Genting Casino
Genting Casino Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genting Casino has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent recommendations say Stay away.
Key Takeaways for Future Customers
- Read Genting Casino reviews before registering and consider the membership verification process.
- Confirm identity check requirements and potential delays to withdrawals and refunds with customer service.
Negative Feedback / Risk Areas
- Account locked after ID upload leading to withheld £100 deposit.
- Unresponsive customer service despite repeated emails and escalation to complaints channels.
- Refunds delayed or unobtained, contributing to Genting Casino customer complaints.
Positive Feedback
No positive remarks appeared in the latest review; users report issues with verification and support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Genting Casino has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent recommendations say Stay away.
Key Takeaways for Future Customers
- Read Genting Casino reviews before registering and consider the membership verification process.
- Confirm identity check requirements and potential delays to withdrawals and refunds with customer service.
Negative Feedback / Risk Areas
- Account locked after ID upload leading to withheld £100 deposit.
- Unresponsive customer service despite repeated emails and escalation to complaints channels.
- Refunds delayed or unobtained, contributing to Genting Casino customer complaints.
Positive Feedback
No positive remarks appeared in the latest review; users report issues with verification and support.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
With holding my £100 deposit in account
- - Deposited £100 and provided personal and bank details.
- - Account locked at the photo ID step; no response from customer service after about 10 emails.
I made myself a member by putting all my personal details in and bank details. I deposited £100 of my own money to play.
Then the site directed me to photo ID. I sent a copy of my driver's licence but couldn't take a photo of my face because it wouldn't accept the photo off my phone. My account has been locked onto the page, and I can't access my account to withdraw my money. I've contacted customer service via email about 10 times, explained my issue, and sent them all my details for a refund.
I have had no response from them. Completely shocking service, and I'm sending all my emails to the ombudsman and complaints department.
Preferred solution: Apology
User's recommendation: Stay away
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