviewer

Resolved: My purchase

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Updated by user Jan 26, 2023

Company fixed the issue and I have been provided with product or service ordered. I sent a photo of my bank payment and they finally agreed, that my purchase was completed. It took almost one must to get my order.

Original review Dec 27, 2022
Hi! I bought online yesterday, 12/26, cardigan. My visa card was charged $134.90. But, instead of receiving confirmation email, I received email which says, that I left something in my bag. By the way, I received confirmation of my purchase right after I completed the transaction. I did not print it, because I was sure, I will get it in my email. Then I checked bank account, my card was charged. Thank you, Tamara Pilosov.
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Pros:
  • Good quality products
Cons:
  • No phone number to discuss your problems

Preferred solution: Deliver product or service ordered

User's recommendation: always print confirmation!!!

Anonymous
map-marker Burlingame, California

Ridiculous shedding of sweater

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I purchased a mock turtleneck light brown yak hair sweater from Gentle Herd and washed it for the first time (gentle cycle, cold water) yesterday. The amount of fuzz that came off of the sweater is truly unbelievable, coating my washing machine and coming close to wrecking two fleece jackets that were in with it.

Spinning on delicate served to remove only SOME of the fuzz, and I had to spend 45 minutes manually de-pilling the two fleece jackets as well as the sweater itself.

This sweater is only a good buy if it never has to be washed!!! I am going to have to give it away so that I never wash it again.

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User's recommendation: do not buy this sweater

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