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So people can know what they are in for with this dentist and with Gentle Dentist

Furthermore it is any doctor's duty to believe the patient and what this dentist did to me was Unethical. I did receive an apology of sorts from Gentle Dentist but only to say they were sorry for my experience but they did not say they were sorry for this dentist's unethical behavior and treatment....so I'm afraid a mere apology is not going to be sufficient. For what I suffered with unnecessarily and for what my family was forced to endure as well watching me in such agony, I'm going to need some compensatory relief. Plus I want a warning placed on her front door and also her website to inform people that she will not help them should they find themselves in severe and unbearable pain like I was.

User's recommendation: Find a different dentist.

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ID
#2497839 Review #2497839 is a subjective opinion of poster.
Cons
  • Received onlu a generalized
  • Blanket type response
Preferred solution
Compensatory damages for pain and suffering...also a disclaimer on her front door and also her website warning perspective patients that she will not help them should they be in severe pain and need proper medication to relieve it.

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Inadequate care, indifference, negligence

Presented to dentist Jessica Barton at 11am Feb 25th in agonizing pain from severe infection to bottom tooth #22... X-ray confirmed infection, was given Amoxicillin...when I asked her to please give me something for the extreme pain (mind you I was literally crying) she told me no and instead told me to alternate every 3 hours between 500 mg of Tylenol and 600 mg of Ibuprofen. She said I would be feeling better by that evening. Evening came and pain was not any better but instead by that time the left side of my cheek had swelled up to the size of a golf ball and my lips would barely stay closed. It was after hours, so I phoned her service and begged her to please phone me in something adequate to help with the severe pain in the morning. By 7:30 pm I could not take it anymore as the Tylenol/Advil combination along with a couple of doses of antibiotics had not done a thing to help ease the pain. By 2am I was frantic and crying because the pain was so bad, and I could not get away from it, nothing was helping and so I phoned her office a 2nd time and again pleaded with her to please do something to help me in the morning...mercifully I fell asleep at around 7:30am. When I awoke on Friday morning at 10:30am to the same excruciating pain I discovered that her office had not even bothered to return my 2 calls from the previous night. So I called them, asked if they had heard my 2 messages? The girl answered yes but that their office was not open on Fridays and that the dentist had simply repeated her original instructions of alternating between the Tylenol and Advil. It was clear to me by then that this woman was not going to do anything to even try to help me even though a stronger pain medication was clearly indicated. I suffered the entire weekend, phoned my primary care physician for help but she was not in and could not see me until Tuesday afternoon...that's 6 days I suffered in extreme pain that was completely unnecessary and it was uncalled-for what I went through and it was so easily preventable...this dentist had proof of a severe infection and could have helped me, she SHOULD HAVE HELPED ME, but she refused. I do not know why the antibiotics took so long to start handling the infection...perhaps because of my age, 68, and I have CHF as well...maybe it was harder for my body to deal with the infection even with the antibiotics...but I think that would have been, should have been a real concern and question that the dentist herself should have been asking. Furthermore, I was not informed that her office would be closed on the Friday, nor was I instructed on what to do if I should need additional care. As it turned out I was able to get in and saw my primary physician on the following Tuesday, who did give me some Tramadol which absolutely took care of the unbearable pain that I had suffered with for so many unnecessary days. Oh, and when I spoke to my physician's practice on Monday morning she got on the phone to Jessica Barton and was told to instruct me to take 1500 mg of the Tylenol instead of the 500 that she had originally said to take. I am well aware of the Opioid scandal that occurred in Ohio and Indiana...I think everyone is by now, especially the unfortunate people who suffer from real pain issues who find it next to impossible to be properly treated for the ongoing pain that they have to deal with, many times on a daily basis. I am not a "drug seeker" nor do I fit the profile of one. I do not doctor-shop around looking for pain medication. I had a legitimate need for adequate pain medication and it was refused. Consequently, I suffered for days and days, in agony and yes, crying and moaning because this dentist had no empathy, no care or concern or even the common sense to recognize the trouble I was so clearly having. She was negligent and inept and unprofessional.

User's recommendation: Very simple, do not trust your care to this dentist.

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ID
#2444637 Review #2444637 is a subjective opinion of poster.
Preferred solution
Apology

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